Advance Vauxhall Opiniones 

Unfortunately, I am still yet to hear from the Group Sales Manager Marcin. This is now becoming unacceptable, over the last month since my initial review, I still have not received any response or communication to my ongoing investigation. It seems that Vauxhall reply to reviews on trust pilot much more efficiently than they do in house.
I would be beyond grateful if someone from ANY department could get into contact with me regarding the ingoing investigation as soon as possible.
My car registration is HG67 YXY.

The corporate deflection between Vauxhall Motors UK and their dealer network is staggering. After Advance Vauxhall Slough held the car hostage due to a database catalogue error, I was left stranded for 19 days, the dealership publicly apologised to me in writing, admitting to a total 'lack of communication,' 'significant inconvenience,' and 'conflicting information.'

Yet, when I escalated the consequent transport bills to Vauxhall's Head Office, the Executive Support Manager wrote back to state that Vauxhall is 'unable to accept liability' for my £655.46 losses (insurance transfers, road tax, and a cheap bicycle sourced to mitigate costs), dismissing these direct financial costs as mere 'personal arrangements' and 'consequential losses.'

The dealership openly admits their service was substandard, but Head Office refuses to pay for the financial inconvenience that their service deficiencies created. This file is now formally escalated under Financial Ombudsman Case Reference: PNX-6108597-R5M6, and I will be filing a formal claim in the Small Claims Court. It is important to be aware of the risks involved when buying a vehicle from this brand.

Such a great car sales Vauxhalls would 100% use them again.

Even though the company has admitted to a substandard service, telling me that "the communication you have received has not given you the reassurance or the clarity you should reasonably expect" and providing me with a written apology admitting to a "lack of communication," "significant inconvenience," and "conflicting information", they still tell me that as long as a vehicle is outside of warranty, "any costs would be the responsibility of the customer".

I handed my faulty car back to Advance Vauxhall on 10th March, and my rejection was accepted. Yet it took until today—nearly 5 full months later—to finally get my money returned.
During this process, I discovered the dealership provided a falsified Pre-Delivery Inspection (PDI) safety checklist, which I have reported to Trading Standards.
Because Advance Vauxhall refused to cooperate, Stellantis Financial Services eventually got involved. Even then, the dealership still tried to pressure me into signing extra legal documents to surrender my consumer rights. In the end, the Financial Ombudsman Service had to step in and instruct Stellantis directly to deal with me, ignore Vauxhall, and issue my full refund immediately.
To make matters worse, having this finance agreement sitting unresolved on my credit file for months blocked me from getting another vehicle. Thankfully, the car was part-financed through Stellantis—if I had paid cash directly to Advance Vauxhall, I doubt I would have ever seen my money again.
Know your rights before buying here. If you run into issues, expect a massive fight to get what you are legally owed.

I had a great experience with Advance Motors Romford Vauxhall. Joshua provided excellent service from the moment I started looking for a car through to completing the purchase. He made the whole part-exchange process seamless and kept everything straightforward and stress-free.

Joshua was friendly, knowledgeable, and happy to answer all my questions, making sure I felt confident throughout the process. I'm really pleased with my new car and would highly recommend both Joshua and Advance Motors Romford Vauxhall to anyone looking for excellent customer service.

1-Star: Bait-and-switch pricing and shocking incompetence

If you value your time and your car's warranty, avoid Advance Motors Vauxhall.

I arrived for my Mokka-e’s scheduled second-year service with a written email confirmation quoting £176. Carly, on the service desk initially told me I wasn't on the system. When I pushed back and produced my email evidence, they suddenly discovered that my appointment had been deleted internally without any notification.

Their attempt to rectify their own mistake was to offer to "squeeze me in", but with a new, magically inflated price of £238. To make matters worse, they confirmed this higher price still excluded the mandatory brake fluid change—an item strictly required by Vauxhall’s own two-year service schedule to protect the vehicle and satisfy lease conditions.

Instead of honouring their quoted price or apologising for deleting my booking, they simply slid the paperwork across the desk and expected me to sign off on the bait-and-switch. I refused and walked right out.

An absolute masterclass in sharp practice and poor customer service. EV and lease drivers in the South Bucks area should take their business to a dealership that actually understands Vauxhall's maintenance schedules and honours its own quotes.

Avoid these cowboys at all costs. They knowingly sell dodgy cars.

Purchased my 2019 Vauxhall Insignia from the Slough branch 23rd January this year for the price of £11,990. Engine management light, adblue fault warning & a mileage countdown appeared on the journey home.
Car went back to them twice for them to fix it, which they appeared to eventually, leaving me car less for weeks on end (no courtesy car or offer of a hire car). Asked repeatedly for the works history on the car, that request was always ignored, along with most other emails & calls to them in fairness so not surprised. Car arrived back filthy, no fuel in it & damage to both passenger doors. I raised this & was completely ignored.
Rear indicator stopped working. When we went to change the bulb, someone had spliced the cable & wrapped the wire round the bulb to make it work. I emailed them regarding this, that was also ignored....
Fast forward to 24th June & engine management light appears again! Diagnostics said it was the dpf. Called 3 times & emailed just to get someone to call back, Jordan, who was going to investigate & we haven't heard from anyone since.
I have since obtained the history on the car via a third party & it has had emission system faults since Feb 2020. The history shows NOx sensor failures 4 times, Adblue system failure 3 times & it has had a new dpf twice in the last year! I must add that the majority of these failures were repaired by the Advance group & they first had the car in their workshop in Feb 2025, so they knew well enough the faults of the car & happily sold it to me without telling me. Even better than that, they had the car in their workshop for a rear indicator failure the day I purchased it, meaning they were either responsible for doing the bodge repair or discovered it & failed to tell me!! I have now said I want a full refund, as the car is undriveable & sat parked up. This email went to 5 of their email addresses 2 weeks ago & so far all have been ignored.

JUST AVOID THEM AT ALL COSTS OR IT WILL COST YOU!!
Do not do what I did, see a few dodgy reviews & ignore them. I can believe every one of them after this experience.
I have reported this to the motoring ombudsman as quite honestly, they need shutting down. They are a disgrace to the motor trade.

# Never buy a Vauxhall again!

Our Mokka X is now at the Romford service centre for the 3rd time in less than 3 years for the same coolant related issues. Having already spent a few thousand pounds, we are now being quoted over £4K as the head gasket has blown.
They claim that none of the previous work is covered by the warranty and they did not offer up access to their complaints policy or disclose that they are members of the Motor Ombudsman scheme. Instead they rereferred me to Vauxhall customer care who sent me straight back to the Romford branch.
I highly recommend that you locate another Vauxhall repair centre as you cannot trust these people with your car! I am convinced that on both previous visits, the car was given a 'sticky plaster' when they knew full well the problem was going to come back even worse. If we had replaced the relevant parts on the first occasion, it would have saved thousands.

Faulty car with multiple major issues sold to me last year. Since then the car has been in for repairs constantly with one incidence of them having the car for over 4 months to ‘repair’. Awful customer service and you have to chase them constantly and through multiple pathways just to get an update or response. The Warranty they sell through SpotiCar is awful too with parts order and quotes often declined which leads to the repairs taking forever. They will find any loop hole to charge you or exclude something from the warranty also. Having bought the car for over £10000 last year I should not have to fork out more money just to have a usable car. No courtesy cars are ever available which leaves you weeks on end without transportation but they seem to not care at all. They have caused me untold stress and financial worry over the last year and I have had to contact the Motor Ombudsman for legal support now. Do not buy from this dealership and avoids any service or repair work here like the plague. Absolutely awful.

I have had my Leapmotor B10 for 4 weeks and because I have enjoyed it so much, I have forgotten to write this review 🤣. Thank you Ahmed Fazli from Advance Motors Watford for all your help from the start of my order until the day I picked Gilbert Grape up, I would highly recommend him for his service and experience.

Very very disappointed with Advance Vauxhall Hemel Hempstead today. I have paid over £400 and my car has exactly the same problem as before, I feel like I have been seriously ripped off.
I took my Zafira there because of a rattling / knocking noise. To be fair, two local garages had taken a look and failed to find the issue, however they did not charge me much or carry out unnecessary work, unlike Advance.
Halfords charged nothing to take a look, and a local St Albans garage charged £90.
Advance told me they would charge £174 just to do the investigative work. This seemed very steep anyway, but I had decided that these guys must be the absolute experts because they are a Vauxhall main dealership and are bound to have looked at hundreds of Zafiras.
A few hours after dropping off the car I was called and told that they had found some movement in the brake calipers, but that my £174 was only for the first hour of investigation. I would need to pay another £174 for them to remove the calipers and look further. At this point I should have cut my losses and realised that they were not the experts I thought they were. However, they were very persuasive and convinced me that the problem would be found if I agreed to part with this extra money, so I reluctantly agreed.
I was then told later that the investigation had found that the brake pads were worn 'at an angle', causing movement, and the noise I was hearing. Again, I should have cut my losses at this point and taken my car away to get a second opinion about this as it seemed like an incredibly unlikely explanation for the noise I hear. But again, they were very convincing, and they are the main dealer experts so I was persuaded that this was highly likely to be the cause, so I agreed to pay £121 for this work to be carried out.
Surprise, surprise, when I went to collect the car I was told that the noise was still there and it might actually be suspension related, something inside a sealed unit rattling, which they can't open up to look inside.
I feel as though the charges for the investigation are basically a license to print money. How can it be right that I still have to pay the full price despite them coming to the wrong conclusion about the brakes and then charging me for that unnecessary work?
How can so-called experts charge such a premium hourly rate to carry out investigations, and then fail to find the actual problem?
As I was so unhappy with the outcome, I requested a discount and was given a measly 10%. But I have basically paid over £400 for nothing today, despite having to arrange my entire working day around this visit to Hemel. Advance couldn't even provide a lift to the station after drop off.
I have no idea how good a job Advance do with the other aspects of their business - sales / servicing etc. They might be great. But when it comes to investigating an unknown problem, I would definitely not recommend and will be sticking to Halfords.

We recently purchased a Vauxhall Crossland X from the Romford dealership and had a excellent experience from start to finish.

A special thank you to Joshua Sumner, who looked after us throughout the process. This is the second car we have bought from Joshua, and once again he provided outstanding service. He listened carefully to what we wanted, communicated clearly at every stage, and made the whole experience straightforward and stress-free.

The handover was quick and efficient. Joshua's friendly, professional approach and excellent knowledge made buying our new car a pleasure.

We are delighted with our Crossland X and would highly recommend Joshua and the team at the Romford dealership to anyone looking for a new car.
Thank you again for another fantastic experience!

Avoid Maidenhead branch like the plague, took car in for service. Got it back in a right state, complaints go unanswered from site manager and head office.
And forget about contacting them call center is I believe not in UK. Will never use this company again

Very helpful and not pushy to buy. Talked through all details and gave me plenty of time to think without being pressured. Would highly recommend vauxhall london road Romford if your looking for a friendly service and a lovely motor

This is what Vauxhall replied to my last Review in April, we are now approaching JUNE and I have received no resolution, update or even acknowledgement from this special email..

Dear Mary
Thank you for taking the time to share your experience. We’re very sorry to read about the issues you’ve encountered and understand how frustrating and concerning this situation must be, especially given the time that has passed and the nature of the recent letter you’ve received.

This is certainly not the level of service we aim to provide, and we take your concerns seriously. The letter you’ve received may relate to a manufacturer recall, and we want to ensure everything is addressed properly and as quickly as possible, if it hasn’t been resolved already.

Please could you email us directly at ***********email******** with your details so we can investigate this further as a priority and work towards a resolution for you.

We sincerely apologise again for the inconvenience caused and appreciate the opportunity to put things right.

————
UPDATE: Still unresolved months later.
The vehicle is now sitting undriven at my in-laws’ house because I no longer feel safe using it due to unresolved faults and a recall notice. Despite being told collection would be arranged, nobody has collected the car and nobody seems willing to take ownership of the situation.
Calls are ignored from Advance management, promised callbacks never happen, voicemail boxes are full, and managers are constantly “unavailable”. The 8-week FCA complaint period is now almost over and I am preparing to escalate this to the Financial Ombudsman.
This has been an appalling experience from Vauxhall and Advance Vauxhall Slough for what was supposed to be a brand new £24,000 car.

Shaq was amazing in supporting me to find the right car. He was really understanding of what I needed and very patient with my anxious self. He was so professional and took time to explain everything to me and answer any questions. Very happy with my purchase and very grateful for such a positive shopping experience! Thank you so much

I bought my Leapmoter B10 from Josh.

Didn’t try to oversell us. Wasn’t pushy. Kept us informed.

Car’s great.

Very good sales specialist (Josh) and very good car.

We visited the dealer on Saturday morning with the idea of looking at a Leapmotor B10. Bradley Norris welcomed us and quickly made us feel at ease. He was knowledgeable and gave us all the answers we needed. After a 40-minute test drive, we were sold and quickly proceeded to order the car. Brad was fundamental in helping us make the decision, and we would give him 6 stars if that were possible. Thank you, Brad.