Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Información sobre la empresa


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

16 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele tardar más de 1 mes en responder

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Valorada con 3 estrellas sobre 5

No more constant charging needed

I put these on for a whole workday and still had battery left, which never happened with my old TWS set. The charging connector on this model snaps into place with a little click every time, not loose at all. If I had known about that before, I wouldn't have wasted money switching brands so often.

24 de abril de 2026
Valorada con 1 estrellas sobre 5

It's a scam

It's a scam , said it was delivered it was nowhere to be seen , after emailing customer service they said they'll send me another one if I paid for the shipping and to write a 5 star review. Lost my money and no package

15 de julio de 2025
Opinión espontánea
Logotipo de Winterrial

Respuesta de Winterrial

Hello, if you haven't received your package even if it was delivered, please contact us for proof of receipt. We won't lie and claim it was delivered if it wasn't. The package's logistics history is recorded on our platform. We apologize that you didn't receive your product. We understand your frustration. To resolve your issue more efficiently, please contact our customer service email: service@winterrial.com. Our dedicated customer service team will review the situation and provide the best solution.

Valorada con 1 estrellas sobre 5

No parcel

My tracking said parcel delivered on the 3th June at 2.15 by Amazon, the package is nowhere to be seen 😑

3 de junio de 2025
Opinión espontánea
Logotipo de Winterrial

Respuesta de Winterrial

We apologize for the unpleasant shopping experience you've experienced. In this case, your package may have been lost, and we can arrange for reshipment. We understand your concerns, and to resolve your issue more efficiently, please contact our customer service email: service@winterrial.com. Our dedicated customer service team will provide you with the best solution within 24 hours.

Valorada con 1 estrellas sobre 5

Dreadful experience

Dreadful experience. Ordered the dust free phone screen. It took forever to arrive and when it did, I tried to install as per the video and it just literally fell to pieces. It was supposed to be anti spy, it wasn’t. When I complained they asked for photos, which I sent, then all I got after that was a standard corporate response saying my email had been settled. It hadn’t. I gave up in the end. Avoid. 😡

31 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID

Took over a month to arrive. Tracking was as useless as customer service.
Overpriced for item. AVOID

1 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Useless products, even worse support response

I would prefer to leave no stars at all. A complete rip off, sending out shoddy items- neither as described in their product details nor fit for purpose. Support is very very slow to respond. I have asked PayPal to intervene - although it’s only a small amount these rip off merchants need to be curtailed

17 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam

Scam - No response at all. Fake tracking number

14 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Keep getting marketing emails from them…

Keep getting marketing emails from them even after unsubscribing. Asked for them to delete my details under gdpr 3 times. Instead of complying with the law, They instead said I should add them to my emails blacklist. I now can’t email them directly to a change they made their end, but this morning I got yet another marketing email.

16 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Appalling Service

Appalling Service. Been waiting for my order for 4 weeks. After asking for a refund, they have suggested that I refuse delivery and when it’s returned to them, then they will refund. Who knows how long that would take. Email responses are rude too !

2 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

SCAMMERS - DO NOT USE.

They sent a completely different product from the one I ordered, and then tried to fob me off fairly aggressively when I asked for a refund. I have opened a case through PayPal as I no longer wish to have any dealings with this company.

10 de junio de 2024
Opinión espontánea

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