The team at Work-tops.com were key a helping me navigate the journey of selecting the right material and features that fit our family. We had a few bumps along the way, but Kumar and his team wo... Ver más
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We had been looking for a worktop with a warm inviting feel. I explained to Kumar what we wanted and he put forward a couple of options. The worktop has been installed and looks just the way we wa... Ver más
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I received excellent work tops worth the wait. Kumar was excellent by keeping in touch. I would definitely use this company again and recommend it to all who needs new kitchen equipment. Thank you. B... Ver más
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Would highly recommend work-tops.com. Having shopped around several providers theirs was the best price and turnaround from template to install was really quick. Communication option via WhatsApp was... Ver más
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Información sobre la empresa
- Proveedor de piedras
- Exportador de piedra natural
- Proveedor de piedra natural
- Mayorista de piedra natural
- Cortador de piedra
Escrito por la empresa
Work-tops is the UK’s first Artificial Intelligence Image Search Technology which helps homeowners and trade members to find the exact desired stone from the nearest suppliers from across the UK, to purchase and install in their dream homes/ projects, at the best price. We are also a pioneer in the construction industry that introduced the Free Remnant Service for traders, which works on autopilot mode.
Información de contacto
1 De La Warr Way Cambourne, CB23 6DX, Cambridge, Reino Unido
- 0330113 5868
- info@work-tops.com
- work-tops.com
4,3
Excelente
143 opiniones
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Amazing company and what a find!
We had a fantastic team advise and help us select the right granite for our kitchen design. We were supported through numerous issues arising from other contractors that impacted our template and granite fitting. Six months later and we finally had the team in and the beautiful granite set. I have to say it is better than we expected and matches our kitchen color scheme perfectly. Peter and the team did an amazing job with the final installation. I wouldn’t hesitate recommending them.
15 de junio de 2023
Opinión espontánea
Respuesta de Work-tops.com
It was lovely being able to serve you, Mims.
Great to know that we exceeded your expectations.
May your Black Fusion Granite Worktop radiate positivity and good vibes and create cherish-worthy moments.
Love and regards,
Team Work-tops
Excellent price, good communication
I bought a piece of Dekton at a very good price, Peter was very helpful with the sizing that we needed and said from the start that there might be a wait. There was, but it justified the saving and the worktop is beautiful.
9 de junio de 2023
Opinión espontánea
Respuesta de Work-tops.com
Thank you for your lovely review, Anna🥰🤍We really appreciate you taking the time to tell us your opinion! May your Dekton Trillium Worktop create beautiful moments
Great experience all round
Great experience all round. They were on the phone the same day to confirm the details of the order and explain the differences in the variants that I hadn't realised.
As soon as the details were firmed up, they arranged for a specialist courier to collect the consignment and had it delivered with a couple of days.
1 de mayo de 2023
Opinión espontánea
Respuesta de Work-tops.com
Hi Nathan,
It was a pleasure being able to serve you. May your Lagoon Intergrity Sink last for a long long time.
If you have any upcoming stone jobs, you know that Work-tops.com is always ready with the best customer service.
Do recommend us to your friends and family as well, we would love to serve them =)
Peter was very professional on the…
Peter was very professional on the phone. Met our expectations from day 1 right from us choosing our top till we got them installed. Communicated and kept us upto date.
27 de abril de 2023
Opinión espontánea
Respuesta de Work-tops.com
It makes us very happy to know that we were able to meet your expectations, Bhuvanesh. May your Titanium Gold Granite Kitchen help create the best of memories with your loved ones. Do recommend our smooth service to your friends and family = )
Granite worktop installation
Overall, we had quite a prolonged, frustrating, and ultimately disappointing experience with Worktops.Com that led to us having to remove and rectify works that they’d done.
The positives are that the granite we got is very nice, the price was good and Peter the main salesperson is polite. However, the negatives were that the whole process took many months and we ultimately ended up with an overhang around our island unit of 20cm rather than the 30cm that we had wanted. This was all a result of a misunderstanding that occurred following a conversation with the kitchen fitter when he was templating.
One of the big issues with Worktops.Com is that their communication is so poor and muddled. Depending on who we spoke with from the company, we’d almost always get a different answer. We’d often wait weeks for promised samples to arrive, and when they finally did, they were different from the ones we’d asked for. We had to chase things up endlessly. One morning I even found a granite sample we’d been waiting for dumped onto my front lawn (this had been dumped without any word the proceeding night). The fitter from Worktops.com visited our house on 3 separate occasions, and each time we were promised he’d arrive in the morning but instead he’d turn up early evening with no text or call made to let us know. We’d have to wait around all day. When the granite was installed, we realised that the overhang around the island was inadequate. After speaking to Wortops.Com they insisted that this is what we’d asked for and just wouldn’t accept that there had been a simple misunderstanding. We’d waited 3+ months and spent over £5500 but still the company had little interest in resolving our complaint. In fact, the staff member who oversaw the complaint even refused to ever speak with me on the phone, citing the reason that she didn’t have a work phone number! We offered to employ 3rd party mediation to try and reach an agreement but Worktops.Com weren’t interested. In the end we had to employ another fitter to remove the granite worktop, then take 10cm off the island before re-fitting it.
If you’re after good value stone, then maybe Worktop.com are a good option. But if you want a professional service with good communication then I’d look elsewhere.
14 de marzo de 2023
Opinión espontánea
Respuesta de Work-tops.com
Hi Mark,
Thank you for appreciating the quality of our granite, competitive pricing, and Peter's politeness.
We do take our customer reviews and complaints very seriously and always provide immediate solutions to rectify them.
Like we have responded and clarified in the best way possible via numerous emails, we still state that, in your case, the overhang sizes have been derived as per your instruction at the time of the template on-site, which has been accepted by you and confirmed with a signature.
As we deal with numerous customers in a day, we try to avoid communication gaps by informing all minor and major changes via emails and estimates/invoices.
We have kept our communication very clear at every stage including the step-by-step guide. However, we will take your comment as positive feedback and try to make it even better in order to avoid similar situations in the future.
Thanks and regards,
Work-tops.com
Saved the day!
After a last minute let down from another provider Peter and his team provided an absolutely amazing service - we have a stunning new worktop that’s nicer than the original and was also cheaper! Communication was good and the installers did a very efficient and very beautiful job. Couldn’t recommend more highly!
13 de abril de 2023
Opinión espontánea
Respuesta de Work-tops.com
Thank you, Francesca. Your review is as lovely as your choice of worktop.
May you create the best memories in your newly installed space.
Looking forward to serving you again :)
Great customer service
Great customer service - amazing marble worktop for my small family owned coffee shop. Would certainly use in the future
13 de abril de 2023
Opinión espontánea
Respuesta de Work-tops.com
Hey Rommel, it was a pleasure completing your project with one of our favorite stones. We hope your Verde Alpi Marble brings you lots of luck and creates positive vibes. Do recommend us to your friends and family, and yes, ofc we shall love to do your projects in the future with the same dedication.
I want to say big thank you first of…
I want to say big thank you first of all.
Very reliable and efficient service.
Completed work on time with professional guidance through out.
14 de abril de 2023
Opinión espontánea
Respuesta de Work-tops.com
Thankyou for your lovely review, Vineesh. Do recommend our service to your friends and family :)
Poor after service
Poor after service. This company supplied and fitted new quartz worktops in our new double kitchen a year ago. Their price was comparable to our local suppliers but with a much shorter lead time. They achieved this by allocating the job to an installer based in Middlesex as their local installer was fully booked. The templating team came and measured up without any problems. They seemed competent and answered all our questions. The boss said they would install up-stands for us from the off cuts free-of-charge.
The installation team came as scheduled and that is where the problems started. It was not the same people who did the templating and they had little English. There were a number of snagging issues and we only got up-stands in the utility. We were assured the snagging would be attended to quickly in June. It was finally done in October, The butchered double sink fitting could not be resolved without purchasing a new carcass. They would not retrofit fit up-stands unless we paid another £1000
We are still in-dispute, they offered us a £100 Amazon Voucher which we rejected having spent £5500 with them.
The moral is be careful with this company - make sure that they use a local installer and monitor the work very closely. Make sure that the work plan clearly details the job.
My response to the Work Tops Reply,
You neglected to say that one of your Directors visited after the work was completed and saw the snagging issues first hand. He assured me that the snagging would be attended to ASAP and asked me to give you a positive Google review to reassure customers that they could safely order from you online. Which I did because I believed what he told me, I did make mention of the snagging in that review. Little did I know that it would be nearly a year before the installer came back to attend to the snagging. By then my opinion of your company changed and the £100 Amazon voucher offer was by way off compensation. Do not attempt to denigrate me as an awkward customer. You demand payment prior to installation - my advice to other customers is to pay 50% up front and the balance on completion.
I was more than patient with you, your installer told me that they would fit the sinks as it had to be done at during installation of the work tops. My contract was with you not them and you cannot deny responsibility.
Finally your sign off is both childish and un- professional, another warning sign as to the culture of your company.
5 de abril de 2022
Opinión espontánea
Respuesta de Work-tops.com
Hi Tony,
We still have a screenshot of the 5-star review you gave us on 13th June 2022, as you were completely satisfied with our service, which we quote below
"Excellent service online. We knew exactly what we wanted and were struggling to find a supplier who could deliver within our timescale. Worktops online organised templating and fitting within two weeks. Their price was competitive and we gave them the order. Unfortunately the team that did the fitting were not the same as the one who did the templating and we had some snagging issues most of which are being resolved. We recommend that you confirm that the templating team will also do the fitting to avoid communication problems. Overall we were very happy with the support from Kumar and his team We have recommended them to other family members who have also placed orders"
Firstly, at the time of enquiry itself, you emphasized that you were in a rush to complete your project. We told you that our Essex team was just a mile away from your home, but that you would have to wait at least six weeks to complete the template because they were already fully booked at the moment. As you insisted and seemed to be urgent, we informed you that we could try to arrange our London team, even if it required traveling a great distance. As you agreed to it, we proceeded with the same.
You were very clear about what you wanted and we have followed all of your instructions as per your need. You then kept your point during the time of template to the templating team, that since you were planning a tiled splashback, you did not want full upstands. So we followed the same procedure during installation and you were impressed and recommended Work-tops.com to your son (your previous review says it all).
As we said earlier, we are happy to complete the upstand even now, but there will be a slight difference in the batch of quartz and this will cost you.
Secondly, Work-tops.com is not responsible for any type of sink installation, which has been clearly mentioned in our step-by-step guide along with the Terms and Conditions. The carcass and butchered sink that you mention have never been Work-tops.com's responsibility, to begin with, and it was not dealt with by us.
Thirdly, it is not surprising to us your intention behind the negative review as we can see the number of negative reviews that you have given to various Company profiles.
We quote your words from your previous email to us as well.
"Your offer of a £100 Amazon Voucher in return for my review is a joke, I have been offered far more to take down a negative review let alone leave a good one up."
Our £100 Amazon Voucher is a part of our Customer Referral Program which was offered to you as you fulfilled it. However, your statement makes it clear that you perceived it as a negotiation. Work-tops.com does not feel the necessity to remove a negative review because we know we do the best for our customers and earn customer satisfaction and smiles on their faces.
Hope we have answered your concern, but if you would like to discuss this matter further, please email info@work-tops.com
Love and Regards,
Work-tops.com
superb granite installation
they were helpful at start without being pushy and described all the options. from ordering to installation was very quick. first installation a piece was broken so they only took a week to reorder our unusual granite and refit( as it was slightly different from previous pieces they supplied and refitted all other pieces and cut new upstands.
all the fitters were helpful, nothing was too much trouble.
a seamless process at an extremely competitive price. nothing but praise for the company.
20 de marzo de 2023
Opinión espontánea
Respuesta de Work-tops.com
Thank you for the lovely review and words of appreciation, David. It was a pleasure for us to take care of one of the most vital renovation projects of your lifetime. May your Granite worktops invite all positivity and happiness into your lives. Do recommend us to your friends and family today itself as we have some amazing offers in exotic stones running that end on 24th March (up to 60% OFF)
Replacing 20-year old granite work top without tears.
The people we dealt with took trouble to understand our requirements and arranged for us to view the granite slabs before committment to order. We were well informed of progress at all stages which was especially welcome. Installation went very smoothly.
We would use this Company again without hesitation.
18 de marzo de 2023
Opinión espontánea
Respuesta de Work-tops.com
Your words of appreciation are the fuel for us. It is worth putting in all the hard work to give the best service; right from arranging Slab Viewing Appointment, to communicating about updates, sending you template and installation checklists so you do not miss out on details, and sheer dedication to fabricating the best worktops.
May your kitchen live forever and create the best memories, Eric.
Respuesta de Work-tops.com
It was a pleasure Festus, your kitchen looks stunning. Do recommend us to your friends and family.
Product ok but terrible installation…
Product ok but terrible installation and after care.
Joints and seals need reapplying after a few months.
Company says its not covered.
Just another Company that takes your money and runs.
13 de octubre de 2022
Opinión espontánea
Respuesta de Work-tops.com
Hi Antony,
Thankyou for confirming that our stones are really good and for sharing images over to undertsand the issue better. As you can see, compared to when they were first placed in September, the upstands are now a few millimeters higher from the countertops. This has happened due to something really massive being dropped/pressure impact on the worktops, which caused the seals to break off. We suggest that you check with the builders who worked on the site, Antony, as your site was under construction at the time of installation and this damage is very likely to have arisen from it. Even though yours is a case of external damage, we are always here to guide you via calls and instant message replies...you are as important to us now as at the beginning of enquiry.
Brilliant experience from start to…
Brilliant experience from start to finish, Peter was great with helping create the vision what we wanted, the installation team turned up when they said and where clean and tidy
17 de febrero de 2023
Opinión espontánea
Respuesta de Work-tops.com
Thank you for your review, Steven. Do recommend us to your friends and family...we would love to bring their Dream Kitchens to Reality too.
Visited work-top in Cambourne
Visited work-top in Cambourne. Met very pleasant and helpful member of this company. Lots of choices, options given, everything explained clearly. Installation went smoothly too. Team very official and friendly.
6 de enero de 2023
Opinión espontánea
Respuesta de Work-tops.com
Thank you for your appreciation, Elz. Work-tops.com had a pleasure of serving you. We keep on updating our stock with even more colours and designs, do recommend us to your friends and family so they receive the best service from us =)
I found the team from work-tops.com…
I found the team from work-tops.com very helpful and communicative through the entire process. We were even able to select our granite slap before the installation. They showed us a good variety of stones with different patterns and colour variations. Because we could pick the actual stone we wanted we ended up with exactly the look we were after which is often a challenge with natural and organic products. The templating and the installation team were also punctual and did a wonderful job with good attention to detail and we are very happy with the end result. The kitchen now looks stunning! Thank you.
3 de febrero de 2023
Opinión espontánea
Respuesta de Work-tops.com
Thank you for the lovely review, Naz. It makes us believe even more in ourselves and realize that the efforts every single team member of Work-tops.com put into bringing the dream designs of customers to reality are worth it.
May your kitchen create wonderful memories for you and your family.
Do recommend us to your acquaintances <3
Brilliant service and perfect installation
Peter from work-tops.com was really helpful and efficient all the way through to installation. He helped me find exactly what I wanted and offered a great price too. His team were friendly and did a brilliant job of our marble installation, which looks fantastic. We’re very happy and would definitely recommend.
4 de febrero de 2023
Opinión espontánea
Respuesta de Work-tops.com
Thank you for your valuable feedback, Sonia. We hope your Arabescato Corchia kitchen splashback initiates interesting conversations while you cook your favourite recipes. Wishing to serve you for future projects too =]
Online firm with personal service
In trying to source tiles to match existing ones we contacted a number of companies. Work-tops.com replied immediately to our questions. They took time to establish exact what was needed and managed to match the tiles in the correct size. Some of the other companies didn't even reply. Subsequent post order queries were answered with the same speed. A online firm with a personal service. Would recommend this firm.
10 de enero de 2023
Opinión espontánea
Respuesta de Work-tops.com
Hi Ian,
Thank you for the appreciation. We at Work-tops consider our customers as our first priority and we give our best to understand and fulfill their requirements. The fact that we were able to match your existing tile makes us more than happy with the efforts we put it making it possible.
Do recommend us to your friends and family too and have a blessed year ahead =)
A really go service
Although Work-tops.com was located in a different part of the country I was surprised and pleased that they were able to provide and fit my worktops. They did this quickly and efficiently. I would have had to wait a least a month had I used a local supplier
25 de enero de 2023
Opinión espontánea
Respuesta de Work-tops.com
It was a pleasure being able to serve you, Judith. Work-tops.com offers its service all over the UK, so do recommend us to your fellow mates and family, whether they live in Cardiff or Edinburgh, they shall get the quickest and best service from us;)
Poor
This company are interested while they take your money. They want 100% of the money prior to completing the job which is not competitive and leaves the consumer vulnerable. The stone masons they use (work-tops.com are just an unnecessary go between) broke one piece of the stone I purchased I was told by work-tops.com I can buy more stone at my own cost or to accept there will be a join in the material. No compensation was offered.
I accept issues and problems occur in life, for me the mark of a person or company is how a problem is resolved. In this case, the company lacked the ability to accept the problems they had caused or recompense me appropriately for it. I checked their company accounts and knew then I was left exposed to just having to accept the mess that had been created and say goodbye to any chance of financial compensation. Please remember, they will not tell you verbally but you will have to pay 100% of the bill prior to them completing the work and there are plenty of other companies that will not expect that from their consumers.
19 de septiembre de 2022
Opinión espontánea
Respuesta de Work-tops.com
Edited on 27th Jan
Hi Mr. Neil Hardy,
We value our customers very deeply and we go above and beyond to do everything in our might to give results more than expected.
In your case too, we have accommodated all your requests and facilitated every demand of yours for multiple warehouse visits where we invested a lot of time taking out several slabs as per your request, followed by multiple image sharing over all possible communicating platforms, been there for your repeated queries in person and over calls, even if some of which were an hour-long discussion over the phone, and even accepted your request to enter factory premises because you were very particular about slab cutting in a certain way.
It is extremely disheartening to read your feedback despite our maximum contribution that we leave our customers vulnerable. It is in fact because we want our customers to feel understood, we value every single email and have attended about 50+ calls from you, every time with the same enthusiasm, clarifying your doubts and trying every possible way to negotiate the quote for you. We have sent you about 7 different estimates with plenty of changes, in that process, considering you as our priority. We did not even charge you for the additional appointment and visits.
We shall however still go the extra mile to bring the best for our customers and continue giving the same effort and dedication.
-Love and regards,
Work-tops.com
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Hi Ben,
First of all, thank you for investing your time to leave feedback for Work-tops.com, as for us every review matters.
As you can hopefully see from the majority of our customer reviews, our usual high standards, and Company values. Kindly share with us the contact details used at the time of inquiry so we can comprehend your grievance, as we are unable to locate anybody by this name from our past customers.
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