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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

A1Sheds gave me good advice about the type of shed I would need for a particular requirement. Their service was excellent and the Palram 6 x 8 shed as perfect for what I needed

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Valorada con 5 estrellas sobre 5

Customer care before buying shed. Excellent service connecting via WhatsApp. You can send them photos and can come back to them with more questions another day. I was chatting to Charlie who gave spec... Ver más

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Valorada con 5 estrellas sobre 5

I had been planning to buy an allotment shed for a while but wasn't sure where to start. After finding the A1 Shed website through a Google search, I browsed through several options and was impress... Ver más

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Valorada con 5 estrellas sobre 5

bought shed protector from them, delivered fast and excellent price. website very informative and enabled me to select the product that would do exactly what I wanted, clear water-proofer over a treat... Ver más

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Información sobre la empresa

  1. Constructor de cobertizos

Escrito por la empresa

A1 SHEDS - DISCOUNTED Garden Sheds, Summerhouses, Playhouses, Log Cabins, Garden Rooms, Greenhouses and Pet Housing. A1 Sheds are specialist suppliers of QuickJACK, ProBASE and EcoBase shed base systems. A1 Sheds have a lot of experience with garden buildings... we've been trading for more than 40 years, and have been selling online since 2001...


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4,8

Excelente

TrustScore: 5 sobre 5

99 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(99)

13 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

MY SHIRE BUCKINGHAM 7x7 'SUMMERHOUSE'

I ordered a SHIRE BUCKINGHAM 7x7 SHED in April 2020 for the competitive price of £499.99 (£524.98 including delivery to an Orange zone) at a time when most competitors were out of stock. The shed arrived on the promised day, delivered inside our courtyard by a friendly driver who had driven it from the factory the day before. Only one long batten was missing.

A1 provide an excellent Timber Building Care Sheet with their invoice and, ‘recommend that you treat your building with a high-quality preservative as soon as possible’. Forget about cheap Cuprinol! I took their advice and applied 2 coats of Sadolin preservative to the unassembled parts, followed by 2 coats of Sadolin stain. I would definitely recommend spending time to make a sound & even foundation, and to repaint the shed regularly to prevent it rotting away.

The shed is made from ‘sustainable timber from European forests’, selected with value for money in mind. There are several splits and holes in the thin timber, so your own silicon protection is essential.

I recommend that you read Trustpilot reviews of Shire Garden Buildings before deciding whether a Shire shed is for you. Shire Garden Buildings rate only 2.6 out of 5 from over 500 reviews, with 36% very good but 45% bad.

A1 describe the assembly as ‘straightforward’, and claim that ‘normally 2 people can usually complete the job in 2-4 hours’. However, our 2 skilled handymen took a full 10 hour day to assemble it.

There are no pre-drilled holes or clever IKEA-style corner joints to ensure level assembly, which meant that the doors were ill-fitting and needed planing down. The door latch is rather flimsy.

Is this a shed? Is this a summerhouse? Is this your very own Buckingham Palace? If you do buy one, you'll be the one to decide...

5 de agosto de 2020
Opinión espontánea
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Thank you for the in-depth product review.

Valorada con 1 estrellas sobre 5

AVOID, this company does not hold stock.

Placed an order back in April for a small shed and was never fulfilled after 4 months. I emailed the customer support before placing the order to make sure the item was in stock and I had the assurance the item was in stock and ready to be delivered in 5 days. Turned out the item was never in stock and 3 months after holding my money they offered a different model because the one I chose was not available from the manufacturer.

Please avoid this business. The take your money for items they don't have in stock.

It took 10 days for the refund to be complete after I asked them to cancel the order, aster a few emails advising the item might be available in October.

Really? 7 month delivery for an item?

AVOID

29 de julio de 2020
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Respuesta de A1 Sheds

Thanks for your review.
We are a physical retailer, and we do hold stocks of many items. However, like the vast majority of retailers at the moment, many bulky products are delivered from the manufacturer direct to the customer, as this reduces costs and avoids double handling, and has now become the industry standard.
It sounds like this you may have ordered a SHIRE building. The manufacturer (Shire Garden Buildings) holds ALL stock for the entire UK retailer network. They do the distribution and provide the customer service for their own products... or at least they are supposed to!
Unfortunately, Shire's stocks were almost completely wiped out at the start of lockdown, and despite their best intentions of new production, they had many supply-chain and distancing issues which stopped distribution in it's tracks. None of the UK's independent retailers were advised of these issues at the time, and this resulted in our customers being badly let down.
As soon as we were made aware that our customers were being let down, we removed all of Shire's products from sale, and won't reinstate them until we are sure that issues have been resolved.
Please accept our sincere apologies for any inconvenience caused.

Valorada con 1 estrellas sobre 5

A1 seem to have limited influence with those who make the sheds they sell

Unlike other people, I’m afraid my experience of A1 sheds was very poor. They placed my order with a manufacturer who proved to be utterly unreliable. Then when everything went wrong it became clear that they have little involvement in monitoring progress on orders and no weight at all when it comes to intervening if problems arise.

My situation was simple: around five weeks after placing my order with A1 for a very nice shed, value £2,000+, I was contacted by the manufacturer who advised me they would be delivering and installing my shed on a specific date. I thus cleared my diary and ensured the site was ready. Then, on the day of installation, I was ‘phoned by a representative of the manufacturer who advised me that the ‘fitter was running a bit behind’. He would be with us between 11am and 2pm.

Approaching 2pm, I was contacted again by a different person and told that the delivery wouldn’t be taking place. Would it be coming the next day? No-one knew. A few days? Weeks? Months? No, no-one could tell me. ‘The production team would discuss it.’

I contacted A1, who were very apologetic and e-mailed the manufacturer. That prompted another call from a different person, during which she told me they had no idea when I might have my shed. During a heated discussion, she inadvertently revealed that the shed hadn’t yet been completed. In other words, I had been lied to earlier in the day. When I suggested this they seemed offended. They said they had no idea who had spoken to me earlier and passed on incorrect information. They even tried to deny the call had taken place, although my mobile ‘phone records say otherwise.

Why hadn’t I been contacted earlier if the shed wasn’t ready? The day before, perhaps, so I didn’t waste a day? I was told ‘we only discovered it at 2pm today.’ I think this is where I realised they were making it up as they went along.

Well, I have got my money back but in truth no-one at the manufacturer seemed to care very much about the inconvenience caused (appointments cancelled, my garden now strewn with items that should be in the shed) and no-one either at A1 or the manufacturer offered any solution other than to wait until the shed is ready. A1 were apologetic but clearly have no influence at all with the manufacturer.

I might have been more understanding if this had been a covid related problem, but no-one suggested this – and it would still be hard to understand why I couldn’t have been told earlier there were problems with the production.

My advice? Well, you need to understand that if you buy a shed made by a company called TGB you are taking a risk. And if you are ordering a shed, try to use someone who is in control of both the manufacturing and delivering process (as I am now doing with a replacement). Middle men such as A1 are only worth involving when they deliver added value. Apart from being very kind and understanding on the ‘phone, it was clear that A1 really couldn’t do much to help me when a problem arose and have no influence over the manufacturers whose products they advertise and sell.

15 de julio de 2020
Opinión espontánea
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Respuesta de A1 Sheds

Thank you for your scathing review... harsh, but probably fair under the circumstances.
It appears that Covid-19 has created issues that none of us would have expected, and sometimes we just have to take it on the chin! We are embarrassed, however ultimately, we took your order, and we have a responsibility to fulfill that for you... we tried our best, however on this occasion we let you down, so we refunded you immediately... no quibble! (and certainly no risk whatsoever).
It would be easy for us to blame TGB for the delay in getting your delivery, however they have handled this pandemic better FAR better than most other manufacturers in this industry. Like many of us at the moment, they are under an immense amount of pressure, with massive demand for their products, whilst at the same time dealing with staff shortages, supply chain issues, transport and safety at work demands, etc. etc. Yes, lead times are stretching out (inevitably), however quality garden buildings are still getting to the vast, vast majority of our customers.

Valorada con 5 estrellas sobre 5

Excellent Service

Excellent Service, Bought a Palram Harmony Greenhouse, which arrived in two weeks a week earlier than expected, good quality item, clear instructions just as long you take time reading them then double checking each section before assembling you cant go wrong

17 de junio de 2020
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Respuesta de A1 Sheds

Thank you for your review John. It's always good for others to have some tips and advice too. Excellent!

Valorada con 5 estrellas sobre 5

Ordered a small summerhouse from A1…

Ordered a small summerhouse from A1 Sheds and was told it would be delivered on the 11th of June-arrived bang on time! Going through the installation booklet I found a problem which I then discussed with them. It seemed that the best way around my problem was if they would send me some extra timber, which they did free of charge! Excellent.

12 de junio de 2020
Opinión espontánea
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Respuesta de A1 Sheds

I'm glad that the extra timber solved the problem John. Thanks for taking time to review our service.

Valorada con 5 estrellas sobre 5

Under promised and over delivered- in a great way

Delighted with A1Sheds. I bought a large shed and some base grids online. They emailed back to advise the base grids wouldn’t allow the shed to be secured properly and refunded the grids with my agreement. They also warned me there was a large demand at the moment for the plastic shed I’d ordered and it could take up to 3 weeks for delivery, honesty which I appreciated.

They then delighted me with the shed arriving within 3 days!

Thank you A1Sheds - what a great company

Peter from Chester

11 de junio de 2020
Opinión espontánea
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Respuesta de A1 Sheds

Hi Peter. We try our best, and it's great that you were able to get your shed sooner than expected. Thanks for the great review.

Valorada con 5 estrellas sobre 5

Replacement hut

We’ve previously had a summer house and large hut from A1 sheds which were amazing quality. Although the summer house is still going strong, unfortunately after 20 years the hut took a beating from the wet weather over the winter and badly needed replacing. So without considering anyone else we went straight to A1 sheds to order a replacement.
As previously their knowledge and guidance was very much appreciated as we needed a specific type to fit the available space. They recommended a timber shed from Powersheds which was delivered before the due date which was amazing.
Impressed once again with the service and reliability from a local company. A1 by name, A1 by nature.

5 de mayo de 2020
Opinión espontánea
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Respuesta de A1 Sheds

Hi Charlie, thank you very much for coming back to us, and for your review. We're glad that you are satisfied with our service, and hope that you are happy with the way we handled your purchase.

Valorada con 5 estrellas sobre 5

Fantastic from start to finish

Fantastic from start to finish, Top quality shed and base all delivered within 2 days Would highly recommend to anyone.

23 de abril de 2020
Opinión espontánea
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Respuesta de A1 Sheds

Thanks for the glowing review Gareth. I'm glad you're happy with your shed.

Valorada con 5 estrellas sobre 5

Shedbar

Bought a Custom Shedbar for a clients double garden doors I was fitting. Quick delivery and excellent communication. Quality galvanised Shedbar. Recommended.

19 de junio de 2019
Opinión espontánea
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Respuesta de A1 Sheds

Hello Philip,
Thanks for your great review. We are delighted to hear that you were happy with the bespoke galvanised security shed bar we made for your client, but more importantly, the service you received from us. Thank you once again for your recommendation.

Valorada con 5 estrellas sobre 5

Best Customer Service and after sales service, EVER!

We had been looking for a Summerhouse for some time. After some disappointing encounters with other sales personnel from some local companies we happened upon A1 sheds in Tranent. We arrived at the yard, which houses an impressive array of Summerhouses, sheds etc., only to find it was closed on Wednesdays! However, the owner Gerry was there and he stayed for some considerable time , showing us round and explaining to us the different options we had which would optimise our prospective purchase. Gerry was patient, extremely courteous and up front in every aspect. It was painfully obvious that here was a man who really does CARE.
We had no hesitation in going ahead and purchasing the "Sunningdale" Summerhouse 8 x 8.
Long story short, there were one or two little problems when the house was erected. Nothing at all major and handled with ease by Gerry's other half, Fiona. The construction team arrived very shortly thereafter and rectified the little problems we had. Gerry himself then came to inspect the house and wasn't happy until we said that we were delighted!
Our Summerhouse is amazing! Worth every penny and them some!
I would not hesitate to recommend A1 sheds. They are the consummate professionals and can deliver your every need.
Many, many thanks Fiona and Gerry, you have been immense!
Keith and Nancy Mann.

5 de mayo de 2018
Opinión espontánea
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Respuesta de A1 Sheds

Hello Keith & Nancy,

Thank you so much for the wonderful customer service review. It means a great deal.

Regards,

A1 Sheds

Valorada con 5 estrellas sobre 5

I have already recommended your company to a number of friends

I wanted to write and let you know how pleased I am with my shed. I have already recommended your company to a number of friends and family. Your guidance and advise during the ordering process was brilliant. The team that delivered and installed the shed were polite and efficient. The shed itself is of really good quality. Thank you very much.

25 de abril de 2018
Opinión espontánea
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Respuesta de A1 Sheds

Hello Helen,

Thank you for letting us know how pleased you are with our service, and for recommending us. We really appreciate you taking the time to leave a great 5-star review.

Regards,

A1 Sheds
Customer Services

Valorada con 5 estrellas sobre 5

Excellent seller

3 de marzo de 2018
Opinión espontánea
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Respuesta de A1 Sheds

Hello Tim,

You're making us blush.... Thanks for the great comment, and the 5-star review!

Regards,

A1 Sheds
Customer Services

Valorada con 5 estrellas sobre 5

Purchased A1 sheds best quality shed…

Purchased A1 sheds best quality shed base. The delivery was very quick and the base quality was excellent. All the panels slotted together as they should and I built the cabin on top. Please note you must make sure the ground is absolutely level.

26 de febrero de 2018
Opinión espontánea
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Respuesta de A1 Sheds

Hi Sharon,

Thank you for giving us a 5-star review, and for the customer advice. I'm glad you are happy with the shed base and our service, hopefully we can be of service again in the future.

Regards,

A1 Sheds
Customer Services

Valorada con 5 estrellas sobre 5

Prompt delivery and excellent quality…

Prompt delivery and excellent quality of product

19 de febrero de 2018
Opinión espontánea
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Respuesta de A1 Sheds

Hi Neil,

Glad to hear that you are happy with our service, and your purchase. Thanks for taking the time to give us a 5-star review.

Regards,

A1 Sheds
Customer Services

Valorada con 5 estrellas sobre 5

The shed was exactly as described with…

The shed was exactly as described with pretty straight forward instructions. Assembly was easy and now painted it looks great. My only suggestion would be for the bag of nails etc to be separated into individual bags for the different types. Very happy with the end product.

19 de febrero de 2018
Opinión espontánea
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Respuesta de A1 Sheds

Hello Chris,

Thanks for the great review, and it's great to hear that you are delighted with your new shed.

Regards,

A1 Sheds
Customer Services

Valorada con 5 estrellas sobre 5

Great service

Great service, ordered and changed delivery date without issue, delivered on time. Erected easily with 2. Very stable. Would highly recommend a shed from this company

19 de febrero de 2018
Opinión espontánea
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Respuesta de A1 Sheds

Hi Tim,

Thank you for recommending us so highly. It's great to hear that you are happy with our service, and we appreciate you taking the time to write this 5-star review.

Regards,

A1 Sheds
Customer Services

Valorada con 5 estrellas sobre 5

Eco Shed Base

Arrived quickly. Very good product - good instructions, easy to use, and if you still need help there are YouTube videos available.

13 de febrero de 2018
Opinión espontánea
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Respuesta de A1 Sheds

Hi Dave,

Thanks for your great review. We're delighted that you were happy with your order.

Regards,

A1 Sheds
Customer Services

Valorada con 5 estrellas sobre 5

Right products at right prices …

Right products at right prices delivered on time. Sorted

12 de febrero de 2018
Opinión espontánea
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Respuesta de A1 Sheds

Hi Richard,

Thank you for giving us a 5-star review. I'm glad we were able to be of service.

Regards,

A1 Sheds
Customer Services

Valorada con 4 estrellas sobre 5

Simple request which they met promptly …

Simple request which they met promptly and as specified. Absolutely no probelm with them. 4 stars only because it was a comparatively simple order

12 de febrero de 2018
Opinión espontánea
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Respuesta de A1 Sheds

Hi Steve,

Thanks for your kind review.

It's good that you didn't have any problems ordering from us, however we always try and offer a 5-star service (even on simple orders), and I'm sorry we didn't provide that for you this time. Hopefully we can do even better if you choose to buy from us again.

Regards,

A1 Sheds
Customer Services

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