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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Products bought are of good quality. Prompt delivery. Although a white mug was one article I purchased it is good to see dining equipment comes in colours as white can be difficult for those with deme... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered a rollator late Monday night,it was delivered,ready for use at 9 a.m. Wednesday morning,I'm very impressed,no messing about fixing it together either,it was already done for me,I will defin... Ver más

Valorada con 5 estrellas sobre 5

Fantastic range of products, easy website to use and order from. Speedy despatch so you get the items you need quickly, great quality items. Many years ago I worked for Social Services as part of an O... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was looking to buy a rollator for my elderly mother, but wasn't sure which one would be right for her. I phoned Ability Superstore and the customer care team were incredible. We spent 15 minutes goi... Ver más

Información sobre la empresa

  1. Proveedor de equipos de asistencia para la movilidad
  2. Proveedor de equipos para discapacitados
  3. Equipamiento y suministros hospitalarios

Escrito por la empresa

Founded in 2010, Ability Superstore offers one of the largest ranges of mobility aids and disability aids in the UK. Quick delivery and excellent customer service ensures that customers are kept updated on the status of their order. With free delivery on orders over £50 we are proud to be the number one online retailer of independent living aids in the UK.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

287 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Disabled Pensioner

As a disabled pensioner, I recently ordered a “Rucksack” from “Ability Superstore”, for my “Trionic Veloped Walking Aid”. However at the time I realised I had placed my order using the wrong payment method. So I immediately asked them to cancel that order, so that I could then reorder it using my correct payment method. This they quickly did for me with no hesitation whatsoever. As a result of this cancellation request, I was expecting my order to be delayed. How wrong I was, in fact my Rucksack arrived safe and sound, in the post the very next day. Well done “Ability Superstore”, what fantastic customer service.

13 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible service

Terrible service. Waited a week before contacting them about a product I ordered. Only after contacting them did they tell me that the product is out of stock in their warehouse despite them still selling a variety of other colours on their website for 4x the price. Zero offer of substitution. Not how to run a business.

4 de noviembre de 2025
Opinión espontánea
Logotipo de Ability Superstore

Respuesta de Ability Superstore

Thanks for your feedback. As you know, from our swapped emails, we were unable to locate these end of line items in our warehouse and, unfortunately we had no alternative but to provide a refund. These were end of line products at vastly reduced prices and so we were unable to offer a substitution for a different colour as you must have realised from the difference in price.

Valorada con 5 estrellas sobre 5

Products bought are of good quality

Products bought are of good quality. Prompt delivery. Although a white mug was one article I purchased it is good to see dining equipment comes in colours as white can be difficult for those with dementia and / or eye conditions. May I suggest an increased range for home aids for those with dementia? Your current ranges are aimed for community use.

22 de abril de 2025
Opinión espontánea
Logotipo de Ability Superstore

Respuesta de Ability Superstore

Hi. Thanks for your review and we will certainly review the range for those living with dementia. Kind regards Jane

Valorada con 5 estrellas sobre 5

Fantastic products and great value

Fantastic products - Bought the socks before for Mum- they are the best in the market and the best price- bought 12 pairs in ine colour and 6 in the other. Feel like I want to buy more incase we cant get them again! Highest quality! Prompt fast service.

29 de abril de 2025
Opinión espontánea
Logotipo de Ability Superstore

Respuesta de Ability Superstore

Thanks for your review. We still have lots of socks in stock! Best regards Jane

Valorada con 5 estrellas sobre 5

Great service

Great service. Contacted me as soon as an out of stock item was back in plus really helpfully redirected my package to the correct recipient when I’d put the wrong delivery address. The staff couldn’t have been more helpful.

23 de marzo de 2025
Opinión espontánea
Logotipo de Ability Superstore

Respuesta de Ability Superstore

Thanks for your lovely review! Kind regards Jane

Valorada con 5 estrellas sobre 5

Superb quality and service Ability Superstore

I ordered some sheepskin slippers.
The price was incredible.
I telephoned first to check the sizing.
Ability superstore were so helpful and went into the warehouse to check for me. I ended up ordering 2 pairs as they were such a great deal.
The product is flawless, best quality soft thick sheepskin. Well packaged. It arrived very quickly.
I highly recommend Ability Superstore. Thank you for your service.
With kind regards
Rebecca

12 de noviembre de 2024
Opinión espontánea
Logotipo de Ability Superstore

Respuesta de Ability Superstore

Thanks for your lovely review Rebecca. Kind regards Jane

Valorada con 5 estrellas sobre 5

I have ordered hand rail for the…

I have ordered hand rail for the bathroom. Quick delivery, no problems.

15 de noviembre de 2024
Opinión espontánea
Logotipo de Ability Superstore

Respuesta de Ability Superstore

Thanks for your feedback. Glad the order arrived quickly! Kind regards Jane

Valorada con 5 estrellas sobre 5

Ability Superstore

Love this website because of a lot of the gadgets that will make my life easier..I recently bought a wedge to enable me in bed when my COPD is bad and I find the prices a b lot cheaper than some ability stores so that’s a winner for me..

14 de noviembre de 2024
Opinión espontánea
Logotipo de Ability Superstore

Respuesta de Ability Superstore

Thanks for your review. Glad to hear that there are several items which can help you. Kind regards Jane

Valorada con 5 estrellas sobre 5

A brilliant and life-enhancing discovery

I ordered zimmer skis on the advice of a visitor to a care home in which we both have relatives. I had been speaking to him about the impediment caused to the walking of my relative, by the rubber ferrules at the back of her zimmer. He told me about your wonderful zimmer skis which we now have - and they are indeed wonderful. The zimmer glides smoothly and noiselessly over floors - and makes walking a much more pleasant
experience for a now much more confident user. We would certainly recommend the skis to all users of zimmers. A brilliant and life-enhancing discovery!

14 de noviembre de 2024
Opinión espontánea
Logotipo de Ability Superstore

Respuesta de Ability Superstore

Thanks for your review. The glide skis are, indeed, an excellant addition to a walking frame! Kind regards Jane

Valorada con 5 estrellas sobre 5

I ordered a walking stick for my…

I ordered a walking stick for my mother, it arrived quickly, was well packaged and best of all was very well priced, I would definitely recommend this retailer and will use again in the future.

28 de octubre de 2024
Opinión espontánea
Logotipo de Ability Superstore

Respuesta de Ability Superstore

Thanks for your review! Kind regards Jane

Valorada con 5 estrellas sobre 5

Wheelchair cosy

Ordered a cosy cover to use with my mother in laws wheelchair. Arrived promptly and of good quality. Took her out yesterday for the first time using it and she said it kept her nice and warm.
Never used this company before but would definitely use again.

4 de noviembre de 2024
Opinión espontánea
Logotipo de Ability Superstore

Respuesta de Ability Superstore

Thanks for your review! Glad to hear that the cosy kept your MIL nice and cosy! Regards Jane

Valorada con 5 estrellas sobre 5

Very happy

I'm very happy with the tray which I ordered for my elderly mother. It's very well made and a lot more attractive than others on the market. It arrived quickly too.

2 de noviembre de 2024
Opinión espontánea
Logotipo de Ability Superstore

Respuesta de Ability Superstore

Thanks for your review. Much appreciated! Kind regards Jane and the team x

Valorada con 5 estrellas sobre 5

Very pleased with my purchase of…

Very pleased with my purchase of mobility scooter cosy toes in a nice lilac colour fast postage good communication plus cheaper than anywhere else

1 de noviembre de 2024
Opinión espontánea
Logotipo de Ability Superstore

Respuesta de Ability Superstore

Thanks for your lovely review. Glad the cosy toes works well. Best regards Jane and the team x

Valorada con 5 estrellas sobre 5

What a find this company is

What a find this company is. I ordered a Carlett Shopping Rollator on a Thursday - it arrived on the Saturday. Just FANTASTIC. I am so pleased with my Carlett as I’m waiting for a knee replacement & have been struggling just using a walking stick. I can walk more up straight now. The seat is wonderful for when I need a rest. It has a hard plastic box with lid on the back & a holder for my stick if I want to take it. I am so very impressed with this company & it will be my go to for anything else I need. Kept informed of delivery all the way - THEY WERE ALSO CHEAPER THAN ANYONE ELSE. Thank you to all the staff, impressed does not cover it.

31 de octubre de 2024
Opinión espontánea
Logotipo de Ability Superstore

Respuesta de Ability Superstore

What a lovely review! Thanks for the great feedback. Kind regards Jane and the team x

Valorada con 5 estrellas sobre 5

Great Service

Good stock of items. Ordered from the website, easily found the item I needed and it arrived quickly and well packed.

4 de noviembre de 2024
Opinión espontánea
Logotipo de Ability Superstore

Respuesta de Ability Superstore

Thanks for your review! Kind regards Jane x

Valorada con 5 estrellas sobre 5

Cover for wheelchair cosy it’s…

Very happy with wheelchair cosy it’s lovely maybe a little extra stitch needed where it fits on to chair as after 2 days it came off maybe need to be longer for when it gets sat on it gets pulled down the bag is also very good and perfect for keeping his essentials in thank you Helen Rae

12 de octubre de 2024
Opinión espontánea
Logotipo de Ability Superstore

Respuesta de Ability Superstore

Thanks for your lovely review. Kind regards Jane x

Valorada con 5 estrellas sobre 5

Quick, good value and affordable

Very quick to acknowledge and then ship my order which arrived quickly and securely wrapped. The product is of good quality and worth the money, which was surprisingly better value than done much larger providers.
I will definitely use them again.

23 de octubre de 2024
Opinión espontánea
Logotipo de Ability Superstore

Respuesta de Ability Superstore

Thanks for your review. Much appreciated. Best regards Jane and the team x

Valorada con 5 estrellas sobre 5

Excellent service

After a hip replacement the hospital gave me a sock aid to help me put on my sock as I couldn’t bend my leg. The aid broke after a few months so I ordered another one from your firm. It is sturdier, and does the job very well.
It was delivered within 48 hours and was extremely well packaged. I would use your firm again.

25 de octubre de 2024
Opinión espontánea
Logotipo de Ability Superstore

Respuesta de Ability Superstore

Thanks for your review! Kind regards Jane x

Valorada con 5 estrellas sobre 5

Dry Professional Service and Products

Fantastic range of products, easy website to use and order from. Speedy despatch so you get the items you need quickly, great quality items. Many years ago I worked for Social Services as part of an Occupational Therapy team and had access to these type of items in my job, so pleased I could go online and buy the products I required for my father to be delivered quickly

25 de octubre de 2024
Opinión espontánea
Logotipo de Ability Superstore

Respuesta de Ability Superstore

Thanks for your review. Kind regards Jane x

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