Accord Mortgages Opiniones 

995
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

It is unbelieveble what we was able to achieve for this young first time buyer. At first, we applied with other lender, as JBSP with her dad and monthly payment was so much higher for her because of h... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Not impressed and would not recommend. Have been with them for nearly 2 years and have just found out that a Special Payment Plan (confirmed in writing) set up for just a few months to pay back arrea... Ver más

Valorada con 5 estrellas sobre 5

Excellent service, fast turnaround from application to offer on an application with a large income stretch that wouldn't fit with any of the major High St lenders on their enhanced multiples, no reque... Ver más

Valorada con 5 estrellas sobre 5

Excellent experience with Accord. Their underwriters take a grown-up, pragmatic view of a case, and Sue Lowe in particular has been a pleasure to deal with. She combines sound judgement with a friendl... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Prestamista hipotecario
  2. Institución financiera

Escrito por la empresa

Accord Mortgages is a dedicated intermediary-only lender and part of Yorkshire Building Society. We exist to help brokers look after what matters most - your clients, with both residential and buy to let mortgage solutions. At Accord you can expect a common-sense approach in everything we do, with every case for every broker. Our common-sense flexible underwriting is there to help with complex cases. We also provide direct access to underwriters with a dedicated underwriter managing your case from start to finish. Our knowledgeable and experienced sales team are available by phone and webchat to support you and we have a host of online tools to help you find the information you need quickly and easily.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

995 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(995)

181 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

As a mortgage broker i had a very…

As a mortgage broker i had a very tricky case. Underwriter Sam McNamara went above and beyond and opened a direct line of enquiry with me via email and phone. If she didn't do this, the case would have been a disaster. In a world where underwriters put up a wall between brokers and customers, Accord have got it right, and Sam is a true credit to how underwriting and broking should be as a joint effort to get the best result for the customer. Our customer is extremely happy and i've made it clear to them that having Sam on our side was the best way we were able to achieve their offer. Thank you!

27 de febrero de 2026
Opinión espontánea
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Respuesta de Accord Mortgages

We're happy to hear that our team member's efforts made such a positive impact on your tricky case. We appreciate your highlighting their dedication to collaboration and achieving the best outcome for your customer. Thank you for your valuable feedback, I have shared your kind words with Sam.

Valorada con 5 estrellas sobre 5

Very impressed

Underwriter understood a very complex situation for a self-employed customer. Very impressed

24 de febrero de 2026
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Respuesta de Accord Mortgages

We're happy to hear that our underwriter was able to navigate the complexities of your situation. Thank you for your positive feedback and kind words.

Valorada con 5 estrellas sobre 5

Efficient mortgage service

Efficient, speedy and informative service.

24 de febrero de 2026
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Respuesta de Accord Mortgages

We are happy to hear that you found our service efficient and informative. Thank you for your positive feedback!

Valorada con 5 estrellas sobre 5

Accord underwriting team a great and…

Accord underwriting team a great and very responsive and open to discuss difficult cases

17 de febrero de 2026
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Respuesta de Accord Mortgages

We appreciate you sharing your positive experience with our underwriting team. We're happy to hear that they are responsive and helpful!

Valorada con 5 estrellas sobre 5

Good all round lender

Quick and very responsive.

17 de febrero de 2026
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Thank you for taking the time to leave a review. We appreciate your comments.

Valorada con 5 estrellas sobre 5

Excellent Service, Flexible System!

Our firm has used Accord on occasion in the past but mainly for high value loans on residential purchases for clients who have diverse incomes or were business owners. This was our first time submitting a case where the client had some recent history of missed payments (within the last 12 months). Accord were very receptive to this case where a number of other lenders weren't (pretty much ALL lenders). They could look at the client's credit file and deem it was purely circumstantial. From Decision in principle to Offer the case took 2 weeks and the client had their mortgage complete within the same month of submission. I could not be happier with the service and the outcome. Our client said it was life-changing and Accord helped that happen!

17 de febrero de 2026
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Respuesta de Accord Mortgages

We appreciate you sharing your experience. We're happy to hear that we could assist your client with their mortgage needs, especially given their circumstances. It's great to know our team's responsiveness and efficiency made such a positive impact, resulting in a life-changing outcome. Thank you for your trust and feedback!

Valorada con 4 estrellas sobre 5

The only drawback was the mortgage case…

The only drawback was the mortgage case was a port and top up case and it was done manually and paper based.

10 de febrero de 2026
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Respuesta de Accord Mortgages

We appreciate your feedback. We acknowledge the manual, paper-based process for your port and top-up mortgage case isn't ideal and are looking to improve this process. Thank you for taking the time to leave a review.

Valorada con 5 estrellas sobre 5

Common Sense Underwriting

Flexible criteria, common sense underwriting, really helpful staff and BDM

10 de febrero de 2026
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We're happy to hear that our flexible criteria, underwriting, and helpful staff met your needs. Thank you for your positive feedback!

Valorada con 5 estrellas sobre 5

Common sense underwriting

Common sense underwriting which is not too common with other lenders!!

10 de febrero de 2026
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Respuesta de Accord Mortgages

We're happy to hear that our common-sense underwriting stood out! Thank you for sharing your positive experience with our services.

Valorada con 5 estrellas sobre 5

Easy and professional

easy and professional

10 de febrero de 2026
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Respuesta de Accord Mortgages

Thank you for taking the time to leave us a review. We are please you found us easy and professional to work with.

Valorada con 5 estrellas sobre 5

Fantastic service from start to finish

Fantastic service from start to finish. The whole process was explained clearly, communication was excellent, and everything was handled quickly and professionally. Made what can be a stressful experience feel smooth and straightforward. Highly recommend!
Also a big mention to my mortgage adviser Ryan he was class

1 de noviembre de 2025
Opinión espontánea
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Respuesta de Accord Mortgages

We're happy to hear that you found our service fantastic from beginning to end. We aim to provide clear communication and a smooth, professional experience. We appreciate your recommendation and are glad the adviser was class.

Valorada con 5 estrellas sobre 5

Financial Adviser comments

Great service, Whenever i need something Accord was there for me to help.

3 de febrero de 2026
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Respuesta de Accord Mortgages

We're glad you found our service helpful and that we were there to support you. Thank you for your positive feedback; we appreciate it!

Valorada con 5 estrellas sobre 5

I am impressed with how friendly and helpful their staff are.

When my broker suggested Accord, I was initially concerned, but I am now very happy. I have had to call them several times due to my personal circumstances, and every time they have been extremely friendly and helpful.

6 de febrero de 2026
Opinión espontánea
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Respuesta de Accord Mortgages

We appreciate you sharing your experience! We're happy to hear that our team has been helpful and supportive during your calls, especially given your circumstances. Thank you for your positive feedback.

Valorada con 5 estrellas sobre 5

Great service from Accord when other…

Great service from Accord when other high street lender declined the case.

3 de febrero de 2026
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Respuesta de Accord Mortgages

We're happy to hear that we could assist you when other lenders declined your case. Thank you for your positive feedback and kind words.

Valorada con 5 estrellas sobre 5

Smooth process that even when an issue…

Smooth process that even when an issue cropped up was dealt with efficiently

3 de febrero de 2026
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Respuesta de Accord Mortgages

We're happy to hear that the process was smooth and issues were dealt with efficiently. Thank you for your positive feedback!

Valorada con 5 estrellas sobre 5

Can speak to the underwriting team and…

Can speak to the underwriting team and they just get my clients

3 de febrero de 2026
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Respuesta de Accord Mortgages

We're glad our underwriting team understands your clients' needs. Thank you for your positive feedback; it means a lot to us!

Valorada con 5 estrellas sobre 5

Great lender with a very useful range…

Great lender with a very useful range of products

27 de enero de 2026
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Respuesta de Accord Mortgages

We're glad you found our products useful and appreciate your positive feedback. Thank you for sharing your experience with us.

Valorada con 5 estrellas sobre 5

Excellent Service

A very reliable lender, good communication, sensible underwriters, assisted by a fantastic BDM who does everything possible to help, always returns calls and goes the extra mile.

27 de enero de 2026
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Respuesta de Accord Mortgages

We're happy to hear that you had a reliable lending experience! It's great to know our communication and underwriters were sensible, and our BDM went the extra mile. Thanks for your feedback.

Valorada con 5 estrellas sobre 5

Thank you very much for making our dream come true.

We would like to thank Accord Mortgages for their excellent service.
Despite the Christmas holiday period, the mortgage process was completed very efficiently, and we received our mortgage offer in less than three weeks.
The whole experience was smooth and professional. We highly recommend Accord Mortgages to anyone looking for reliable and fast mortgage support.

12 de enero de 2026
Opinión espontánea
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Respuesta de Accord Mortgages

We're happy to hear that your mortgage process was completed efficiently, even during the Christmas holiday period. We appreciate your kind words and are glad you had a smooth, professional experience. Thank you for recommending our services!

Valorada con 5 estrellas sobre 5

Good consistent service

I have found Accord to be very good to deal with, as I have been able to talk to the decision makers with a complex case. Where there were hurdles they asked the question to help overcome the challenges rather than putting obstacles in the way.
I have found this to be the same every time I have dealt with them.

9 de septiembre de 2025
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Respuesta de Accord Mortgages

We appreciate your positive feedback and are so glad you've consistently had such a great experience. It's wonderful to know that our team's approach to resolving complex issues has been helpful to you.

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