Access Self Storage - Portsmouth Opiniones 10

TrustScore: 4 sobre 5

3,8

Herbert Street 28-34, PO1 4QR Portsmouth, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The customer service was really good, everything was good. Really can't complain. Its not very often in UK a company does exactly what it says its going to do, but yeah... they charge you a fixed mont... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Staff very helpful and always say hello when passing to go to unit

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Friendly staff answer every question in detail happy to help and advise easy excess and cleanliness amazing

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Very helpful staff( Lindsey). Made it a very pleasant experience.

La empresa ha respondido


Información sobre la empresa

  1. Instalación de autoalmacenamiento
  2. Oficina corporativa
  3. Planta de almacenamiento

Escrito por la empresa

Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.


Información de contacto

  • Herbert Street 28-34, PO1 4QR, Portsmouth, England, Reino Unido

3,8

Muy bueno

TrustScore: 4 sobre 5

10 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 91% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 5 estrellas sobre 5

Great customer services

Staff very helpful and always say hello when passing to go to unit

9 de febrero de 2026
Logotipo de Access Self Storage - Portsmouth

Respuesta de Access Self Storage - Portsmouth

Hi!

Thank you for your kind feedback.
We are delighted to hear that you have experienced great customer service and that the team are always helpful and welcoming. Even a simple hello can make a difference, so it is lovely to know that stood out to you.
We appreciate you taking the time to share your experience.

Access Self Storage

Valorada con 1 estrellas sobre 5

Refund process is a joke

26 de octubre de 2025
Logotipo de Access Self Storage - Portsmouth

Respuesta de Access Self Storage - Portsmouth

Hi Nathan,

We’re really sorry to hear about your frustration with the refund process. This isn’t the experience we want for our customers. Our Accounts team handles all refunds within our standard processing timeframe, but we understand delays can be inconvenient. If this hasn't been resolved, please contact your store.

Access Self Storage

Valorada con 5 estrellas sobre 5

Good company

Good company, lovely staff and great space. Plenty of trolls and big lift

30 de agosto de 2025
Logotipo de Access Self Storage - Portsmouth

Respuesta de Access Self Storage - Portsmouth

Hi Cindy,
We’re glad to hear you’ve had such a positive experience with the team and facilities. It’s great to know the space, trolleys and lift made things convenient for you.
Access Self Storage

Valorada con 4 estrellas sobre 5

Very helpful staff( Lindsey)

Very helpful staff( Lindsey). Made it a very pleasant experience.

1 de junio de 2025
Logotipo de Access Self Storage - Portsmouth

Respuesta de Access Self Storage - Portsmouth

Hi Paul,
Thank you for the lovely feedback! We're so pleased to hear that Lindsey was so helpful and made your experience a pleasant one. We’ll be sure to pass on your kind words—she’ll be thrilled to know her support made a difference.
Access Self Sorage

Valorada con 5 estrellas sobre 5

Fantastic customer service very helpful staff

The customer service was really good, everything was good. Really can't complain. Its not very often in UK a company does exactly what it says its going to do, but yeah... they charge you a fixed monthly fee, rent you a storage unit of whatever size you need, let you come in and out to put things in and out of it as and when you need to, and then when you want to leave, that's no hassle either its all very simple and straightforward and reliable.

1 de enero de 2025
Logotipo de Access Self Storage - Portsmouth

Respuesta de Access Self Storage - Portsmouth

Hi Jason,

Thank you for such a thoughtful and honest review! We're really pleased to hear everything went exactly as it should and that the process was straightforward from start to finish. It’s great to know the service delivered exactly what you expected—reliable, simple, and hassle-free.

Access Self Storage

Valorada con 5 estrellas sobre 5

Helpful and pleasant staff

Helpful and pleasant staff. All arrangements excellent and fully explained, clean and well arranged facilities too.

22 de marzo de 2025
Logotipo de Access Self Storage - Portsmouth

Respuesta de Access Self Storage - Portsmouth

Hi Ian,

Thank you for the lovely feedback! We're so pleased to hear the team were helpful and pleasant, and that everything was clearly explained. Great to know the facilities met your expectations too!

Access Self Storage

Valorada con 5 estrellas sobre 5

Excellent customer service and very…

Excellent customer service and very helpful

8 de agosto de 2023
Logotipo de Access Self Storage - Portsmouth

Respuesta de Access Self Storage - Portsmouth

Hi Tomazs, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team

Valorada con 5 estrellas sobre 5

Excellent staff

Friendly staff answer every question in detail happy to help and advise easy excess and cleanliness amazing

7 de agosto de 2023
Logotipo de Access Self Storage - Portsmouth

Respuesta de Access Self Storage - Portsmouth

Dear Wendy, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team

Valorada con 5 estrellas sobre 5

Great Customer Service

Ease of booking and assistance from staff at the site.

17 de diciembre de 2022
Logotipo de Access Self Storage - Portsmouth

Respuesta de Access Self Storage - Portsmouth

Hi Craig, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. Should you need storage again in the future please get in touch. Customer Service Team

Valorada con 5 estrellas sobre 5

Good service

Good service, very helpful, friendly and very professional

13 de octubre de 2022
Logotipo de Access Self Storage - Portsmouth

Respuesta de Access Self Storage - Portsmouth

Thank you for your feedback, we are delighted that you have had such a positive experience with Access Self Storage and will pass on your comments to the Portsmouth team.

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