Wooden Street Opiniones 

Worst ever experience, they don’t deliver in time and then when they deliver products are damaged. Returned the product with no update for weeks and on follow up to top it all they don’t have a clue

Ordered a coffee table only to realize that it is going to be delivered in 5-7weeks and doesn't come with installation service either. Requested to cancel the order a week later but refused stating order cannot be cancelled after 4 days, even though there are weeks to fulfil the order. Customer service is not even bothered to to take a request to quicken the delivery. Still in the waiting after a month.

I bought a shoe rack, waited for over a month. Now one month later the bottom wood has started to chip. their customer support is pathetic. The 12 month warranty is also a joke. Do not waste your money on this

very very poor post sales support. you will feel like burning away your damaged furniture as they never come to repair.

The product & service is awful...it was a big headache to buy the product.. I had ordered a bed which was in bad condition.. After continuous 1 month of complains there was no hearing or any kind of effort for repair or exchange.. please be careful with this company..

My experience is very bad with wooden street . they still haven't replaced the defective item even though i have been chasing them since 1 month. they are very unprofessional and the service is worst.

Your services are very very poor after purchasing a product from you. We bought a Kid's bed and that came damaged till date issue has not been resolved. But when we put an inquiry for buying, your team is ready to impress buyers. No proper customer management team. Company is not focusing on customer issues. Only sales is important.

There work ethic is worst. Don't buy any product. They will send broken and defective product and will not return your money

We bought a sofa set winster model.3 plus 1 plus 1 ..The three seater was broken within 2 months ..we got it repaired and now again its broken.pathetic quality

I had ordered a Toby Bar Cabinet from Wooden Street for Rs 27,789. It was scheduled to be delivered in 5-7 weeks. After 7 weeks I reached out to their support team. They said that it has been shipped. When I called a week later, they told me that the product had quality issues and that they will deliver another cabinet in 2 weeks. After two weeks, they told me that the product was in Bangalore and would be shipped out later. Anyway, I received the Cabinet after a very long delay.

I found that there were screws missing on some hinges to the doors and that the door would not close. They sent a carpenter who shaved off some wood one side of the door so that it could fit. A week later, I encountered the same problem. The same carpenter arrived and planed off some more sections of the door. I now end up with a gap between the doors where lizards and bugs can easily enter.

Their support staff now tell me that the carpenter has assured them that it was done to his satisfaction. I now ended up paying a lot of money for a product that is less than satisfactory. As a matter of fact, I even wrote to their 3 CEO's without any response.

Customer service is the key to running a good business. I had paid Rs 27,789 in advance and in good faith that I would receive a quality product. I am sorry to say that the company has failed miserably, both in the quality of the product and the follow up service.

Dr. Anil Menon

I have purchased Adolph Trunk Box(Honey Finish) online with 100% payment on 6th of June 2023(Order Id #468438). As of today 26th June 2023, no further updates. While purchasing online, it was shown that product will be shipped in two days.How many days now as of today? Where is the commitment? Where is customer service? Customer service team is very unprofessional, no commitment and no business ethics. They dont care to respond to your queries.

WoodenStreet neither fulfill their obligations nor refund your amount. Another note, I had visited Electronic city, Bangalore store for my previous purchase(BED, Order Id #461639), they will ask you to provide google review to get additional discounts! What kind of business strategy is this?

Customer service is ridiculous. Highly disappointed. They dont provide any resolution. They stop responding to your emails. It is evident that you guys failed to fulfull your obligation of providing service, I request you to refund ASAP if you really have business ethics. Lets see where we end up.

Please do not buy from wooden street They never deliver as per the committed time and the service is also not arranged on time Order No 440664

The product was good.... But the after sales service was worst.... I had ordered 4 dining chairs with walnut finish but received some other type of finish. Hence I had to set up a pick up and exchange service. Now here all the problems started. Neither the sales staff, nor the support staffs were upfront to help. No one was ready to take up the responsibility. When ever any question was asked to any of the sales and support staff, they just told that they will get back shortly and obviously, that did not happen. After about waiting for 24 days, I received the chairs but this time also I did not receive the proper walnut varnished finish. But this time we dis not go for another round of exchange knowing that Wooden Street support and sales staff won't be upfront in solving the problem ASAP. The sales staffs were very supportive till the time they did not receive the money / did not receive the order... Once the money is in, its like "Apna kaam baanta, bhaad me jaay jaanta".
Now i would never recommend anyone to suffer who are even planning to buy from WoodenStreet.

Very very disappointed in WoodenStreet.

Horrible experience. No after service and no inventory of inputs available immediately

Worst service and faulty products.
Received faulty product today, there is no policy for return even on faulty products. Carpenter will visit after 4 days to see the fault. No promise of new chair or any resolution time line.
Customer service is useless and lie about everything. Store people are useless too, no use of having store near to you.
Dont ever buy !!!!!

Worst product and service
I must have purchased for over 1 lakh worth of product from Woodenstreet in last 3 years. What I have understood is that they make product for one year only..

Most of the items are so fragile that they make sound and after one year are useless. There are termites on chairs, beds, etc. Beauty is the service support. They guide you to outside carpenters for any repair work.

Senior management is not bothered even after Escalations. Website is such that you cannot find your our complaints. Pathetic products and services.

Very very worst experience... bought furniture worth 2.5 lacs with a commitment of 20 days delivery but after alot of complaint and request i managed to get 80% on the day before I was going to shift in new home. after that i they took 1 more to deliver the almirah and now I am waiting for the mirror which is now 3 months from the date of order. Below are there shortcomings.

1.) sales people are misleading and don't communicate after sales.
2.) no coordination of sales and factory people (so don't get update on exact status of product.
3.) Don't cancel the order.
4.) delivery people as for help everytime they have to lift furniture.
5.) No customer care or direct contact points.
6.) Furniture is 50% to 70%0costly then in Amazon and Flipkart 7.) No one take the customer experience.

Not trustworthy. They don not value the delivery timelines once the order is made. they will not refund the amount and will ask to continue waiting.

Horrible service
They take full payment and product is never delivered
U keep calling and they will not help
They will give u a tracking number and u keep calling and they will keep saying customer refused delivery without even making any call or sending a message .
If u ask for refund that also they refuse
I have ordered since 20 days
Product was to be delivered on 13/4/2023
No clue to the staff
Pls do NOT order from this website

I have had a terrible experience with Wooden Street and have had to abandon an incorrect order without collection.

The salesman did not order the correct items, quoted me the wrong amount of money and even though the Store Manager told me he would rectify it - nothing has been done.

I am an international visitor and paid for my goods now nearly two months ago.

As this continues to just go around in circles I have no choice but to abandon my order

Extremely unhappy with this service and would not recommend this company to anyone

Niki
Australia