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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I loved dealing with them from start to finish, is a company that honestly, they value their customers no matter the size of the work. They are very responsive and very flexible for customized enclosu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

4wire delivered and fitted a catio for my fur baby. Fantastic quality, transparent pricing and great service. I would definately recommending fitting service. Seeing her out there is priceless.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Shaun and Neil who fitted the cat run were amazing! Both friendly and professional. They arrived on time and did a fantastic job. We needed a secure walkway from our original cat flap to the cat run a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I am SO pleased with my catio. It is STUNNING! 2 weeks turnaround, wonderfully kind and professional fitting team. Had spoken to several companies who offer this product and all of them were either un... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Refugio de animales
  2. también en la categoría
  3. Guardería para gatos
  4. Parque para perros

Información proporcionada por diversas fuentes externas

Wire fencing and animal enclosure manufacture and supplier.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

110 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(110)

7 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent company to deal with 😁

I required a bespoke catio that fitted over the patio doors at the rear of my property .
The measurements were absolutely crucial or it would not fit give or take 5mm .
Chloe was amazing and very patient and so helpful.
After a lot of checking and rechecking I had the enclosure built.
It fitted perfectly 😁.
I also have to say the build quality is solid and extremely well made. Mine was painted black (Its more suited for my home).
So yes, a big thank you to Chloe and the person / people that made it .
Would I recommend 4Wire? Definitely.

28 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really excellent service

Ordering our lean to catio was straightforward, it took around a month to arrive which was as expected. The catio panels are sturdy and well made. We opted to construct it ourselves and it only took a couple of hours, no special skill or tools required. We’re very pleased (so is our cat) and would definitely recommend 4wire.

9 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend 4Wire for your Catio

Highly recommend 4Wire for your Catio. From the beginning to the end we've had a very professional service. Our Catio is of high quality, fitted perfectly and our fitters went above expectations. Thank you :)

6 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing cat play pen!

Great customer service from Chloe. Ordered a cat play pen 6 x 8.50 x 6ft with roof. Rubbish at DIY so ordered fitting service too.
Gaz and his cousin delivered and fitted today. Outstanding! Nice chaps, very chatty and friendly and very tidy with their work. Photos don’t do the play pen justice, it looks amazing in the flesh so to speak. Went for the basic treated brown and it is a nice shade of brown so pleasantly suprised.
Would highly recommend 4Wire!
Thanks everyone involved!

11 de febrero de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Terrible customer service when addressing their own errors

Reasonable quality when they get the order right, but my second order from them was built to the wrong size with the wrong mesh, and they refuse to engage. Having to go through credit card company to get the transaction reversed, as they will not respond to emails nor agree a replacement.

18 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent. Highly recommend

Needed to order a custom catio to fit on the back of my bungalow as none of the standard sizes fit the area. Really great customer service. I dealt mainly with Chloe who kept me posted at each step and made the process easy. I’m so grateful - thank you. Catio delivered and fitted by them and it’s A-MAZ-ING!! It’s a work of art and I couldn’t be happier. My beautiful deaf baby girls gonna love it (when it’s not freezing cold 😁)
Price was great as I got a couple of local companies to quote to and they were much more expensive for a smaller size.
Thank you to Shaun & Neil who fitted it too. They worked hard and in the dark to get it perfect. Highly recommend

25 de noviembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Total headache, shoddy product, nightmare...

Catio was terrible quality, some panels had missing wire mesh, others had broken and barbed bits of mesh, paid extra for a paint job that had worn off, items not sent out with original order, it's a good job there is a word limit here because the problems are endless.

No response from the company despite several emails, have now approached credit card company to reverse the transaction. Awful experience.

If you want a product that looks like it was made by someone on work experience, then look no further.

30 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Only one negative (now no negatives)

Easy to use website. I had a question and email answered within minutes. Purchasing 6 foot by 6 foot enclosed walk-in rabbit unit. The build on site option is a little pricey so decided to do ourselves since the product is designed in a easy to build way. There’s an easy to build YouTube video 4 minutes long which is super helpful. The only negative I have is. The price you see has VAT added at checkout. So my £400 unit went up to £489. I understand you have to add VAT but would have been nice to see as adding bits to the order.
Extra note.
The VAT works fine (extra star for you)
My browser refreshes with my Adblocker. Causing the standard price to show even if you have selected additional items. I.e add the fox prevention the price does change. But if you refresh the page it shows the standard price but also shows you have selected the fox prevention option.

29 de septiembre de 2021
Opinión espontánea
Logotipo de 4wire

Respuesta de 4wire

Hi Henry, Thank you for the very kind feedback, we really appreciate this.
With the fitting service unfortunately this cost has to allow the time it takes the two fitters to travel to and from you as well as building the run. In regards to the VAT on the website i will have the web team look into this as when i place an order into my basket the price with VAT is shown the entire time with including VAT. This is how we advertise all our products but thank you for bringing this to our attention and i will get this looked into. We really hope you continue to enjoy the space :)

Valorada con 1 estrellas sobre 5

Defective wood used for shelves

Catio itself was good but 4wire acknowledge triangle shelves made from defective wood. Stated they would send new ones but no word when and not responding to communications. Currently placing a cat and kitten at risk. Please sort this!

21 de agosto de 2021
Opinión espontánea
Logotipo de 4wire

Respuesta de 4wire

Hi Kirsty, our supplier is currently in the process of manufacturing new corner shelves as advised to you by our manager. Once we have these in stock, replacement shelves will be sent to you - as advised. There is a huge timber shortage currently and we are doing our best to work with our supplier to upgrade our corner shelves - we have no date on when these will be with us. Your emails were dealt with by the manager. Of course, if you feel you cannot use your current corner shelves and believe they are placing your animals at risk, remove them from the enclosure.
Your shelves will be with you as soon as they are ready.

Valorada con 5 estrellas sobre 5

Excellent 6x4free standing catio

My new 6x4free standing catio arrived this week. It is strong, looks good and was erected by a family member in under 2 hours. Every piece was exactly the right size, the supplied screws were strong and the wire attached with no gaps or sharp pieces. My three cats can climb easily without fear of injury.

I ordered standard dark stained wood as it blends into a garden setting easily. I am absolutely delighted with it and I don’t hesitate to recommend this company for the quality, response to questions and delivery when expected. Top marks from me.

17 de julio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

I am writing this review a year after erection of my catio.

I am writing this review a year after my catio was put up. I ordered an enclosure through Ebay in April 2020, delivery took forever then arrived without notification. Once the delivery driver left I unpacked the catio to see split wood, messaged to be told that I could return for a refund but would have to pay return postage. I had been waiting for so long that I decided to put up the catio and stained it again to seal the cracks instead. It worked well and seemed ok once put up, although the door was twisted. One year later the cracks have opened up, every single screw, bolt, hinge and most of the staples are rusty, the door is now so twisted it wont even open if it has rained. It is on a patio so completely level. There is sap coming out on some of the panels and it is just a mess. So much so I am replacing it. The quality is awful and not made to last at all, I am contacting Trading Standards to see where I stand as catios are supposed to last longer than a year.

7 de junio de 2021
Opinión espontánea
Logotipo de 4wire

Respuesta de 4wire

Hi Peter, we are always happy to try and rectify any issues so in future I would suggest contacting us with your problems as a first port of call so we can look to help you. We use high quality products, so much so we import the majority of our galvanised products in order to prevent rust. Unfortunately we cannot control how the product looks a year after manufacture, and problems like this are extremely rare. Please accept our apologies.

Valorada con 5 estrellas sobre 5

Amazing Ferret enclosure, I'd recommend to anyone

Amazing enclosure, ordered a 6ft x 6ft for my 3 ferrets, my wife and i put it up yesterday and its solid as a rock. Much stronger than I expected it to be. Imo it's zoo quality. Well done 4wire, the Delivery driver was excellent, very kind and helpful.
I'll be doing more business with you in the future!
5 out of 5 to you guys!

28 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful Catio but poor communication

I had a customised catio fitted in February which looks amazing. It looks even much better in real life than on pictures. Shaun and his friend did a really good job fitting it and they were very polite. I am very happy with the Catio and my cat loves it too. My only problem was with communicating with them. It took them ages to reply to emails when discussing measurements etc. I wanted to order the Catio ASAP but communicating what I wanted with the right meauserments etc took more than a week as I had to wait days for a reply after each email I sent. Chasing them up was very frustrating but I still give 5 star due to the brilliant job they have done fitting it and the Catio looks fabulous.

11 de abril de 2021
Opinión espontánea
Logotipo de 4wire

Respuesta de 4wire

Hi Szilvia, thank you for your review. I apologise for the poor communication, this is something we are working hard to rectify now. We have struggled with covid-19 restrictions meaning less people in the office, staff on maternity and a very high volume of orders. We are pleased you are happy with your catio.

Valorada con 4 estrellas sobre 5

9ft by 6ft animal enclosure

Ordered the 9ft by 6ft free standing animal enclosure. The enclosure itself is very good and sturdy, however it arrived chipped from the corners. In addition, we ordered an additional rope bridge for £21 which was absolutely tiny and really not worth the money. Overall good review.

4 de abril de 2021
Opinión espontánea
Logotipo de 4wire

Respuesta de 4wire

Hi Aleena, thank you for your purchase and overall good review. We are sorry to hear it arrived with some minor damage - have you contacted us directly at all? We are always happy to help rectify and problems. I'm sorry you feel the rope bridge is not good value for money, we will take this feedback on board. Thank you

Valorada con 5 estrellas sobre 5

Amazing Catio!!

Had a 6ft x 9ft free standing catio installed today and am absolutely thrilled with it. Shaun was great - took the time to position the catio on my patio area and went the extra mile to fit a piece of wood to cover a couple of gaps and also to use some spare decking pieces for extra shelves. My cat loves the enclosure and I am very happy.
Only slight problem was email communication with the sales staff working from home and unable to speak via the phone - a bit frustrating when spending so much money.
The gentleman in the office at 4wire who answered the phone was very helpful.

Thank you 4myPet and especially to Shaun for a brilliant job.

4 de marzo de 2021
Opinión espontánea
Valorada con 2 estrellas sobre 5

Lovely but so many faults.

From a distance the catio looks awesome. Unfortunately there is quite a few flaws with it close up.
The wire is bulging in places and not pulled flat, this just makes it look untidy. Also the wire is cut in a couple of places!? Not sure why.
I had to have the door replaced as the first one swelled and wouldn’t open. Took a few emails and phone calls but managed to get it sorted.
The replacement is fine though.
The corner shelves are awful, wrong colour and falling apart already. They look like a thin bit of plywood. The other shelves are lovely and thick, not sure why they used such cheap corner ones.
The rope bridge fell apart. It’s pretty useless and held together by staples and rope. The black roof is lovely and great quality, however it’s not fixed to the house so the rain pours through and makes the windows filthy each time, it really needs sealing or something. I paid for erection as I am not good at diy. The man fitting it was lovely and professional and I have no complaints about him at all.

19 de noviembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant catio

We really appreciated the hard work of Shaun and Charlie fitting our catio. It has exceeded our expectations; it is spacious, sturdy and solid, and looks really nice. The cat is already at home in it. Highly recommended.

14 de noviembre de 2020
Opinión espontánea

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