Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Bought a clothes airer through Argos, good product but the legs broke after 6 months. Addis promptly honoured the 3year warranty when contacted, and posted an upgraded replacement within days.

Valorada con 5 estrellas sobre 5

Easy ordering process, delivery within couple of days. Addis had the type + size bins I wanted - 2 x 25L rolltop bins in cream, one for waste, one for recycling and finding them much more convenient... Ver más

Valorada con 1 estrellas sobre 5

Cheap Chinese tat that basically every other company does better. Make sure you keep your receipt to claim on your guarantee because in your two year guarantee for a spray mop you'll probably need at... Ver más

Valorada con 4 estrellas sobre 5

Swift and easy ordering service with good communication. The plastic 2litre jugs are ok, however they are unstable to handle when used to make porridge or a hot sauce. I don’t know if it’s just the he... Ver más

Información sobre la empresa

  1. Tienda de artículos para el hogar
  2. también en la categoría
  3. Comercio
  4. Tienda de encimeras

Escrito por la empresa

At Addis we believe that housework should be less a chore and more 'matter-of-fact'. We want to make life easier which leaves time for the things that matter.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

318 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 33% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,8

Todas las opiniones

(318)

34 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Folding Stepstool

Folding Stepstool - SKU: 516931

I have owned this stool for about 18 months and to date, it has worked as expected.
However, today it collapsed under me and has completely broken. I was fortunate to receive no injuries.
This is unacceptable as the stool is supposed to take the weight of a normal human. I weigh 85 kilogrammes.
FWIW, I believe that the design of this stool with its multiple hinges and plastic construction, is too complicated to be safe.

1 de marzo de 2025
Opinión espontánea
Logotipo de ADDIS Home

Respuesta de ADDIS Home

Good Afternoon,

Thank you for your email.

I sincerely apologise for the issue you have experienced with your stool.

Please can you respond to my information request or alternatively email us at info@addis.co.uk to enable us to take a look into this issue further.

Kind regards,
Addis

Valorada con 5 estrellas sobre 5

Easy to use website

Easy to use website. The goods came on time at a reasonable price so i would use the company again for spares as opposed to other sites

16 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Customer Service

Bought two clothes airers some time ago, one unfortunately developed a bit of a problem. I contacted customer services (Laura) who couldn't have been more pleasant in manner and helpful. She kept in contact throughout right up to and including the offer of a without quibble replacement which was delivered within 24 hours.

In times when it’s all too often the case to complain, it's a pleasure to compliment on a fantastic customer service - thanks to Laura and all concerned at Addis.

20 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Dire quality goods

Dire quality goods, dishmop still with tags on immediately broke before any use, decided to test 2 year guarantee, not worth a carrot

31 de enero de 2025
Opinión espontánea
Logotipo de ADDIS Home

Respuesta de ADDIS Home

Hi,

Thank you for taking the time to share your feedback. I'm sorry to hear that on this occasion you have had a negative experience with one of our products.

If this has only just been purchased then please do return to the store for a refund/replacement, however if it is beyond this period then please email photos and receipt to info@addis.co.uk so that we can look into this and better assist.

Kind Regards,
Addis

Valorada con 5 estrellas sobre 5

Outstanding Customer Service!

Outstanding Customer Service!
I would like to expressmy sincere thanks for the excellent customer service received from Addis housewares limited.
My email to was promptly replied and the problem was quickly and competently resolved.
Isbelle who delt with my query was friendly and helpful and took time to answer all my questions in dertail. Thank you Addis very much.

21 de enero de 2025
Opinión espontánea
Logotipo de ADDIS Home

Respuesta de ADDIS Home

Hi Mike,

Thanks for your positive feedback! We are so happy to hear the experience you have had with our team!

Kind regards,
Addis

Valorada con 1 estrellas sobre 5

Do not waste your time or money on an Addis mop

I bought an Addis mop and regret it. It just shed cotton bits all over the floor and I had to hoover everywhere again and again as the tiny bits where horrendous to pick up. Complained to Addis and they were not in the least helpful. Even though I gave them proof of purchase and photography evidence. If I could I would give then no stars. Tough luck by buying an Addis product you wasted hours of time redoing the work and going back and forth to the shop. Addis don't care. DO NOT BUY THEIR PRODUCTS

5 de enero de 2025
Opinión espontánea
Logotipo de ADDIS Home

Respuesta de ADDIS Home

Dear Clare,

Thank you for sharing your experience when contacting our team. I'm sorry to hear of the issue that you have experienced with our cotton mop.

From checking our emails, I can see that you were recommended to return to the retailer it was purchased from as you were within a month of your purchase date. This was to allow them to provide you with either a refund or a replacement.

Apologies for any inconvenience this may cause.

Kind Regards,
Addis

Valorada con 1 estrellas sobre 5

Poor quality product…

I purchased an Addis spray mop which despite following all instructions started leaking after only 6 months. I purchased a second assuming I had just been unlucky with the first one and exactly the same thing happened. I contacted Addis customer service which wasn’t easy initially but when I did speak with them they requested a photo of the inside of the bottle lid which I provided. I then contacted them the following day as I obviously need a mop and was told it could take 5 days to respond as they only have two customer service advisors. I then checked the reviews of the mop ( should have done this before buying) and they are not good, very similar issues, poor quality and poor customer service. I’ve just ordered a different brand of spray mop as to have two with the exact same problem is more than coincidence!

In response to the reply from Addis, I understand that proof of purchase is required and with the first mop I returned it to the retailer who exchanged it and whilst I cannot find the second receipt, one would hope that the issue with the mop leaking was a one off but clearly that isn’t the case. I have now bought a different brand of mop and the purpose of my review was to alert potential customers to this fault that clearly wasn’t a one off so that if they do still purchase the Addis brand they make sure they keep the receipt.

29 de noviembre de 2024
Opinión espontánea
Logotipo de ADDIS Home

Respuesta de ADDIS Home

Dear Tracy,

Thank you for sharing your experience with our Spray Mop. I understand your frustration after encountering issues with two separate mops.

We take all customer feedback seriously and appreciate you taking the time to reach out. While up to 5 working days is our standard for a response via email, we do tend to respond much faster. I can see that your email was responded to the day after your initial email. We are committed to addressing all concerns thoroughly and may need to allow extra time to look into certain queries.

As stated on the packaging of our items, the guarantee requires proof of purchase to be validated, at which point we will always honour the guarantee. Like most retailers and manufacturers, without proof of purchase we are unable to validate your guarantee. As you did not have your receipt for the mop, we were not able to validate the guarantee and unfortunately could not assist you further.

Kind Regards,
Addis

Valorada con 5 estrellas sobre 5

Excellent customer service 5*

We purchased an airer from a local Dunelm store, it had a missing foot. A quick email and a replacement foot was in the post and promptly arrived. Excellent service and thank you.

14 de noviembre de 2024
Opinión espontánea
Logotipo de ADDIS Home

Respuesta de ADDIS Home

Hi Keith,

Thank you for taking the time to leave us this feedback. We appreciate your positive comments and are glad that you have had a good experience.

Kind Regards,
Addis

Valorada con 1 estrellas sobre 5

We purchased a Winged Addis Heated…

We purchased a Winged Addis Heated Clothes dryer from Lidl in October 2024. Sadly it was really fragile and flimsy and sadly the little screws attaching to one of the wings loosened and broke. The Airer was so poorly built. We certainly wouldn't recommend the airer

11 de octubre de 2024
Opinión espontánea
Logotipo de ADDIS Home

Respuesta de ADDIS Home

Hi Ed,

I'm sorry to hear of the issue that you have experienced with this heated airer. This is certainly not how we expect our products to perform.

Please could you send us an email to info@addis.co.uk with photos of the issue so that we can look into this.

Kind Regards,
Addis

Updated 05/12/24: Thank you for contacting us so that we could resolve this issue for you. We're glad we could come to a satisfactory resolution and hope that this has gone some way to restoring your faith in Addis.

Kind Regards,
Addis

Valorada con 5 estrellas sobre 5

Addis shirt master ironing board

This review is about the product. The purchase was from Argos.
This is the perfect size for ironing King size duvet covers. The length and width are the largest ironing surface I could find. 125x41cms.
The shape makes ironing shirts much quicker.
It's light, stable and easy to open
I use a steam generator sited on a work surface.
I think it's great, as ironing boards go!

8 de octubre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

slow despatch

I ordered directly from ADDIS for good value and customer service. However, it was over a week before my order arrived.

10 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Simple, inexpensive and effective

I ordered this drip tray to protect the worktop in a new kitchen. It is both simpler and more inexpensive than a lot of other products on the market. It is much easier to clean, and it works well. I find Addis products reliable and straightforward.

6 de septiembre de 2024
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más