WoodUpp - United Kingdom Opiniones 

201
TrustScore: 4.5 sobre 5

4,6

Oakwood Hill Industrial Estate, IG10 3TZ Loughton, England, GB


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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

It isn't the first time I buy their acoustic panels. They are great quality but unfortunately this time all 6 panels arrived damaged. I appreciate that it is the delivery company's mistake but since t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Exceptional quality. Outstanding service. They have thought of everything with regards to accessories. We cut down and fitted ourselves and it couldn’t haven gone smoother. Lights look amazing too. Th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

WoodUpp offers excellent products. They may not be the cheapest option on the market, but the quality is something you can both see and feel. The materials are well made, the finish is superb, and the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Good quality product, ordered after receiving a sample. Not yet put on the wall. Easy to order online. Well packaged, arrived on time. The panels are heavy so beware when lifting them.

La empresa ha respondido


Información sobre la empresa

  1. Fábrica de muebles

Sobre WoodUpp - United Kingdom

Escrito por la empresa

At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.

We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.

We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.

Designed to Make People Feel Good

Escrito por la empresa

At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.

Información de contacto

  • Oakwood Hill Industrial Estate, IG10 3TZ, Loughton, England, Reino Unido

  • +44 208 089 9996

4,6

Excelente

TrustScore: 4.5 sobre 5

201 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(201)

1595 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Product is good, but did have supply problems

Product is good, Had problems with supply,

10 de junio de 2025
Logotipo de WoodUpp - United Kingdom

Respuesta de WoodUpp - United Kingdom

Thank you for your feedback – we’re really glad to hear you’re happy with the product.

We’re sorry we didn’t have the item you wanted in stock at the time you needed it. We do our best to maintain strong stock levels across all product lines, but we understand how frustrating delays can be. Your feedback is valuable, and we’ll certainly take it on board as we look into ways to improve our stock management system.

Valorada con 4 estrellas sobre 5

Wood Panels Perfect....LED lights tricky

The wood panels look amazing and once we found a method that worked for us, they were easy to install. The biggest challenge we have had is installing the LEDs. Initially they kept unsticking and we kept finding them on the floor. We asked Customer Services for advice and they responded quickly and gave advice that the sticky pads go either side of the LED and not on the back of it. We have managed to get them to stay in place but sticking them in was fiddly and I'm still not 100% happy, as they stick out at the top, although probably no one other than us particularly notice this.

10 de junio de 2025
Logotipo de WoodUpp - United Kingdom

Respuesta de WoodUpp - United Kingdom

Thanks for your detailed feedback! We’re so glad to hear that the wood panels look amazing and that you found a method that worked for installation. We understand that getting the LEDs just right can be a bit tricky, but we appreciate you sticking with it! It sounds like the extra advice from our customer service team helped, even if the process was a little fiddly.

One extra tip — if you roll the LEDs in the opposite direction to how they were rolled when received, this should help straighten them out. If there’s anything more we can do to help with the LED setup or any other aspect, don’t hesitate to reach out.

Thanks again for choosing Woodupp.

Valorada con 2 estrellas sobre 5

Bad experience

I usually never post any reviews but WoodUpp took 50% of my returned unused items. Absolute disgrace. Would nether buy again from this company.

9 de junio de 2025
Logotipo de WoodUpp - United Kingdom

Respuesta de WoodUpp - United Kingdom

Thank you for your feedback, and we’re sorry to hear you’re unhappy with the return process.

As per our email sent on June 25th, we noticed that two of the Brass covers you returned had the protective plastic removed, which unfortunately doesn’t meet our return policy, as the items need to be unused and in their original packaging to qualify for a refund. We did process the refund for the other covers that were in the correct condition, and we hope that those have been received.

We understand that situations like this can be frustrating, and we genuinely want to ensure a positive experience for all of our customers. As per our email on the 25th, if you’d like, we can arrange to have the returned that are not eligible for a refund, sent back to you, just let us know.

We appreciate your understanding and hope we can resolve this to your satisfaction.

Valorada con 5 estrellas sobre 5

Special effect accoustic panels …wow

Great product that not all others provide, and prompt delivery, packed very well, thank you!

9 de junio de 2025
Logotipo de WoodUpp - United Kingdom

Respuesta de WoodUpp - United Kingdom

Thanks so much for your kind words! We're glad you appreciated the unique product and fast delivery.

Valorada con 5 estrellas sobre 5

Fabulous product

Fabulous product, excellent customer service, easy to put up (albeit I needed to buy a circular saw to make them fit a wonky room), and great accessories: the shelf, picture holders and magnetic boats all look great!

6 de junio de 2025
Logotipo de WoodUpp - United Kingdom

Respuesta de WoodUpp - United Kingdom

Thanks so much for the lovely review! We're thrilled to hear you're happy with the panels and accessories

Valorada con 5 estrellas sobre 5

Worth the money

I spent a long time looking at different panels, so much so that my FB feed was full of the blooming adverts for them! While they are certainly not the cheapest, they did come across as professional, in product, design and customer service. While still deciding I emailed and spoke with them and on both occasions I got honest I was pleased how they responded.
Order in and the parts arrived 3 working days later, well wrapped.
Fitted everything the following weekend and I am impressed with the quality of the products and the accessories I ordered.
The panels were easy to cut. I used both a circular saw (40T as I was concerned about damage to the panels) and a jigsaw ( down cutter blade)
All in all, a really good experience and would certainly recommend them.

21 de junio de 2025
Opinión espontánea
Logotipo de WoodUpp - United Kingdom

Respuesta de WoodUpp - United Kingdom

Thank you for taking the time to leave such a thoughtful review! We're so glad to hear you had a great experience working with us. It’s great to know our panels lived up to your expectations, and we really appreciate the recommendation.

Valorada con 5 estrellas sobre 5

Brilliant product

The Woodupp product is of excellent quality, and was considerably easier to install than I anticipated. I had to lop off about 11cm from each panel which filled me with dread (measure twice cut once!), but the end result is amazing. Delivery was fast and reliable too, thanks to Greg and his team.

15 de junio de 2025
Opinión espontánea
Logotipo de WoodUpp - United Kingdom

Respuesta de WoodUpp - United Kingdom

Thank you so much for your wonderful review! We’re glad you’re happy with the final result ☺️

Valorada con 1 estrellas sobre 5

Shocking response from company owner for a defect panel

In UK the company is represented by Gregg - the company owner - who is absolutely unhelpful. We received 1 defect panel out of our order of 6 panels. The panel had 1 short wood slat and wasn't aligned with remaining ones. I send them pictures and explained the situation, however, it seems that the company owner does not know his own products he sells. He kept saying I should tap the slat up to align with remaining ones. The slats are stapled several times and it is impossible to move the slat. After I highlighted this to the company OWNER - then he suggested that I should unstaple the short slat and he would send me a new slat which he then expected from me to staple again all the 240cm of length. I explained that I don't have the skills neither the tools to do so and I also questioned why I should deal with a defect panel. Unfortunately, he did not take any responsibility for the defect panel and refused to offer a replacement for a defect panel. Absolutely shocking and poor customer service!! I regret ever buying these and would definitely not recommend to anyone - at least not in the UK!

20 de junio de 2025
Opinión espontánea
Logotipo de WoodUpp - United Kingdom

Respuesta de WoodUpp - United Kingdom

Hi Ozlem,

Thank you for taking the time to leave your feedback. We're genuinely sorry to hear that you're unhappy with your experience, and we regret that we weren't able to reach a resolution that met your expectations.

While we don’t believe your review fully reflects the situation, we do understand how frustrating it can be to receive a product that doesn't meet your standards. We always strive to work with our customers to resolve issues amicably and fairly.

In this instance, as the panel in question had already been cut, we were unable to offer a replacement under our terms and conditions. This is because once a product has been modified, we cannot determine whether any issues may have arisen during the cutting or installation process — which falls outside our control.

However, we did offer a practical solution by providing a replacement slat, free of charge, so the defect could be corrected. We understand that this wasn’t ideal for you, but as the panel had been altered, it was the most reasonable option we could offer.

For future reference, if any item arrives damaged or defective, and it is still in its original, unused condition, we’re always happy to provide a replacement or refund once the item is returned.

We appreciate your feedback, and we’re sorry we couldn’t resolve this to your satisfaction.

Valorada con 5 estrellas sobre 5

Great quality and customer service

The quality of the samples and the customer service was leagues above their competitors. The order arrived extremely fast without any issues. I would highly recommend using WoodUpp if your considering buying wood panels.

6 de junio de 2025
Opinión espontánea
Logotipo de WoodUpp - United Kingdom

Respuesta de WoodUpp - United Kingdom

Thank you for your lovely review! We are so glad you had such a positive experience with us😁

Valorada con 5 estrellas sobre 5

Great product, great customer service.

Great product supplied by super helpful and happy staff.
From when I was ordering samples to buying the panels everyone I spoke to or emailed were both knowledgeable and happy to give advise.
I bought Akupanels 240/60, they're great quality and easy to fix.
Can't recommend these guys enough and a special thanks to Carmela for her great customer service.

18 de junio de 2025
Opinión espontánea
Logotipo de WoodUpp - United Kingdom

Respuesta de WoodUpp - United Kingdom

Thank you for your lovely review! We are so glad you had such a positive experience with us😁

I was great speaking with you!
Carmela

Valorada con 1 estrellas sobre 5

If UK customer - delivery issues

If UK customer, be aware they are using DX express to deliver, very difficult company to deal with. Ended up cancelling my order, and I’m refusing to buy from them as long as they use DX Express.
WoodUpp it self was really quick to ship my order, but as I had to cancel my order I don’t know anything about the quality of this product.

13 de junio de 2025
Opinión espontánea
Logotipo de WoodUpp - United Kingdom

Respuesta de WoodUpp - United Kingdom

Hello, we do apologise for this on the behalf of our courier, we do use another courier and not DX express for our panels who also offer a great, fast service!

Valorada con 5 estrellas sobre 5

Great quality product, superb service

Great quality product, after ordering samples from a number of companies, WoodUpp stood out by a mile. Superb customer service, really quick and efficient correspondence from the moment I reached out. Would highly recommend!!

11 de junio de 2025
Opinión espontánea
Logotipo de WoodUpp - United Kingdom

Respuesta de WoodUpp - United Kingdom

Thank you for your review David, we are so pleased you love our products ad service as much as we do!

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