Alhaq Travel 

Really good service by Mariam. No concerns at all..

I have booked a holiday through alhaq travel with the help of Mariam, she has always been helpful and friendly and has always got back to me in plenty of time in regards to any queries. I would recommend to all.

I have been talking and liasing woth Mariam about my requirements for an umrah trip. She has been very helpful and is trying to accomdate my personal package. I willbe securing an umrah trip with her expertise advice. She is an asset to the Al Haq company

I have had a great experience with the using the services of Al haq travel, their customer agent Mariam has been help ful and always polite. She has made the whole process very easy. I would strongly recommend Al haq and especially Mariam to family and friends.

Irum has been extremely helpful throughout the booking process, she has always showed a positive attitude and has always responded quickly. Thank you Irum :)

Really very good service by mariam helped me alot and the service was really quick good saff

The booking process with Alhaq travel was so easy. The staff was also very fast to respond to my requests! shout out to Irum. Now the only thing i need to worry is performing my ibadah during umrah because everything has been taken care of. Would recommend to everyone!

Had a great experience with al Haq travel.
Zara was was very helpful and professional

Laiba has been really helpful. Thank you

I used Alhaq few years ago (went umrah)and was really happy with that experience and high professionalism...
Recently wanted to go again but Allah didn't want as we planed everything but something happend and we had to cancel our trip UNFORTUNATELY
Sara was my advisor for that trip and she seems to be very polite , professional with a nice sense of humour.
Jazaki Allah khayr 😊

MashaAllah very good commpany and reliable . Laiba was very helpful . Am recommending them cos of their fast and reliable services with good competent staff. Thanks Laiba for making it easy for us

I have used Al Haq travel past few years now very good service and I want to say thank you Al Haq travel and special thanks to miss Zara she really helpful and kind person very nice lady I will recommend if any one going to umarh I have called her several times to help me and Alhumdullah she did helpful hotel they booked for us in makha and madina mashallah very good overall I will say me and my family had amazing service we was like 14 people everyone’s was happy with service jazakhala Allah swt put more barqat ameeen

Professional, polite and amazing experience

Salam,
Alhaq Travel Agency brilliant,
I booked my first umrah with them last year with the help of a lovely sister Aniqa/ Anita who was really helpful from the beginning to the end, I was so pleased that my umrah went well especially for a woman by herself.
I am back again to book this year with the help of a lovely sister Zara that is trying all her best and knowledge to find me a good deal / package for me and my daughter this year.

Last year many brothers also helped me during my visit, they answered my calls at all the time day and night when I faced any issues, I was please and sorry brothers and sisters if I could not remember all the names, you all were amazing and helpful.

Zara looking forward to assist me this year and find me a good deal as I know you are doing more that you best to keep me happy as a loyal client.

Please trust the agency and go ahead without hesitating, they are trustworthy, thank you Alhaq looking forward to book my next Umrah with you again.
All the staff are brilliant and friendly.
Thank you Zara for keeping me posted about all your deals, you are a star .

Zara sister best on in staff always replied quickly on what's app messages or calls. She all the time happy to serve with her best way.

I would like to thank Al haq travel and specially zara.
Zara helped us to find the right package for us, sister zara arranged everything thing we asked for, bookings the air tickets hotel booking ground transfers.
She responded to our inquiries very quickly.
Big thanks to zara
I highly recommend al haq travel .

Huda has done a brilliant job finding me a package which was quite long winded for someone to do themselves. She truly worked to find my package and made sure she provided me with the least complicated flights and the best of hotels. Thank you so much Huda for your time and patience!

I recently used Al Haq Travel to organise my Umrah, and while the trip itself was meaningful, my experience with their service has been very frustrating.

Firstly, there were multiple cancellations during the booking process which have resulted in me being owed over £1,800 in refunds. For the past four weeks, I have been consistently chasing updates regarding this money. Each time I contact them—whether by message or phone—I am told the same thing: that they will check with the airline or hotel. However, I never receive any follow-up, nor have I been provided with any proof of communication from their side. The lack of transparency and progress has been extremely disappointing. On top of this when you try to communicate with them via the phone, you can never hear anything as it sounds as if they are in a nursery with kids screaming. Unfortunately they seem to struggle with speaking clear English aswell.

Secondly, I had an issue with my return flight. I received direct confirmation from the airline that I was eligible for a free change or cancellation. When I contacted the airline, they informed me that because I booked through a travel agent, only Al Haq Travel could make these changes. I relayed this to the agency, and after some delay, they came back saying that changes were not possible. I then requested a cancellation instead, as the airline had confirmed this was allowed free of charge. Again, I was told this could not be done, with the explanation that my ticket was non-refundable and non-changeable.

As a result, no action was taken, and I have now missed the opportunity to recover the cost of that flight. This situation could have been avoided with proper handling and communication.

Also when I asked Iram she said her name was to talk with her manager/boss, she said he was busy and will call you back tomorrow. This is after asking many a times to speak with the manager who always seems to be busy and can’t make time for customers apparently. I have asked on 3 separate occasions to speak with their manager or boss, and I have been told I will receive a call or he’s busy. Clearly lies. Till date I have not received a single call from their manager/boss.

I have put the pictures up on google reviews so everyone can see proof of their horrendous service and make sure to avoid using a company that does not care about you, barely lets you speak. Not prepared to hear you out, and is willing to steal all your money.

Overall, I feel let down by the lack of responsiveness, accountability, and support. I would advise others to proceed with caution and ensure they fully understand how bookings and refunds will be managed before committing. It has been over a month in which we are still due a refund, and legally you have to refund within 14 days.

This is the sad reality of the illegal conduct they have been practicing.

We primarily dealt with Huda who provided excellent customer service and was really helpful in accommodating our various (and last minute) requests and answering our numerous questions.

Whilst on our trip and during Shahbaz was always available to help and solve any issues.

I would wholeheartedly recommend anyone looking for a good umrah package at a great price and service to go with Alhaq Travel.

JazakAllah Huda and Shabaz, may Allah (SWT) bless them and the brothers and sisters at Alhaq travel, and reward them abundantly in this world and the hereafter