Wrapped By Faith Opiniones 

152
TrustScore: 1.5 sobre 5

1,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

100% a SCAM! I ordered a Mother’s Day present on April 19th, got my tracking number April 30th, and it’s said “status unavailable” every day since. Emailed 5 times with only one generic response fro... Ver más

Valorada con 1 estrellas sobre 5

TOTAL SCAM... This can’t possibly be a christian based company, unbelievable. We ordered three sweatshirts months ago and were completely unable to contact the company at all... lost about $100 and ha... Ver más

Valorada con 1 estrellas sobre 5

Placed an order online on August 15th, card was immediately charged. Email on August 16th that my order partially shipped. As of September 23 have never received my order and emails go unanswered.... Ver más

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1,3

Muy malo

TrustScore: 1.5 sobre 5

152 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,3

Todas las opiniones

(152)

0 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Will I receive my order??

Even though I was fully charged for the order the day after it was placed it still took 2 weeks and 2 emails requesting information and updates for me to receive a tracking number, that has not had an update since the day they emailed me back (4 days ago). I haven't received the product yet so I cannot rate that, but I can rate processing time, shipping time and customer service as poor. I'm actually concerned that I will never receive my order.

26 de enero de 2020
Opinión espontánea
Valorada con 4 estrellas sobre 5

Lost merchandise by USPS

I ordered some merchandise from Wrapped By Faith, however I've never received the items. USPS lost my items and Wrapped By Faith returned my money. Wrapped By Faith was prompt in replying to my emails and refunding my money. I will order from them soon. Very professional company!

17 de enero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

These negative reviews are silly

These negative reviews really disappoint me, I've had nothing but great experiences with wrapped by faith. Its unfortunate that only people only write bad reviews, and never take the time to write reviews about good experiences. Wish more people would talk about how great this company is.

17 de enero de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

I never recieved my order so I will be…

Update: so because you finally refunded me, you deserve 5 stars? That's not how it works. I did not have a great experience working with this company, so I will not change my review. So please stop asking me too. Stop making me look like the bad guy when yall lied to me numerous times about my shippment. Have a great day. Edit: wrapped by faith do you really want me to edit this after seeing what you commented? Yall didnt know... lol thats funny cause I have all the emails to prove it. Yes i finally after 6 weeks recieved my refund yall... I reached out to this company numerous time so dont try to make me look like a liar WBF....they gave me exact dates my order was to be delivered, but it never was. I never recieved my order so I will be leaving a terrible review for this company.

3 de enero de 2020
Opinión espontánea
Logotipo de Wrapped By Faith

Respuesta de Wrapped By Faith

Update: Yes USPS lost your package so we refunded you. VERY simple concept, your order doesn't arrive, we refund you. What else would you like us to do? You legitimately admitted in this post that we refunded you, so not sure what the 1 star review reflets? We did everything we can do to make the situation right...we are just confused.

Valorada con 1 estrellas sobre 5

Never got my order

Never got my order. Spencer responded to my review via email and asked me to delete this review because it was bad for business. I still have not received my order from November and have asked to be refunded my money or for a tracking number. I have had no response. Would give them less than one star if possible.

1 de enero de 2020
Opinión espontánea
Logotipo de Wrapped By Faith

Respuesta de Wrapped By Faith

We were unaware this customers package never showed up but after following up with the customer and reaching out to USPS we HAVE refunded customer and would appreciate if Lenard would update her review.

Valorada con 1 estrellas sobre 5

The order took longer to get to me than…

The order took longer to get to me than I was told and the size was misleading. It was not true to size.

My review hasn't changed. I will never buy from this company again.

I AM NOT A BITTER AND ANGRY PERSON. I AM A DISSATISFIED CUSTOMER WHO DESERVES BETTER TREATMENT THAN THIS. MY REVIEW WILL NOT CHANGE JUST BECAUSE YOU REFUNDED MY MONEY. I WASN'T GOING TO DO THIS, BUT MAYBE I SHOULD REPORT YOU TO THE BETTER BUSINESS BUREAU.

1 de enero de 2020
Opinión espontánea
Logotipo de Wrapped By Faith

Respuesta de Wrapped By Faith

After following up with the customer we HAVE refunded customer and would appreciate if Sarah would update her review.

Update: Some customers are just bitter unhappy people and even when we do the right thing and make the situation right, refunded them and apologize about the situation they refuse to do the right thing and update their reviews to reflect how we fixed the problem. We feel bad for people like this.

Valorada con 1 estrellas sobre 5

NO WAY

NO WAY! Holy crud!! Worst company EVER!! Still have not gotten my item 16 days after placing my order and have gotten the snottiest meanest emails I ever have gotten. WORST customer service ever. And they call themselves Christian. Obviously will never buy from them again, buyer beware.
I can only imagine that these good reviews are all fake. Because from the start they never have been good, fast, courteous or polite.
UPDATE: December 30th...Just got my wife’s Christmas present. Shipping label shows that it was shipped from West Covina California. That is a 7 Hour drive from my house and it took them over two weeks to get it to me, with no notice of back orders or expected timelines. Lesson learned. Buy from a big box store.

27 de diciembre de 2019
Opinión espontánea
Logotipo de Wrapped By Faith

Respuesta de Wrapped By Faith

First off its been 8 business days since you ordered. Not sure where you came up with 16 days as you ordered on Dec 15th, maybe try go back and do the math.
Also as we have explained to you twice now, if you click on the tracking link you will see your delivery date which is set for this Monday Dec 30th (in 3 days from today). We can't help if you refuse to use your tracking info.
Lastly you can't have "fake" reviews on trustpilot, maybe do some research about trustpilot before you go claiming things you don't understand. No we haven't been polite to you, as soon as you accuse us of being terrible people and doing nothing but being rude and tearing us down we aren't going to respond nicely and now saying all of our reviews are fake....anyone who is reading this review if you want to act like this WE DON'T WANT YOUR BUSINESS so stay away. We are a Christian organization and we aren't going to allow of customers to act this way. We treat customers with respect and decency and we expect the same in return...its sad we have to Tim as an example of the customers we don't want but he left us no choice. Anyone can read this and then our MULTIPLE 5 star reviews and be the judge of what they think.

Valorada con 4 estrellas sobre 5

Mixed feelings, mostly good

I ordered a sweatshirt that has pictures of it on a model, so I assumed that it would be long like it was in the main photo (like a tunic style), but it was not - in fact it is loosely fitted but only the length of an average sweatshirt, which when I looked back at the listing it is accurate for the next photo on a model. I'm my opinion it should not have photos posted making it look longer than it is. I was specifically looking for long sweatshirts, so this was very disappointing for me.

However, it is a very soft and cute sweatshirt! It's not a heavy one for cold winters in Wisconsin though, and the hood is not actually usable.

My package got lost somehow and I emailed the company. They were extremely quick to respond and make things right by either refunding or sending out a new one for me. I was very impressed by their customer service!

16 de diciembre de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered on black friday and got a…

I ordered on black friday and got a great deal. However shipping was only supposed to take 1 week. I bought the expedited shipping. Here it is Dec 15th and the status on my order still shows, info sent to USPS, but USPS is still waiting on the package. They still have not shipped my order.

15 de diciembre de 2019
Opinión espontánea
Logotipo de Wrapped By Faith

Respuesta de Wrapped By Faith

We never said anywhere that your order would be delivered within a week. Your order has shipped, and will arrive within the timeframe we have already told you in the many emails we have responded to already.
Thanks

Update: Order did arrive within our shipping timeframe, would really appreciate if customer would update her review now that she knows her order arrived and is happy with her purchase.

Valorada con 5 estrellas sobre 5

Fast Shipping! Great Customer Service!

I reached out via email before I ordered to make sure it was going to arrive before a certain date for a birthday present and Spencer assured me it would arrive on time, apparently some of their items can take longer then others so I was glad I reached out first.
My items arrived early and were even better then what I expected! Only took 9 days to arrive and Spencer had told me it would take 15 days.
Great informative customer service and great products with a even better meaning behind them!
So happy with my purchase and the person I gifted one of the items to loves it and wears it all the time:)

8 de diciembre de 2019
Opinión espontánea

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