I strongly advise avoiding them!
I had an absolutely dreadful experience as my property management agent. They charged the standard monthly service fee, but on top of that, they repeatedly deducted unauthorized fees from the rent without my consent—random charges popping up monthly, quarterly, and annually. They also proactively withheld inspection and repair fees from the rent without any approval from me as the landlord.
To make matters worse, they misled me about the contract term and dragged their feet on handover dates when the tenancy ended. After the contract expired, they conducted a so-called inventory check and charged me £150 for an “Inventory Report,” but shockingly, they didn’t even bother to verify the water, electricity, or gas meter readings. They deliberately hid the fact that the tenant owed outstanding utility bills and refused to deduct these from the deposit on my behalf.
On top of all that, multiple items in the property were damaged, yet they did nothing to pursue deductions from the tenant’s deposit. This left me out of pocket and frustrated.