Well, what can I say, my order got totally messed up and didn't receive the dough when promised which was hugely disappointing, and to be balanced woody openly admitted to this, apologised and un... Ver más

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Consulta las opiniones de los clientes
This was my first time ordering from you, and even though we had a couple of little delivery hiccups, they were sorted so quickly —brilliant customer service. The dough is absolutely delicious... Ver más
The Neapolitan pizza dough is fantastic. We have a Gozney oven and usually make our own dough to use in it but this makes life a lot easier and the pizza's came out perfectly. We had issues wi... Ver más
The dough looks fine but I would suggest looking at your delivery arrangements. When I've ordered similar frozen items from other suppliers, they have come with icepacks in a proper polystyrene foam i... Ver más
Información sobre la empresa
Sobre Woody Oven
Escrito por la empresa
Woody Pizza Oven Kit
Neapolitan Pizza Dough Balls
Sourdough Pizza Dough Balls
Gluten Free Pizza Dough Balls
Voted "Best Wood Fired Pizza Oven" by BBC Good Food & "Best Value Pizza Oven" by Ideal Home.
If you have any queries or complaints please email: customersupport@woodyoven.com
Free Shipping Over £45 + Free Returns
FREE next day delivery (ex Saturday)
Información de contacto
Unit 27, Wharf Street, WA1 2HT, Warrington, Reino Unido
- customersupport@woodyoven.com
- woodyoven.com
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This is a fantastic product
This is a fantastic product, really easy dough to work with and the flavour was great.
I bloody love this oven 👍
I bloody love this oven and want to share my review. I was looking at buying an Ooni pizza oven until I came across the Woody brand and boy what a fantastic find. I took advantage of their Black Friday deal as you’re given a generous 3 year guarantee and knew we wouldn’t get round to trying it out until now with the warmer weather. The write ups were excellent and all my enquiries were answered straight away. The delivery was very fast. I also bought their sourdough pizza balls and can confirm they are delish 😋 the price was more than double for the Ooni brand if you wanted the peel and cover which automatically came with the Woody oven. All the materials used are of excellent quality and I wholeheartedly recommend this pizza oven and also recommend you use coarse semolina flour to prepare your pizza on which stops it sticking. Looking forward to our next pizza night and hope this review has been helpful 👍
Amazing doughs … even better customer service.
I could tell you about how great their doughs are … and even with all gushing, and telling you I actually can’t wait to eat a pizza with one of their doughs (yep I even lit the pizza in the rain). BTW their Gluten Free doughs are literally just as good as a regular gluten full base.
However, the true test of a company is not whether anything goes wrong or not. It’s how they handle it when they hit a bump in the road. My first order was delayed … s**t and delivery company fails happen. I reached out via email, and not only did my doughs arrive the very next day, perfectly packaged and good to go. Also I was contacted by the company to explain everything and pass on their apologies and deal with the problem excellently, and most importantly put it right. Making me feel genuinely valued as a customer.
Needless to say we will be ordering again (and again) … and at the rate we”re scoffing through the first order it will be very soon! (Now if they could just do running shoes that would be awesome … so I can run off all these pizzas I’m eating!).
Well done guys keep up the good work and keep making the great doughs. BTW the freezer bags the doughs come in are a stroke of genius on so many levels.
0% customer service skills - faulty dough
If I could give no stars I would. I ordered pizza dough that was delivered from amazon. I’ve had nothing but issues with it following Woody Ovens instructions correctly and the dough just springs back all the time.
The won’t agree that the dough is faulty and they have blocked me on their Facebook page.
Luckily for me I have gotten a full refund from amazon so they will be out of pocket for their lack of customer support. Avoid people use someone who cares about their customers
Edit - they love to make stuff up too to make you look bad. You can see that in their reply

Respuesta de Woody Oven
Excellent Neopolitan pizza dough
Excellent Neopolitan pizza dough. I would definitely buy again!

Respuesta de Woody Oven
Great product but bad customer service
Great product. The pizza dough is amazing, but the communication from them is terrible, 5 days for delivery on what is meant to be next day, 3 emails and multiple messages and finally getting an update 4 days after ordering is NOT ok.

Respuesta de Woody Oven
Good dough but slow shipping and…
Good dough but slow shipping and damaged packaging

Respuesta de Woody Oven
The New York dough is the best we have…
The New York dough is the best we have had and we have tried loads

Respuesta de Woody Oven
I’ve been using Woody Pizza Dough and I…
I’ve been using Woody Pizza Dough and I have to say, they are absolutely amazing. The dough tastes fantastic light, fresh, and makes perfect pizzas every time. You can really tell the quality is there.
On top of that, the service is brilliant. Everything runs smoothly, and they clearly care about their customers.
Highly recommend to anyone who loves making great pizza at home!

Respuesta de Woody Oven
Makes excellent gluten free pizza
Makes excellent gluten free pizza. Takes a bit of getting used to as it’s quite sticky to handle. End results were fantastic, the dough cooks and fluffs up beautifully. Easy to order, delivered quickly in a well packaged cool box. Thank you 🙏

Respuesta de Woody Oven
I've been patiently waiting for this...
I've been patiently waiting for the opportunity to use my Woody Oven and the weather over the last week has given me the perfect opportunity. What can I say... Well worth the wait!!!
Having invited some friends round to coincide with my dough order, we cracked into pizza aplenty. I'm almost tempted to start my own pizza takeaway from the garden 😀
I'm keen to compliment the team too as I had to make several last minute changes to the delivery address, and I was supported in a polite, professional and humorous manner.
Get involved!!

Respuesta de Woody Oven
The best dough as always
The best dough as always, I’ve tried a few different places now and these are the best by far! Delivery is always on time, customer service on point. There always happy to help with any questions I may have. Tried the sourdough, Neapolitan and New York and all have been great. The Kids have loved them too, nice activity to do with them at home especially on a nice day! Would recommend 100%

Respuesta de Woody Oven
Received my first order of New York…
Received my first order of New York dough last week and tried it for the first time tonight!
Excellent quality and even better taste 😁
Can't wait to order my next lot.
Thanks Woody
received my order today and i have gone…
received my order today , arrived on time and i have gone for the New York this time round hopefully there as good as the others
100% recommend sourdough and Neapolitan
customer service were very helpful and answered any question i had regarding the dough
Best dough I've ordered
Best dough I've ordered. Super fresh, rolled out perfectly, and the crust came out golden with amazing flavor. My family already asked when we’re getting more.
Delicious dough and great customer…
Delicious dough and great customer service. Would highly recommend.
Always great product from Woody Ovens
Always great product from Woody Ovens, our customers love it. Never have an issue, truly a business to trust.
Fantastic service from start to finish
Fantastic service from start to finish, my order came very well packaged and arrived on time. The dough quality is amazing and you get a fantastic crust on the pizzas. Would highly recommend.
You buy, you pay, and they go silent on you
Ordered on Monday. Paid for 24-hour delivery. It's now Thursday and the dough hasn't arrived. No tracking update, no email, nothing.
I've emailed twice to ask what's happening, partly because I genuinely needed it for Friday, and partly because I was curious whether anyone was actually reading the inbox. No reply to either.
I can forgive a delay. Couriers go missing, things get lost, ovens explode. What I can't forgive is silence. A two-line email saying "we've messed up, here's what's happening" would have changed this review entirely. Instead I'm left chasing a company that took my money on Monday and has said nothing since.
Won't be ordering again, and I wouldn't recommend anyone else does either until they sort out the basics of talking to their customers.
The company will tell you they are having issues with the delivery company this week. Well, if that's the case, a) why did you have the same issue a month ago? b) Why don't you contact your clients and let them know instead of going silent?
Horrible experience
Horrible experience. Order sent Monday late night paying extra for next day delivery, considering so the order starting Tuesday as day 1. It’s Thursday now and not arrived yet! The worse ? No customer service, no contact number and those emails on the website don’t work at all as I never had answers! Stay away from this company!
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