121 Home Furniture Opiniones 

84
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic service! Acknowledgement, update, delivery all amazing and accurate. I originally ordered the same item from A Really Gross Other Supplier ;-) and heard absolutely nothing for 12 days. R... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I recently bought the Georgia Grey Corner Sofa Rattan Set for my garden and I love it. So comfortable with lovely thick cushion pads and such a great price. Even better, it arrived assembled apart... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Lovely furniture. The price was the best on the internet. Ordering was easy and Kirsty at 121 was very helpful. On delivery day the 2 man courier company kept us updated & were very respectful of... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great Office chair and delivery experience I was trying to find due to high demand, either they had run out or they incredibly overpriced. Then I came across 121Furniture where I got the Ergo 24... Ver más

Información sobre la empresa

  1. Tienda de muebles

Información proporcionada por diversas fuentes externas

121 are a small family business incorporating 3 internet sites, 121 office, 121 home and tv mount brackets. We strive to supply quality products at sensible prices with the support of good customer service.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

84 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(84)

7 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

6 Dining Chairs

I ordered 6 dining chairs and they arrived the next day! They went together really well and look super. I had one query and as soon as I phoned them they helped instantly. Would I use them again …. YOU BET I would. I’m recommending them to family and friends too.

10 de julio de 2024
Opinión espontánea
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Respuesta de 121 Home Furniture

Sharon thank you for your kind words...Hope we can assist you again in teh future Regards Michael

Valorada con 5 estrellas sobre 5

Just what I ordered

Just what I ordered. Could not be beaten on price. Vey quick delivery. Great company and I will be using them again. Thank you.

29 de mayo de 2024
Opinión espontánea
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Respuesta de 121 Home Furniture

Dawn good to hear you are happy with our product price and service. Hope to assist you again on either 121 Home Furniture or 121 Office Furniture. Regards Michael

Valorada con 5 estrellas sobre 5

Was a bit weary as I hadn’t heard of…

Was a bit weary as I hadn’t heard of 121 before, so was very happy to learn it’s a legit / good company. Great customer service and a good looking dining set. Overall - happy! Cheers

24 de mayo de 2024
Opinión espontánea
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Respuesta de 121 Home Furniture

Mandip thanks for your honest review. Yes we are a small family business that try and exceed expectations on 121 Home Furniture and our other site 121 Office Furniture. I hope we can assist you again in the future. Regards Michael

Valorada con 5 estrellas sobre 5

Friendly furniture company

First time to use this company,we ordered to bedside tables and the process was easy, The proprietor was friendly and helpful, will definitely buy from the them again in the future.

2 de enero de 2024
Opinión espontánea
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Respuesta de 121 Home Furniture

David pleasure to have assisted you. Hopefully help you in the future. All the best Michael @ 121

Valorada con 5 estrellas sobre 5

Excellent customer service

I cannot fault my experience with this company. I asked for fabric samples to help me decide the colour and texture they were sent and received within a few days. I did ask for a few as difficult when you purchase online. I decided on Silver Grey Linen Effect Moseley Dining Chairs. I did shop around for the best price and 121 Home Furniture offer could not be beaten. The chairs were on back order and expected delivery date given. The chairs arrived on time and I am absolutely thrilled with them well worth the wait. All my emails replied to promptly. One of the best online purchase experiences I have had.

20 de diciembre de 2023
Opinión espontánea
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Respuesta de 121 Home Furniture

Gill thank you for this kind review. Wishing you a great festive period and all the best for 2024. Hopefully be able to help you in 2024 :-)

Valorada con 5 estrellas sobre 5

Bought a table lamp to go with the…

Bought a table lamp to go with the other furniture in the mayan walnut range, arrived quickly would shop again.

12 de octubre de 2023
Opinión espontánea
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Respuesta de 121 Home Furniture

Lesley thank you for your kind words. As always we try our best to supply quality products at affordable prices. Hope to assist you again in the future

Valorada con 5 estrellas sobre 5

Initially doubtful, but I've been proven wrong!

I discovered 121 Home Furniture when searching for Concord Turntable units on a high-street store's website. 121 Home Furniture had a more suitable colour option and was even more affordable. While initially doubtful due to being unfamiliar with the brand, the service I've experienced with this order has erased any hesitations.

I placed the order around 3PM on a Tuesday, and by 9AM on Thursday, the units were delivered securely by a reliable courier with no packaging damage.

Upon assembling the units, I did notice minor marks on the corner of some pieces, but fortunately, these blemishes were easy to conceal. The units are well made and they serve their intended purpose perfectly.

15 de agosto de 2023
Opinión espontánea
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Respuesta de 121 Home Furniture

Dan thank you for your kind comments. Sounds like we have dispelled any doubt you had. I hope we can assist you again in the future Regards Michael

Valorada con 5 estrellas sobre 5

Quality Product

Ordered on the Monday delivered on the Wednesday. Great service. Quality of the dining chairs is excellent. Very easy to assemble. Bought 2 grey and 2 mustard and got an additional discount for the bundle. Would highly recommend.

28 de junio de 2023
Opinión espontánea
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Respuesta de 121 Home Furniture

Apologies for the delay in acknowledging your review. Just back from holiday and playing catch up. Thank you for your kind review. yes the Makos are stunning chiars and high sellers. I hope you enjoy them. Regards Michael

Valorada con 5 estrellas sobre 5

Great Sofa ,good Company

I spent many weeks looking for a sofa bed for our caravan.
I spotted the Felix velvet sofa bed almost straight away, however I am always very dubious about ordering from a company I have not dealt with or heard of before.
I always read the on line reviews on the website,but I also look on trustpilot and although you cannot please everyone, overall their reviews were great .
I am also a fan of customer service and I had a couple of questions to ask before I purchased my sofa .
The response to both my emails were almost immediate and they gave me the answers I needed .
Delivery was exactly what was predicted and I was kept informed by the courrier prior to delivery .
121 ask to inspect items within two days of receipt.
Everything is well explained,I am delighted with my sofa bed and pleased I used this company.

3 de julio de 2023
Opinión espontánea
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Respuesta de 121 Home Furniture

Barbara thank you for your kind review. Hop we can assist you again in teh future Regards Michael

Valorada con 5 estrellas sobre 5

Excellent Customer Service

Excellent service was apprehensive ordering online having been let down by another company going out of business - spoke to Michael who explained delivery times etc chairs arrived quickly as promised unfortunately one had to be returned as damaged on receipt this issue was dealt with promptly love the
chairs really comfortable

23 de junio de 2023
Opinión espontánea
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Respuesta de 121 Home Furniture

Carole Thank you for your kind comments . Yes sadly had the issue with the one chair but we try and resolve any issues promptly which we did. Hope we can assist you again in bteh future

Valorada con 4 estrellas sobre 5

Friendly helpful service

The ordering process was really easy with confirmation email received quickly. I asked to delay the delivery as I was away on holiday and thought it would arrive soon after we returned, when it wasnt I emailed customer services who responded immediately, chased the supplier and then confirmed the delivery tracking info and the order was with me within days. Quick and efficent service with a friendly human being not a chatbot

26 de junio de 2023
Opinión espontánea
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Respuesta de 121 Home Furniture

Jo thanks for your kind comments. Hopefully see you back to one of our sites in the future. Thanks Michael

Valorada con 5 estrellas sobre 5

Excellant

Really good communication with the sales team and very helpful.
Good pricing, quick delivery and lovely item
Wouldn't hesitate to order again from this company

27 de abril de 2023
Opinión espontánea
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Respuesta de 121 Home Furniture

Angie thank you for your kind comments. Hope we can assist you again in the future. Regards Michael

Valorada con 5 estrellas sobre 5

Excellent job

I bought a home office chair from 121officefurniture.co.uk that arrived today 04/05/2023. I assembled it and it is fantastic. My old computer chair is well over ten years old and it is exactly the same chair, although the new chair is quite a bit cheaper. Many thanks 121 for a job well done, Colin S.

4 de mayo de 2023
Opinión espontánea
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Respuesta de 121 Home Furniture

Colin thank you for your review. Hope you get plenty of use out if the chair. All the best. Michael

Valorada con 5 estrellas sobre 5

The shankar chairs are outstanding …

The shankar chairs are outstanding
The price was the best on the Internet
The delivery schedule was kept to
The packing was exceptional
This company in my opinion is 5 star*****

15 de marzo de 2023
Opinión espontánea
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Respuesta de 121 Home Furniture

Mr Rawson Thank you for your kind words. I hope we can assist you again in the future. Regards Michael @ 121

Valorada con 5 estrellas sobre 5

Great Service

Ordered 6 chairs on a Saturday. Delivery arrived on the following Tuesday. Very impressed with the quick service. Chairs are lovely and all in very good condition. Totally recommend.

11 de febrero de 2023
Opinión espontánea
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Respuesta de 121 Home Furniture

Paula thank you for your kind review. I hope we can assist you again in teh future. Regards Michael

Valorada con 5 estrellas sobre 5

Great Service For A Large Business Purchase!

Michael, It’s been an absolute pleasure working with you!

Your response times, knowledge and service were amazing, I will definitely be coming to you for future office locations and if any of my business connections are looking for furniture in the future I will be sure to pass over your details.

16 de febrero de 2023
Opinión espontánea
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Respuesta de 121 Home Furniture

Adam it was a pleasure t have assisted you and I hope we can assist you in the future. Thank you for your kind words. Michael

Valorada con 1 estrellas sobre 5

Overall a very poor experience

Overall a very poor experience
I ordered the ‘Hong Kong tall drawer unit’ from them because they stated 3-10 days delivery, so I assumed it would be within the 10 days - however it was 3 weeks before the item arrived and when it did it was faulty.
I reported it faulty and the after sales was lack lustre to say the least - simply forwarding on the suppliers emails and acting as the silent ‘middle man’.
When the replacement item eventually arrived it was scuffed quite badly due to its poor packaging - but as I’d waited nearly 6 weeks for the item I asked them if they had any advise on the scuffs so I could keep this and I got another ‘supplier’ email forwarded on….no added value from 121 or goodwill gesture towards the sub-standard product and all the hassle involved.

Not recommended

25 de noviembre de 2022
Opinión espontánea
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Respuesta de 121 Home Furniture

Further to this review I felt it correct as the owner to respond to the review with factual information.

I have tried to contact the customer on 2 occasions but I appreciate he may be busy at work.

Initially I will say we do not condone the condition of the item that was received from the manufacturer Welcome Furniture and we have raised a complaint via the supplier towards quality in this case of the product received.

Regarding the order, the delivery terms clearly state 3-10 working days and not 3-10 days. The item was delivered on the 11th day before 10am. However we have still raised this issue with Welcome Furniture as their terms are clear.

The email complaint was received at 10:40 and responded to at 10:58, 18 minutes later of which the complaint was raised with Welcome regarding the poor quality.

We advised the customer we would update him as and when Welcome came back. Welcomes terms are responding within 48 hours off which they did and the customer was advised the item would be replaced.

On receipt of the second item there were a couple of scuff marks of which the customer asked how these could be cleared and Welcome made a suggestion of doing this.

Personally I would not have accepted the unit as he had paid fair money for a product that was technically imperfect but the customer chose to accept this remedy.

It is important to understand that on the odd occasion any complaints are made about Welcome Furniture products they ask the customer to complain to the retailer and then pass the complaint to Welcome to offer the solution.

This is the process they request of all their retailers and therefore the reason for forwarding the emails to Welcome and not in effect offering the resolution through ourselves.

Regarding added value, I am of the opinion we could not have actioned any emails any quicker and worked within the process requested of us.

The unit at the time of advertising was £28 cheaper than anyone else that we were aware of, as it was a sale item. This value is possibly forgotten about because of the customers experience.

We are more than happy to discuss this with the customer over a call, if he would respond to the calls but felt it best to respond to the review as is with the only option we had.

Valorada con 5 estrellas sobre 5

Fantastic, efficient company. Highly recommend.

Ordering online was easy. Good communication throughout the process, with regular emails and updates. I had two separate concerns which Steven dealt with extremely swiftly on both occasions. I would highly recommend this company, and will definitely use them again. Thank you.

10 de enero de 2023
Opinión espontánea
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Respuesta de 121 Home Furniture

Kathy thank you for your kind review. I hope we can assist you again in the future. Thanks again Steven

Valorada con 5 estrellas sobre 5

Purchased 2 items from 121 Home…

Purchased 2 items from 121 Home Furniture. Very quick delivery, with great competitive prices. 1 item was damaged, with a request for a part to be replaced by the supplier. Michael was fantastic in getting this sorted and replaced directly with the supplier, with constant communication on the process. Couldn’t recommend the company enough and will definitely be using again

3 de noviembre de 2022
Opinión espontánea
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Respuesta de 121 Home Furniture

Sonja thank you for your review. Yes we recognise if something is wrong we try to resolve these as quickly as possible. Happy to see you are happy with our efforts. All the best. Michael

Valorada con 5 estrellas sobre 5

Trustworthy and Competitive …

I cannot thank this company enough after a really bad experience. I spoke to them on the phone which is great in itself. Got the reassurance l needed and 14 day stock expected. Was instock in 11 days and all completed within 14. The price was exceptionally competitive. A company you can trust and rely on with excellent communication. Thankyou Michael and Steven. I will be back

3 de octubre de 2022
Opinión espontánea
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Respuesta de 121 Home Furniture

Joy Hopefully we reinstated your trust in online retailers. Appreciate you bad experience elsewhere which left a bad taste but you have now experienced what we do as standard so hopefully we can assist you again in the future. Regards Michael

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