wolfworthy.co.uk Opiniones 105

I ordered wolf worthy as a sample which arrived then finally ordered a big bag. The bag went missing and I had to run around looking for the bag in different houses for hours. It turned out that their printer cut off the first number hence ended up where it did. I managed to get in contact with Diane (who was so kind) however, it was the next day despite calling them around 4pm the day before which just rings to a busy tone or voicemail. Trying to reach out to them was the WORST EXPERIENCE EVER, despite asking if they could call me. Luckily Bella and Duke (and even Butternut Box) are not like this company. They action things right away, so I was able to get my dog Bella and Duke the next day. I even called Royal mail in which they were also trying to locate my delivery and the next day I received an email ask about the food and if I managed to find it at other neighbours houses. Low and behold I managed to get my parcel as the lady that it was wrongly delivered to ALSO went on a trip around the area looking to see who it belonged to. I ended up with Bella and Duke and Wolfworthy.

Now the worse thing about this company is that on the same day a customer service person replied to me, she happened to have forwarded my messages all back to me. I asked why she forwarded them to me and she said it was a mistake as she was supposed to forward our conversation to the management. NOW...why have I not received a call or even an email from the management team? Clearly they don't care. I stopped all of my friends getting their food as their customer service is APPALING! On top of that, despite the transition phase, my dog vomited for 3 days straight each time he ate the food so maybe its a sign. He lost weight and did not seem energetic at all PLUS his stools were massive. I cancelled my subscription today which is weird because despite what happened, they still send you emails regarding different things but no email to acknowledge their mistake.
To conclude, the customer service assistant was kind but unfortunately, her team and managers let her down.

Ironic for a company to be called Wolf worthy when their staff are all a bunch of sheep.

Great service from Wolfworthy. My dog loves this food and the subscription service makes it so easy to never run out! Since he’s being having it his bowels have been perfect and he hasn’t got bored of it even after two big bags! Thank you Wolfworthy.

My dog loves this food and the company provide very helpful and considered advice about moving over to this food.

We have tried a number of different products for our dog and this one is absolutely his favourite and appears to have the most nutritional benefit.

Subscription is easy and flexible and the cost works out to be very reasonable. Really pleased we found such a great product our dog likes so much.

Great food , good service. Both my dogs (1 fussy Cavalier King Charles and 1 “heinz 57” rescue) love it! I feel bad that there are negative reviews based on individual dog digestive experiences - I feel as though if wolfworthy asked their regular customers for reviews there would be a lot more good ones! Nothing to fault here - happy healthy dogs and owners!

The marketing suggests to me that this is raw food that has been dried. This is not the case. In fact, it is cooked kibble. My dog likes it but I can't see how this kibble can confer all the benefits of raw food when it is cooked food so I will not be using it regularly. Isn't the main benefit of raw that it is raw?

Ordered 2 sample packs but only received 1! Have emailed but no reply, have phoned but can't get to speak to anyone! Still waiting for this to be sorted!

first bag all seemed well, shinny coat and she loved it.
Second bag she start been sick all the time it took a long time & expensive tests at the vet to finally work out it was her food. either they changed the ingredients or she developed an allergy to the food. Also feeding guild was wrong had to give her more as she was starving.

First order to longet to arrive than stated. Second order chased 5 days after being placed to be told there was an IT error and my order had been cancelled (payment taken). Told I could cook my dog some food from fresh and a new order had been generated would take 3 days. Too late had ran out. Explained I was disapointed they refunded me 10% (a whole £1.54 which I don't understand
the logic of). It needs to be a reliable service with better customer service.

Don’t buy the sample £2.99 and you get 64g worth so you can’t make your mind up if it’s any good and that’s awfully expensive that was a postage cost

I originally purchased 2 sample (60g) packs for my dog to check if he likes it and he loves the food. I have purchased a 1.5kg bag. It's expensive compared to other brands but seems worth it. Have another 2 bags scheduled for delivery.Delivery is tracked and fast.

Couldn't do enough to help us.
Excellent company to deal with.
Went above and beyond when we had an issue with a delivery via DPD.
Our dog can't digest large kibble but she's never had a problem with Wolfworthy and she's now 7yrs old.

I'm a new dog owner to a 10 week old puppy. Before picking up my baby I spent hours every evening researching the best kibble for my pup and I thought this was it.

Unfortunately it wasn't suitable and our puppy lost weight and started having seizures because he was not being fed enough 😢 I followed the daily recommended amount, weighed it out and split it between 3 meals but it wasn't enough and my puppy was starving! He was losing weight and his blood sugar levels were so low it caused him to have seizures.

I am absolutely riddled with guilt and I feel like heartbroken for putting him through this. The suggested portion sizes are unbelievably low and definitely not enough to feed puppies.

My boy is now on a raw food diet and is putting his weight back on. He's much happier and healthier.

Sadly I don't recommend this food. Something isn't quite right with the suggested portions and it's a different amount written on the bag to what it says online.

I cannot praise this company enough as they go above and beyond in caring for their customers. My boxer dog has been having their food for quite a while now which he loves, his motions are brilliant (sorry folks but it needs to be said)! A couple of times I've nearly run out of his food, I've emailed Holly & Diane and within a couple of days his food has been delivered by DPD (another fantastic service provider) so get your orders in doggie owners...you won't be disappointed and I'm sure neither will your doggies 🐶🐕

What a fantastic dog food! Our cockapoo loves it. We did try other brands prior to becoming a wolfworthy customer but he wouldn’t eat it whereas he has loved wolfworthy from the get go! He eats the food as soon as we put the bowl down. Our dog is thriving and has a lovely golden shinny coat which I think it’s all down to the high quality ingredients/raw feeding approach. My husband even jokes “the dog eats better than I do”! Ha! The deliveries are super fast and we have always received great customer service. So would definitely recommend to other dog owners.

I ordered a large bag for my dogs. They ate it to begin with but then stopped eating it after a few days. A few weeks later I get an email to say my next bag is on its way! I go to my account and it says I subscribed however, I did not! Why would I subscribe to something I don’t know whether they will like or not? They have taken £56 payment from my account so have emailed customer services. Will see how customer focused they are when I get a reply! Feel like I’ve been tricked into a subscription. I will be disputing with my bank if they don’t refund so please think twice before giving your customer to Wolfworthy.
Update re feedback below, it wasn’t clear and never received an email three days before giving me option to cancel

what fabulous food this is, our golden retriever is thriving on this, great delivery too. Thankyou.

My dogs love this food and one of them is extremely fussy. It is a great quality food and they have no problems with their digestion like some other foods. Very fast delivery too. Thank you!

Well what can I say, today the sample I ordered was delivered I can only guess that my gsd loved it because it arrived when I was at work and he got the package off the floor, chewed open the cardboard, made a hole in the package and ate the whole lot before I came home. Not a piece left just the empty wrapper. So.ive just ordered a bag and set up a subscription!!

I purchased a 1.5kg bag after reading so many great reviews. I really wanted my dog to love this food as it seems a great alternative to regular kibble.
I received my order in good time. I took a handful out and offered it to my dog and he demolished it.
Next day, following the guidelines to transition him from one food to the other I mixed it with his regular food. He ate his regular food leaving all the wolfworthy. I tried again and again, same thing! Next day I didn't feed him all day until the evening and gave no treats, poor thing was starving. Presented him with a bowl of just wolfworthy, just walked away.
I don't understand, he's not even a fussy eater, he will eat anything. I even played his favourite hide and search game with the food, he would find it but wouldn't eat it.
I contacted wolfworthy on Instagram and received prompt response, they said I could return the food, as it was going to cost me £7 to send it by courier as they suggested I decided there was not really much point. 1.3 kg left as I didn't put rejected food back in the bag.
I'm really disappointed but he just will not eat it.

Milo is now 3 years in to Wolfworthy Kibble, he is a 7yr old f1 cockpoo, and until I discover Wolfworthy was a fussy eater who got bored with his food, it’s great to find a food he is happy to eat all the time, his coat is amazing and his groomer now recommends Wolfworthy to other dog owners, she as had great feedback.