Wittner Shoes Opiniones 

8855
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

When I was ordering on my phone I accidentally clicked on two different sizes for same shoe in different colours. I received a phone call from the kind lady who was organising my order. Instead of... Ver más

Valorada con 4 estrellas sobre 5

The size I originally ordered in this style was much too small despite ordering a size bigger than usual. I was able to return and exchange the shoes very quickly at no additional cost bar return ship... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Receiving the shoes. Being updated about delivery status. Everything was great, though, in case of a return, the returning address was not directly identifiable. The package should include a retu... Ver más

Valorada con 5 estrellas sobre 5

I found the sandals I wanted online. They were delivered 2 days after placing the order. As always, exactly what I expected, perfect fit. Wittner service is exceptional. Love Wittner shoes!

Información sobre la empresa

  1. Compras y moda

Sobre Wittner Shoes

Escrito por la empresa

wittner
Shop Wittner's thoughtfully crafted collection of leather boots, heels, flats and wedges for all occasions.Free Delivery on orders over $130*
Operating with integrity for over 100 years, Wittner is one of Australia’s most trusted brands. We’re known for the consideration and quality that goes into every design and we are proud to extend this level of dedication to creating a more sustainable future.

Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

9 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(8855)

2 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I asked for click and collect as I…

I asked for click and collect as I needed the items same day and the online system posted them to me. Couldn't do in store and had to go without the required shoes to an event

14 de enero de 2023
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Respuesta de Wittner Shoes

Hi Rebecca,

Thanks for taking the time to provide feedback on your recent experience with Wittner.

We're very sorry to hear this. Unfortunately, it looks like delivery was selected at checkout - once an order is placed we are unable to make any amendments/cancellations as this an automated process.

Again, we apologise for the inconvenience caused.

Kindest,
Team Wittner

Valorada con 1 estrellas sobre 5

Credit note not received!

I was called to advise that I wasn’t eligible for a refund and a credit note would be issued, however almost a week later and I still haven’t received the credit note. I sent a follow up email and still no response. I will be attempting to call on Monday!

15 de enero de 2023
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Respuesta de Wittner Shoes

Hi Jackie,

Thanks for taking the time to provide feedback on your recent experience with Wittner.

I'm sorry to hear this. I have passed this onto our Customer Experience Team to reach out to you and resolve this ASAP.

Kindest,
Team Wittner

Valorada con 4 estrellas sobre 5

White Heels

I love the white sandals except it was delivered beyond my expected time. But I will buy from Wittner. It fits to a T.

27 de diciembre de 2022
Valorada con 1 estrellas sobre 5

The customer services was worst…

The customer service was the worst experience i had with them, i had questions regarding my delivery because it went back to their warehouse, no o e even left the card or took it to and pickup station and than i rang them no one answered our calls , no one reply back to the emails. The response i got back was after one week and than again nothing. The live chat don’t even answer any of your questions.

3 de enero de 2023
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Respuesta de Wittner Shoes

Hi Chaman,

Thanks for taking the time to provide feedback on your recent experience with Wittner.

We are sorry to hear that you were disappointed with our Customer Service. I can confirm that our team responded to both case enquiries via email reconfirming your address for Startrack and organising re-delivery. I recommend checking your spam/junk folder in case it was filtered to one of these folders.

For further enquiries, please don't hesitate to reach out to our Team.

Kindest,
Team Wittner

Valorada con 5 estrellas sobre 5

Awesome service

I did a click and collect for a pair of black boots and collected them at the Glen Waverley Store on the 16/01/2023 at around 9.30am. I was greeted by a lovely staff member and I tried the boots on. Unfortunately I didn’t like the point on them, I was told I could get a credit if I would like as they were a sale item. There was another pair of boots that I had liked online but they were sold out. The staff member (I wish I could remember her name) then said she could have a look for me to see if any stores may have them. Southland had one pair left and she has tried to call them for me but they didn’t answer. She provided me the phone number so I could try and call them later. The staff member was amazing, she went above and beyond to make me feel welcome and help me with getting the boots I wanted. I will defiantly be shopping again at Glen Waverley when she is working as I know she would be honest, helpful and make the shopping experience enjoyable.
I was lucky enough for the boots to be available at Southland and i picked them up that day. The staff member was lovely and cheerful and I had no issues swapping the boots over. People are always the first to complain but I can honestly say the customer service I received that day was amazing and the staff members should be congratulated.

15 de enero de 2023
Valorada con 1 estrellas sobre 5

A few weeks old and the whole heel…

A few weeks old and the whole heel falls off and leather starts peeling away. I had to super glue things back together

19 de enero de 2023
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Respuesta de Wittner Shoes

Hi Alicia,

We are very sorry to hear this! If you could email our team at support@wittner.com.au with images of the shoe and your order details we can investigate this further for you. Alternatively, you're welcome to take your shoes into your local Wittner Store to have assessed by our Team.

Kindest,
Team Wittner

Valorada con 5 estrellas sobre 5

Love Wittner shoes!

Was an easy experience to shop for, order and receive shoes and I am very happy with the sizing, quality and fit

17 de enero de 2023
Valorada con 1 estrellas sobre 5

Unfortunately poor as the boots I…

Unfortunately poor as the boots I ordered are unavailable.

18 de enero de 2023
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Respuesta de Wittner Shoes

Hi Kathlin,

Thanks for taking the time to provide feedback on your recent experience with Wittner.

We're sorry to hear this and understand this is disappointing.

We hope you find another pair you love in upcoming collections.

Kindest,
Team Wittner

Valorada con 1 estrellas sobre 5

I love Wittner shoes generally however…

I love Wittner shoes generally however these are uncomfortable and overly pointy. I’ll be returning them. Not a practical work shoe.

12 de enero de 2023
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Respuesta de Wittner Shoes

Hi Lesley,

Thanks for taking the time to provide feedback on your recent purchase with Wittner. We are sorry to hear that the shoes are not the correct fit/style.

We hope you find another pair you love in upcoming collections.

Kindest,
Team Wittner

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