Accell Group Opiniones 4

Raleigh Dover fiets gekocht in 2018 met vet gedrukt op de factuur: "10 jaar garantie op frame". In 2023 is mijn frame in het midden gebroken. Na lang aandringen heeft men dit gelast. Begin 2025 is het frame 5cm boven de lasnaad terug gebroken. Iedereen (fietsenhandelaar, invoerder, Accell) zwijgt en doet niets. Daar sta je dan met uw theoretisch recht op 10 jaar garantie!

Customer service diabolical , Really advise you not to buy any of there products , warranty is not worth the paper its written on
****BE WARNED - DO NOT PURCHASE ANYTHING FROM THIS COMPANY***********
Think the scores tell you all to need to know

I bought a bike from Accell, but there was a problem with it upon delivery. They said they would pick up the faulty bike and deliver a new one. However, their system is incredibly confusing and not customer-friendly at all.

When they came to collect the bike, they just rang the doorbell and left without providing any instructions. Later, I was told that I should have brought the bike down to the ground floor. Strangely enough, when they delivered the bike, they carried it up two floors — but when picking it up, I was somehow expected to know that I had to carry it down myself, without them ever mentioning it.

It’s been nearly 20 days, and I still haven’t received a working bike. Their customer service is unhelpful and lacks clear communication.

I strongly advise paying £50–£100 more to buy from a different company — at least you won’t have to deal with this level of frustration.

Vergeet niet dat dit het moederbedrijf van Babboe is. Ze verkopen waardeloze bakfietsen aan hun klanten, ontsloegen de medewerker die problemen meldde, incasseerden verzekeringspremies voor de fietsen die niet veilig te gebruiken zijn, en weigerden enige serieuze compensatie te betalen.