Alba Rose Opiniones 861

TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Although when choosing the ring it was beautiful but receiving it it stunning. Alba Rose kept me in the loop of the progress I certainly would give Alba Rose the highest recommendation. Thank you g... Ver más

Valorada con 5 estrellas sobre 5

My experience with Alba Rose was more than 5star Smooth transaction Was always kept up to date Was personally contacted by Ryan for help With an issue I had and was very helpful to steer me in... Ver más

Valorada con 5 estrellas sobre 5

Lovely way to remember our pet. Alba Rose's service was great - keeping us informed with sensitive messages throughout the process. We ordered a silver pendant to remember our dog Sirius and were very... Ver más

Valorada con 5 estrellas sobre 5

The necklace is amazing, thank you so much! Brilliant updates for the process and the final result, very happy with it all. Hopefully, won't shop there again, but very glad it's the company I went thr... Ver más

Información sobre la empresa

  1. Joyería

Escrito por la empresa

At Alba Rose, we create beautiful, hand-crafted jewellery that holds a story close to the heart. Each piece is individually made using a small token of your loved one’s ashes, carefully encapsulated within colourful Venetian Murano glass to form a radiant gemstone that is truly one of a kind. Our specialist artisans work with exceptional care and respect at every stage of the process — from the safe handling of ashes to the final polishing of your finished piece. We treat every order as a personal tribute, ensuring that each gemstone reflects both artistry and memory. Based in the United Kingdom, we combine traditional craftsmanship with modern design to create lasting keepsakes that can be treasured for generations. Our collections include rings, pendants, bracelets, and earrings, all available in a choice of precious metals including sterling silver and solid gold. From the moment you request your ashes collection kit to the delivery of your finished jewellery, we keep you informed at every step with thoughtful updates and genuine care. Our goal is to bring comfort, connection, and beauty to those who wish to honour their loved ones in a meaningful way. At Alba Rose, we believe that memories deserve to be held close — always. Every piece we make is more than jewellery; it’s a timeless expression of love, remembrance, and the enduring bond that never fades.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

861 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

Avoid.

Disgusting company who messed up the colour of my cremation ring and not only ignored my contact emails but also tried underhand tactics by changing the colour on the website selection page!! Pity they didn’t consider that I have a printed brochure displaying the original colour that I ordered.

Chose this small business as I thought they would have attention to detail. Feel extremely let down. Would not recommend due to shocking lack of communication and dodgy tactics.

*Edit: Per Alba Rose’s reply, I DID NOT order the “wrong colour” and have multiple emails from the company apologising for the mistake THEY made - and also saying I could only have a refund if I removed my review. When I didn’t, they reported it to have it removed themselves. And I’m STILL waiting for the refund. Considering the nature of the product - a cremation ring - I would have expected a little more sensitivity and professionalism.

20 de agosto de 2019
Opinión espontánea
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Respuesta de Alba Rose

We are genuinely sorry that this situation has caused you distress, particularly given the deeply personal nature of the jewellery we create.

We would like to clarify the facts as transparently as possible. According to our records, the glass colour supplied matches the colour selected at the time the order was placed. At no point have we altered your order details or changed colour options after purchase, and our brochures and website imagery have remained consistent.

We were not aware that you believed there was an issue with the colour until this review was posted. Once it came to our attention, we immediately offered to remake the piece in an alternative colour at no cost to you, including return postage. That offer remains open.

We would also like to clarify that we do not require reviews to be removed as a condition of a refund or remake. Our intention has always been to resolve this matter fairly and sensitively.

If you would still like us to remake the jewellery or discuss a resolution, we genuinely welcome you to contact us directly so we can bring this to a close in the way you feel is right.

Valorada con 5 estrellas sobre 5

Ordered a sentimental charm recieved…

Ordered a sentimental charm recieved within 2 weeks. The charm is beautiful. I got this sentimental gift for my girlfreind and she loves it. It's very well made. Can see the ashes of loved ones clearly. The packaging was well packed and thought put into it. Absolutely stunning!
Thank you Alba rose

17 de agosto de 2019
Opinión espontánea
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Respuesta de Alba Rose

Hi Simon, Thankyou for such a great review, we hope that it gives your girlfriend great comfort and joy, all the best

Valorada con 5 estrellas sobre 5

chain and pendant

Just recieved my chain and pendant with my recently deceased dads ashes in,I am absolutely over the moon with it! I had a bad experience with cherished urns so after my sister recommended this site I ordered my chosen pendant and chain,as soon as I seen it I fell in love with it! it came with an Authenticty certificate with my dads name on too! cherished urns did not provide this.Thank you so much I can have mmy dad with me all of the time now x

13 de agosto de 2019
Opinión espontánea
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Respuesta de Alba Rose

Hi Kathy, thankyou for such a beautiful review of our company, we loved creating such a fitting tribute to your loved one, thanks again for choosing alba rose

Valorada con 5 estrellas sobre 5

Cannot recommend this service enough

Cannot recommend this service enough! Was struggling to find a wedding band to fit my engagement ring. Ordered a mould kit and sent it off and received my design very quickly. The whole thing from start to finish was easy and very reasonably priced!!

5 de agosto de 2019
Opinión espontánea
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Respuesta de Alba Rose

Hi Cassie, Great to hear you enjoyed our shaped wedding ring mould kit service. Thanks for taking the time to leave a review, it is very much appreciated. All the best

Valorada con 5 estrellas sobre 5

Lovely bespoke memorial jewelry

Lovely bespoke memorial jewelry. Created at a reasonable price with excellent customer service. Couldn't be happier.

5 de agosto de 2019
Opinión espontánea
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Respuesta de Alba Rose

Hi Bern, thank you for your feedback on our cremation jewellery and customer service. We take great pride in providing the highest level of quality we can. Best wishes from all at Alba Rose

Valorada con 5 estrellas sobre 5

Beautiful Cremation Jewellery

I selected a 9ct white gold ring with diamonds to hold the ashes of both my parents. They deserved nothing less. My ring has just arrived and I am stunned by the amount of gold and diamond I have got for my money. You can never be sure when ordering online and I was worried that it could be a bit flimsy. This is a substantial and really beautiful piece of jewellery. From a distance the centre ‘stone’ resembles an opal but close up the ashes a clearly visible. My ring has taken just under a month from ordering, and I am sure that I am going to draw great comfort from having my Mum and Dad with me.

I looked at several suppliers before choosing Alba Rose as their designs were so much nicer and less obvious than some of the others. I can recommend Alba Rose and will be contacting them to copy an old and very valuable family ring in silver and Swarovski to make alternative I can wear without worry.

5 de agosto de 2019
Opinión espontánea
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Respuesta de Alba Rose

Hi Jule, Thank you for taking the time to leave us feedback regarding our cremation jewellery. As you have noted we have designed the products to last a lifetime, ensuring the designs are nice and solid with good weight to them. Its an absolute pleasure to be able to create such sentimental pieces for you, we look forward to speaking with you again, all the best.

Valorada con 5 estrellas sobre 5

Memorial ring.

Memorial ring.
The process was very simple. The kit arrived very quickly and my custom made piece delivered on time within the 16 working days quoted. I am very pleased with my ring and the whole process. Would and have recommended to others.

2 de agosto de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing Service ~ Amazing Quality

Great communication! Ashes kit arrived quickly, order placed online and my beautiful bead arrived within ONE WEEK ! Presented in a lovely gift box, so so happy, had so many comments ~ Thankyou for such fabulous service !!

28 de julio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful jewelry for that very special…

Beautiful jewelry for that very special memory to keep with you all times. I lost my beautiful boy Boombies (pug) and I knew I wanted something amazing to keep him with me and Alba Rose provided it. I got a stunning glass bead with my boys ashes in and it is gorgeous, with his name engraved around the edges. It arrived quicker than they said but I was happy to get it sooner.

25 de julio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

First Class Service

Bought my wedding ring from them when they had the Blue Water store and had great service then but sadly lost a diamond out of it recently. It has diamonds all the way around so I had been concerned about ever day wear and tear and had taken insurance out but hadn't noticed the payments had stopped when my card had expired amongst all the other payments that come out every month. Contacted Alba Rose to find out why and had insurance reinstated and as a gesture of good faith, they replaced the missing stone free of charge. Really helpful once again and can't fault them. First class service. Just sad the Blue Water Store has gone but would certainly highly recommend them. When I originally bought it the girls on the store were just lovely and really helpful advising on which metals and clarity to go for etc etc. Thank you Alba Rose!

23 de julio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very quick and efficient service

Very quick and efficient service. My necklace was beautiful. I expected a tiny pendant but received a good sized pendant with chain in a lovely box. I put it on straight away. I love it. Thank you

7 de julio de 2019
Opinión espontánea
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Respuesta de Alba Rose

Hi Brenda, great to hear that you have enjoyed your experience with us, and that you are pleased with your purchase. Thanks again for choosing Alba Rose

Valorada con 5 estrellas sobre 5

Thank you to Alba Rose for mine and my…

Thank you to Alba Rose for mine and my daughters necklaces they are beautiful. Tracking the progress was easy. They emailed when they received mums ashes which put my mind at rest because there is the fear that they might go missing. Thank you again in shall enjoy wearing it knowing that mum will always be with me.

6 de julio de 2019
Opinión espontánea
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Respuesta de Alba Rose

Hi Lesley, we are thrilled with your feedback regarding our cremation jewellery. We put every effort into providing a seamless experience, and love to hear you are pleased with your jewellery. Thanks again from all at Alba Rose

Valorada con 5 estrellas sobre 5

Tribute Jewellery

Received a beautiful ring & necklace in memory of my Nanna.
Came in a lovely presented box with certificate of authenticity & they returned ashes they didn't use.
It offers great comfort having a part of my Nanna with me.
Excellent service & received my jewellery before for period they estimated.

5 de julio de 2019
Opinión espontánea
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Respuesta de Alba Rose

Hi Claire, thank you so much for your lovely feedback. Best wishes from all at Alba Rose

Valorada con 5 estrellas sobre 5

Very fast service

Very fast service , couldn't be happier with my item

5 de julio de 2019
Opinión espontánea
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Respuesta de Alba Rose

Thanks for taking the time to leave a review. All the best, Alba Rose

Valorada con 5 estrellas sobre 5

Beautiful jewelry

Beautiful jewelry . I'm very pleased with my pendant . It's made exquisitely . However I'm very disappointed I have not received my 15% discount . I sent an e-mail explaining this but have not had any reply . I would appreciate your assistance in correcting this matter . Many thanks .

2 de julio de 2019
Opinión espontánea

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