Allcott Associates Opiniones 326

Excellent, professional, efficient
Could not ask for more

Very quick and got the report really quickly as well. We are first time buyers so can't compare with others but we were happy with the report. Only downside I'd say is we never spoke to anyone at all. I expected someone to call to arrange timings but they liased directly with the estate agents. No issues i guess just a bit strange to be so out of the process i suppose!

Easy to book appointment, staff extremely helpful on phone call and the Engineer arrived on time.
Very professional and knowledgeable along with being friendly and approachable.
The report was received within a couple of days as promised.
The report was extensive regarding the specific points for which the report was to cover and presented well.
Overall nothing but positive feedback is due.

I contacted Allcott for a quote and had an almost immediate reply. They were professional and kept me up to date during the process. I was very happy with the price and the very detailed survey. I would highly recommend

Excellent report, clearly set out and comprehensively explained. Further questions were answered quickly. Highly recommended.

Absolutely brilliant experience with Allcott Associates. We’ve had two surveys done by them for 2 different properties. We weren’t 100% sure on the process as we were buying our first home. The level of information documented in the survey was really useful. We got a level 3, structural survey on both properties. Excellent customer service from all staff members! Definitely recommend.

We used Allcott Associates for a survey on a property we were looking to purchase. The service was awesome from start to finish. The report flagged up some issues with the property which eventually helped us with our decision to pull out of the purchase - I’m so glad that we had the survey done with Allcotts and thanks to Matt’s thorough work it has saved us future expense and heartache. We have since found a better property and we will of course be getting our survey done through Allcotts again. Highly recommend

Very professional company, easy to deal with and impressive turnaround times. The quality of the reports submitted by their surveyors are first class - thorough but easy to understand too.

Fantastic service - Alex and the team were incredibly professional and carried out the requested LVL 2 RICS survey on the property we were purchasing. The report itself was clear and detailed, and the turn around time was very quick. Furthermore, when we had additional questions regarding the final report, the team were really helpful in clarifying for us, with detailed and quick replies. We are going to book with Allcott again for a survey on some works we want to carry out, and I’d recommend them highly!

****Update following the company's response****

Tim, it’s clear from your response that you haven’t read my review properly, as it highlights your own written complaint outcome.

In that response you:

• acknowledged procedural failings
• accepted that I was the lawful client and updated your records accordingly
• apologised for inappropriate third-party contact with the non-acting executor.

This differs significantly from what you've written here.

My concern was never about joint executors having equal standing. It relates to how authority verification, communication decisions and governance processes were handled in practice, and the real impact those decisions had during a sensitive probate situation.

My review reflects my direct experience and your documented complaint outcome. Readers are therefore able to compare both versions and draw their own conclusions.

***original review***

A structural survey was commissioned by my sister as part of a probate matter. I was the named executor on the Grant of Probate and paid for the survey on behalf of the estate. Due to sensitive family dynamics, I requested that communication also be directed to me in my capacity as acting executor.

Despite repeatedly explaining this and offering formal documentation to confirm my role, my reasonable request for the firm to communicate with me appropriately was refused. Administrative staff instead contacted the non-acting executor to complain about me and my requests, which significantly escalated an already fragile situation.

The firm’s written complaint response acknowledged procedural failings, accepted that I was the lawful client, confirmed that records were updated, and apologised for inappropriate third-party contact. However, in subsequent public statements Allcott Associates presented events differently. This raises continued concerns regarding governance, record accuracy and consistency.

Following a Subject Access Request, almost no internal records relating to decision-making, authority verification, communication or complaint investigation were disclosed.

While the technical survey itself may have been adequate, the procedural handling, governance and complaint management fell significantly below what I would expect from a regulated professional firm.

The impact extended beyond inconvenience, contributing to emotional strain and financial consequences during an already difficult probate process.

If you are dealing with probate, joint executors, or any situation involving formal legal authority, I strongly recommend confirming at the outset how client status and communication authority will be verified and managed.

Based on my experience, I would not use this firm again.

Easy communication from start. Prompt survey. I would highly recommend.

All went smoothly as far as I know

Survey was extremely detailed and came through quickly. Very helpful when buying my first house.

My experienced with Allcott is always great. I'd been using this company many times and the job/results always are effective.

The team were incredibly helpful and informative. I needed a full structural survey on a 17th Century home, this era of house was new to me and wasn't sure on the requirements. However the team navigated me through the process and what was needed. The time frames were excellent, the survey conducted and report received within a week of the initial phone call. A very thorough and detailed report which was easy to understand.

Ease of booking a survey on line, delivering on the feedback promptly (3 days post visit) and clarity of the report. Advice given during the visit, was very useful. Thank you to David, Judy, and Sue.
Jim

Extremely professional from start to finish. The thorough survey enabled me to make well-informed decisions for my next steps. The icing on the cake was having all of my follow-up questions answered by the surveyor, who was exceptionally patient and always explained things in clear, accessible language. I would highly recommend Allcott Associates to anyone looking for a team with high standards, combined with a genuinely personal and human touch.

Timely and well executed survey. The report was thorough and very detailed which I appreciated. It was a little pricey but when you see what they produce, you can see where your money went. Thanks

Good communication - I was always kept informed.

All arranged quickly and completed exactly as advised. The report was detailed and easy to understand. Overall an exemplary service at a very reasonable price.