This is the only company I have ever dealt with that has a real, proactive approach to its customers. They are willing to talk and to help one find the most appropriate product for an individual need... Ver más
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Consulta las opiniones de los clientes
I have been using this brace for over three years. After numerous washing and constant wearing I have to say it really does do its job well. I didn't put them in the dryer, but let them air dry. I... Ver más
I researched various knee sleeves after having knee replacement surgery and for my non-surgical knee that will be operated on soon. I ordered a large following the instructions for sizing. The large... Ver más
The item comes in a zip lock bag. I unzipped and tried it on for a minute before I realized that this wasn't an appropriate product that didn't serve my needs. My saga started in trying to return it... Ver más
Información sobre la empresa
Escrito por la empresa
Wonder Steps is America’s choice when it comes to affordable, medical-grade pain relieve products. We’re proud to be domestic.
Información de contacto
7417 Quimby ave, 91307, West Hills, Estados Unidos
- 8444120401
- support@wonder-steps.com
- wonder-steps.com
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Thank you for helping me avoid surgery and keep moving.
I have been using this brace for over three years. After numerous washing and constant wearing I have to say it really does do its job well. I didn't put them in the dryer, but let them air dry. I walk a lot, as I am a horse breeder, and I am always moving. With two replaced hips I was worried my knee would be next. So far I have avoided surgery, and this brace has been a blessing.
It’s the perfect knee brace
It’s the perfect knee brace. First time out never even thought about knee issues. Excellent product
Excellent products, outstanding customer service
This is the only company I have ever dealt with that has a real, proactive approach to its customers. They are willing to talk and to help one find the most appropriate product for an individual need. Just excellent customer service. The knee brace itself has allowed me to continue to play competitive tennis now for over 8 months...with pain or further injuries... a good product.
Great response
I researched various knee sleeves after having knee replacement surgery and for my non-surgical knee that will be operated on soon. I ordered a large following the instructions for sizing. The large did not fit well so I contacted Wonder Steps. They sent XL size without any questions and told me to keep the original order. Excellent response as many companies would not go this far to satisfy a customer.
Scam
as soon as I saw who they used to deliver, which is DHL I suspected something was gonna go wrong. Well I was correct. The address I left was for my house where there is no mailbox. After about a week of the slowest delivery on the planet DHL left it at a public mailbox out in the open for anybody to take the product. And guess what somebody did take it. When I contacted this company wonder steps I got a recording even during their business hours and they have not called me back. There is no way that those good reviews are legit. My next stop is to the Better Business Bureau and possibly the authorities.
Not only is the product top-notch
Not only is the product top-notch, but the company's customer service is equally outstanding. I made a mistake with my shipping address when ordering my knee supports, creating extra work on their end. However, when I reached out, Erin immediately stepped in to resolve the issue and ensured my order arrived on time. It is rare and incredibility refreshing to experience this level of professionalism and first class service.
Don Bergeron
A very supportive and comfortable knee brace.
I researched knee braces to replace an old and very uncomfortable one that I had been wearing for 4 years that was falling apart. That knee brace had been given to me by my Orthopedist pending knee replacement surgery. I decided on the wonder Steps and am so glad I did. It is very supportive, comfortable and not bulky like the other one. I am very happy. Diane
Knee Pain Alleviated
For my knee pain, the Wonder Steps knee sleeves work very well. The fitting advice on their website was accurate and the sleeves definitely help alleviate my pain.
Supportive and Comfortable Design.
I have a knee sleeve similar to the ones I bought from Wonder Steps. Now I have matching sleeves for both knees, and I can wear the other one at night when I sleep. I like the support on each side, the patellar pad, and the comfortable fit. I also received two free samples ("gifts") of the pain relief patches. I have used both and actually noticed a difference, so I order 25 on a much appreciated discount.
I think the knee braces work great
I think the knee braces work great, I just ordered my third one. The first ones lasted a long time, I use them now as knee pads when I'm doing things around the house and I'm going to be on my knees.
company does not accept returns or…
company does not accept returns or refunds for product. Not clear to consumer. Rated as substandard product not backed by seller! Beware.
The company will not honor a return…
The company will not honor a return only an exchange. They don't answer the phone or e-mails and only replied when I gave a review. There are other similar products that will honor returns. I will not buy from this company ever again.
False advertising in return policy
The item comes in a zip lock bag. I unzipped and tried it on for a minute before I realized that this wasn't an appropriate product that didn't serve my needs. My saga started in trying to return it. Website states 90-days guarantee period, free returns, 1 year warranty, money back guarantee. They refuse to honor the return as stipulated on their website.
Knee pain patches work as expected
Knee pain patches work as expected. The patch adheres very well to the skin. It is an effort though to peel the protective paper off the patch. An improvement on this aspect would be much appreciated.
"We don't do refunds"
Ordered the product based on reviews. Although my leg measurement is well within the parameters for the size ordered, they were overly tight and so uncomfortable I had to remove them after a few hours. Their response to my return request: "Our product doesn't work for everyone.....we don't do refunds." You'd think I would know better by now.
The best supportive knee sleeve
The Wonder Knee sleeve,basically, has fixed my knee arthritis. When I wear it I have no pain and it is very supportive and the fit is perfect. Really loving it
Best knee supports
I have been using the knee supports for the past 2 weeks and they are the perfect fit. They are very comfortable and support both knees very well. I have a small tear in my meniscus in one knee with arthritis as well as arthritis in the other knee. These are the best by far of any knee supports I have used.
Great company to deal with
Great company to deal with. Exceeded my expectation on everything.
I look for the return policy when I buy…
I look for the return policy when I buy something.Wonder Steps has the most ridiculous return policy I have ever seen.This is it word for word.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (unopened). You’ll also need the receipt or proof of purchase.
Misleading Guarantees on Website
They indicate on their website that items can be returned within 30 days, and also that there is a 90 day guarantee period. I received the knee brace today, wore it briefly to test it out, and found it painful. I emailed to ask about returning, and was told I could not, as I had opened the package and tried the brace. You can only return it unopened and untried. They also advertise themselves as a U.S. company, but the product is made in Israel (fine, just false advertising). I’m very disappointed that it didn’t help, and that it could not be returned….so $40 down the drain.

Respuesta de Wonder Steps
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