Bit of a shambles
Bit of a shambles, to be honest. I placed an order weeks ago and didn’t get a confirmation email, any updates, or replies to my emails for ages. Turns out they were closed for the Christmas - New Year and a week following new year! (Wow) I didn’t go through their homepage (where they’ve got the closure dates stated) Without an order confirmation or any automated responses, it felt like my order had just disappeared into the void.
When I finally heard back, the tone was unnecessarily sharp—like I was in the wrong for not being psychic about their closure. Look, I get that people need a break over Christmas, (some longer than others apparently) but a little professionalism and basic communication wouldn’t go amiss. If you’re going to get touchy when people follow up, maybe rethink how you handle customer service. I never got the order, when they finally got back to work they refunded me. Probably because I said I’d get a refund from the bank - but that was because my order confirmation was missing, and you couldn’t get a hold of them!! Wouldn’t bother using them again.
