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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

In a nut shell... all details listed below. Kathleen Hermann Wed, Oct 22 at 11:02 PM This was a misserable experience. Twice they said my item had been de... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I wanted to take a minute to review the AllBrands Virtual Quilt Festival. Like every one of the events that I've attended, I immediately felt like part of a community, welcome and invited. The Broth... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just before the Coronavirus forced everyone into staying home, I attended an Anita Goodesign workshop sponsored by ALLBRANDS. It was wonderful! The ALLBRANDS folks out on a first rate workshop: well o... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

i ordered machine almost $2000 february 29.2024. i didn't receive shipping email confirmation. I tried to call several times already they said they'll call me back but never. I'll cancel my order if... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Electrónica y tecnología

Información proporcionada por diversas fuentes externas

Sewing machines, sergers, quilting machines, and embroidery machines! For 25 years, we personally help each and every customer select the best equipment and accessories for their needs.


Información de contacto

2,5

Malo

TrustScore: 2.5 sobre 5

107 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,5

Todas las opiniones

(107)

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Valorada con 1 estrellas sobre 5

My experience with this company has…

My experience with this company has been absolutely terribly frustrating. First of all, I accidentally ordered the wrong hoop for my machine and when contacting the company I was told that I would have to wait several days for an approval to send it back even though it says on their site as long as you have not used the part it is returnable. They do not not tell you one has to wait several days before getting permission to return the item. I have never had a business tell me I have to get approval to return an item. This is just crazy! The item has since been returned and it has been 7 business days and no word of credit.

I will not use Allbrands.com again.

26 de marzo de 2021
Opinión espontánea
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Respuesta de Allbrands.com

Dear Barbara, Thank you for taking the time to give feedback. The return was delivered to the warehouse and we received confirmation that it was received in good condition yesterday afternoon. Your refund has been processed this morning. We do inspect the product before we are able to issue a full refund. We will look into this procedure going forward.

Valorada con 2 estrellas sobre 5

I placed 3 orders in the last month

I placed 3 orders in the last month. 1 has been cancelled on your end. The second took about 2 weeks longer than expected. But finally received it. The third i still have not received or heard when it will ship. Next time i need something i will certainly check other places that may be faster. This is just nuts

24 de febrero de 2021
Opinión espontánea
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Respuesta de Allbrands.com

Dear Liane,

We sincerely apologize that your most recent orders experienced delays. We understand how frustrating this can be and truly appreciate your patience and understanding.

We have taken steps to help reduce the likelihood of these types of errors occurring in the future. We hope you will give us another opportunity to provide you with the level of service you deserve.

Thank you for your understanding, and we hope to serve you again soon.

Warm regards,
Customer Service

Valorada con 5 estrellas sobre 5

It was great.

I learned a lot. The good thing was hearing Stephen talk about what you could do and should do to keep your machines in good repair. It gave confidence regarding what we could handle ourselves and caution as to what to take to the expert.

6 de febrero de 2021
Opinión espontánea
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Respuesta de Allbrands.com

Thank you for taking the time to provide us with your feedback. We sincerely appreciate it and hope to have the opportunity to serve you again soon!

Valorada con 5 estrellas sobre 5

A real confidence builder class

Stephen came up with some great that's-fantastic ideas and reminded us of a few tips we'd forgotten along the way. The class was really great. Thanks!

6 de febrero de 2021
Opinión espontánea
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Respuesta de Allbrands.com

Thank you for taking the time to provide us with your feedback. We sincerely appreciate it and hope to have the opportunity to serve you again soon!

Valorada con 5 estrellas sobre 5

Great class on machine maintenance

Great class on machine maintenance. AllBrands virtual classes are really appreciated especially during the past 12 months! Thank you AllBrands.

6 de febrero de 2021
Opinión espontánea
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Respuesta de Allbrands.com

Thank you for taking the time to provide us with your feedback. We sincerely appreciate it and hope to have the opportunity to serve you again soon!

Valorada con 5 estrellas sobre 5

I have always liked the…

I have always liked the sewing/embroidery classes sponsored by Allbrands. The virtual classes are just as helpful. I am learning so much and will continue to sign up. A thumbs up for the staff of Allbrands.

6 de febrero de 2021
Opinión espontánea
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Respuesta de Allbrands.com

Thank you for taking the time to provide us with your feedback. We sincerely appreciate it and hope to have the opportunity to serve you again soon!

Valorada con 5 estrellas sobre 5

Very informative tech tips!…

I enjoyed Stephens Tech tips cleaning our sewing/embroidery machines. I'm always learning something new which is a good thing! Thank you Allbrand's for the virtual seminars.

6 de febrero de 2021
Opinión espontánea
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Respuesta de Allbrands.com

Thank you for taking the time to provide us with your feedback. We sincerely appreciate it and hope to have the opportunity to serve you again soon!

Valorada con 5 estrellas sobre 5

Very well done

Very well done. Learned some new tips. Good to hear an expert. Thanks

6 de febrero de 2021
Opinión espontánea
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Respuesta de Allbrands.com

Thank you for taking the time to provide us with your feedback. We sincerely appreciate it and hope to have the opportunity to serve you again soon!

Valorada con 5 estrellas sobre 5

Great show

Great show, so informative and even though l have a top of the line machine, love that we get lessons on all sorts of machines. Love my brother machine and learning about different feet as most of us never use our machines to their fullest potential. Please keep these coming. Love Barbara’s shows 😊

5 de febrero de 2021
Opinión espontánea
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Respuesta de Allbrands.com

Thank you for taking the time to provide us with your feedback. We sincerely appreciate it and hope to have the opportunity to serve you again soon!

Valorada con 5 estrellas sobre 5

I love Allbrands in Baton Rouge

I love Allbrands in Baton Rouge. They are always friendly and helpful. I bought my machine from an Anita Goodesign show that they sponsored.. My machine was serviced and clean and has worked great from day one.

5 de febrero de 2021
Opinión espontánea
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Respuesta de Allbrands.com

Thank you for taking the time to provide us with your feedback. We sincerely appreciate it and hope to have the opportunity to serve you again soon!

Valorada con 4 estrellas sobre 5

Information was great

Information was great! Steve was great, & handled the camera very well. Don't know if the sound quality was lacking & breaking up because of U tube, your end or mine. Never the less, Stephen was great!

5 de febrero de 2021
Opinión espontánea
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Respuesta de Allbrands.com

Thank you for taking the time to provide us with your feedback. We sincerely appreciate it and hope to have the opportunity to serve you again soon!

Valorada con 5 estrellas sobre 5

It is always great to hear how to take…

It is always great to hear how to take care machines the best way we can to eliminate taking in and being without. Appreciated all the knowledge shared

5 de febrero de 2021
Opinión espontánea
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Respuesta de Allbrands.com

Thank you for joining our class, we sincerely appreciate your feedback.

Valorada con 5 estrellas sobre 5

Great class!

Very informative - thank you!

5 de febrero de 2021
Opinión espontánea
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Respuesta de Allbrands.com

Thank you for joining our class and providing feedback!

Valorada con 5 estrellas sobre 5

LOVE Allbrands

LOVE Allbrands. Great prices, great products, great service. Will always look there first.

5 de febrero de 2021
Opinión espontánea
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Respuesta de Allbrands.com

We love you too Monica! Thanks for taking the time to give us your feedback! We appreciate that a lot.

Valorada con 5 estrellas sobre 5

Tech Tips Broadcast

The Tech Tips Broadcast was informative and Stephen is very knowledgeable about sewing and embroidery machines. My experiences with AllBrands have always been positive. I live in Corpus Christi but have my Brother machine service performed by Stephen at the San Antonio store. He is super helpful and always gets my machine back to me in top condition.

5 de febrero de 2021
Opinión espontánea
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Respuesta de Allbrands.com

We are so happy that you enjoyed the class. Thank you for taking the time to provide us with your feedback.

Valorada con 5 estrellas sobre 5

This was a very informative class

This was a very informative class. It was nice to be reminded of things we can do to keep our machines running smoothly. thank you so much.

5 de febrero de 2021
Opinión espontánea
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Respuesta de Allbrands.com

We are so happy that you enjoyed the class. Thank you for taking the time to send us positive feedback, it means a lot to us.

Valorada con 4 estrellas sobre 5

Found the portions on Luminaire…

Found the portions on Luminaire helpful. Was hoping there was a way to open the side of the machine (nearest needle) to remove threads that get caught in there. Took a cleaning/care class for Dream Machine that saved me several trips for repair. Overall, good information.

5 de febrero de 2021
Opinión espontánea
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Respuesta de Allbrands.com

Thanks so much for joining our class, we really appreciate your feedback!

Valorada con 5 estrellas sobre 5

I was very interested in how to care…

I was very interested in how to care for my machine. I have sewn for 70 years, but you can always learn something new, right? The man was extremely knowledgeable. I understand how important it is not to enter the top of the machine, only the bottom.

5 de febrero de 2021
Opinión espontánea
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Respuesta de Allbrands.com

We're so happy to hear that you had a good experience in our store. Thank you for shopping with us!

Valorada con 5 estrellas sobre 5

My go-to store for embroidery equipment…

My go-to store for embroidery equipment and supplies! Staff is very helpful, friendly and the ONE time an order had an issue they fixed it and shipped immediately! Love them!

5 de febrero de 2021
Opinión espontánea
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Respuesta de Allbrands.com

Thank you for taking the time to give us your feedback. We sincerely appreciate your business.

Valorada con 1 estrellas sobre 5

They kept my money. It took a bad review to finally get my money back. I’m not changing it.

Knew I would not get it by Christmas but was suppose to be a few days late it showed up way after New Years by then my wife bought her one and we didn’t need it. Never opened it and sent it back, they got it back January 15 2021 said so in the fedex page took a picture Now it is a month after they charged me and still nothing.

2 de febrero de 2021
Opinión espontánea
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Respuesta de Allbrands.com

Hi Mr Pilkington, Thank you for taking the time to give us your feedback. I see that a Grace SPD-CONT1 Speed Control Box was ordered on December 16, and was received on January 8. This item ships directly from the Grace Company. We apologize for the delay in shipping for this product, and will look into this for future customers. We have received your request to return because your wife purchased a duplicate. We see that a refund was issued on Feburary 3rd.

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