Alan Gregory Music & Musical Instruments Opiniones 

65
•
TrustScore: 1.5 sobre 5

1,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Stay AWAY from the company. Order placed at the beginning of Nov and 4 months later the items have not been received. They haven't replied to any of the many emails and never answer the phone number... Ver más

Valorada con 5 estrellas sobre 5

Had a Hiscox Euphonium case recommended to me but these are incredibly difficult to get. My case had fallen apart and I was travelling to a contest in under a week. From my initial contact, James from... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Avoid it at all cost. Should have read these reviews before going there. So...ordered an item, payed for it, no mail ou whatsoever explaining when will I receive the package, opened a claim in... Ver más

Valorada con 1 estrellas sobre 5

Ordered a Yamaha violin for my daughter's birthday. Violin didn't turn up, so contacted shop who told me that violin would take 30+ days to arrive. Asked for refund, but they didn't refund payment, so... Ver más

Información sobre la empresa

  1. Tienda de música

Información proporcionada por diversas fuentes externas

A Multi-Specialist Music Shop providing a wide range of Brass, Strings, Woodwind, Guitars, Accessories and Sheet Music.


Información de contacto

1,6

Muy malo

TrustScore: 1.5 sobre 5

65 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,6

Todas las opiniones

(65)

0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Disgusting company

Disgusting company, shop elsewhere. We purchased a flute case online on 10/12 and it never arrived. No correspondence from them so we had to call them on 21/12 to be told the flute bag wasn’t in stock and they were just waiting to see if it came back in stock. No apology, nothing. They only thing they could offer was a refund. As this was part of a Christmas gift this left a lot of running around to get an alternative on time. It’s 27/12 and still no refund, have had to escalate through PayPal.

27 de diciembre de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good service

Order made online and emailed confirmation received very quickly. Further emails received re dispatch and expected time of delivery. Item arrived quickly, safely and in excellent order. Recommended.

22 de noviembre de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid this shop

Ordered a Yamaha violin for my daughter's birthday. Violin didn't turn up, so contacted shop who told me that violin would take 30+ days to arrive. Asked for refund, but they didn't refund payment, so had to use Paypal payment dispute service to get a refund. No communications from shop or an apology. I guess they have cash flow problems. Avoid.

30 de septiembre de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

Brought Stentor case but it is fake

Brought Stentor case but it is fake. The real Stentor cases have a metal logo on the case and also the inside protective cover has the Stentor logo on it.

Update: Used for 6 months and stuff has fallen off and also started to fray. Quality is poor.

21 de agosto de 2017
Opinión espontánea
Logotipo de Alan Gregory Music & Musical Instruments

Respuesta de Alan Gregory Music & Musical Instruments

Hi Michael, thank you for your feedback here.

We must assure you that all Stentor cases are ordered in directly from Stentor themselves so we wouldn't expect any issues like this.

Please note we have found that not all cases that come in from Stentor have their logo, I have just checked a few Violin cases and found no logos on them.

Feel free to contact us again if you have any further questions.

Valorada con 5 estrellas sobre 5

Fast reliable service

Fast reliable service. Always seem to have the item I want in stock so I get it really quickly. The first place I look for musical things I need as the price is always very competitive. I would recommend them to anyone.

19 de julio de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very helpful

Very helpful man on the phone provided good advice regarding a cello case, it was dispatched and delivered exactly when promised.
Highly recommended!

28 de junio de 2017
Opinión espontánea
Valorada con 3 estrellas sobre 5

Ordered 'in stock' book

Ordered 'in stock' book on Friday, despatch seems to have been on following Monday. £3.50 p&p I hoped would mean a same day turnaround. Book arrived on day needed but not before causing some anxiety to pupil.

28 de junio de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Needed inexpensive, lightweight violin case. Good price. Item as described. Prompt delivery at appointed time. Excellent service.

28 de junio de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best price fast delivery friendly …

Best price fast delivery friendly customer service highly recommended

21 de junio de 2017
Opinión espontánea
Logotipo de Alan Gregory Music & Musical Instruments

Respuesta de Alan Gregory Music & Musical Instruments

Hi Rowan, many thanks for your review and please visit our site again soon!

Valorada con 5 estrellas sobre 5

Ordered a flugelhorn practice mute with …

Ordered a flugelhorn practice mute with a minimum of fuss. Good price and excellent service - received as stated and well packaged. Would certainly have no problem returning for future purchases.

15 de junio de 2017
Opinión espontánea
Logotipo de Alan Gregory Music & Musical Instruments

Respuesta de Alan Gregory Music & Musical Instruments

Hi Stuart, many thanks for the review, glad to have been of service!

Valorada con 5 estrellas sobre 5

My grandson was very pleased

My grandson was very pleased, his parents had no idea you could purchase such things, he now goes to piano practice showing of, thanks a lot

8 de junio de 2017
Opinión espontánea
Logotipo de Alan Gregory Music & Musical Instruments

Respuesta de Alan Gregory Music & Musical Instruments

Hi Valerie, thanks for your review and your purchase. We hope that your grandson continues to keep up the practice!

Valorada con 5 estrellas sobre 5

I've ordered a propac trumpet gig bag

I've ordered musical instrument accessories on many an occasion from Alan Gregory Music and have never been disappointed. Quick and easy ordering, fast delivery, well packaged and for a great price.

8 de junio de 2017
Opinión espontánea
Logotipo de Alan Gregory Music & Musical Instruments

Respuesta de Alan Gregory Music & Musical Instruments

Hi J! Many thanks for your review, we always try our best to give the best service possible and we're glad you were pleased with your purchases.

Valorada con 1 estrellas sobre 5

Product in catalog not available

I ordered a set of double bass strings. 1 week after, i ask the status of my order, i am told i will get an answer soon. 2 weeks after, i get email telling the product cannot be delivered and i am asked if i want another brand or a refund. I asked for refund, 1 week and few days after, I got the refund. Note that the article d***l f*******s is still available for sale, with a low stock!

25 de mayo de 2017
Opinión espontánea
Logotipo de Alan Gregory Music & Musical Instruments

Respuesta de Alan Gregory Music & Musical Instruments

Hi Eric, we're very sorry for the problems with your order, your refund has now been completed and should be back with you very soon.

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