Allegiant Opiniones 

We had flights booked to get home for Christmas (Asheville to Sanford), we were not told our flight was cancelled until arriving at the airport. The person told us the flight had been cancelled since that morning and we received no communication about it, they never updated their website or even the board at the actual airport, which is against Federal regulations. There were at least another 100 people in line trying to sort out their cancellation as well, so we went ahead and booked seats on a different Allegiant flight to St. Pete while we were waiting to guarantee our spot on the flight. When we finally got to the desk, we asked for a refund for that flight since we already secured tickets on the other one. This resulted in them refunding our ENTIRE booking and cancelling our reservation on our return flight home. I spent 4hours on hold with customer service on CHRISTMAS MORNING before the call finally dropped and I didn't get a chance to speak to anyone. I tried calling two more times the next day but only got a busy tone. We were then forced to purchase last-minute tickets for our original return flight, resulting in an addition $330 to the other $340 we had to spend on the St. Pete flight (not to mention the $100 we had to spend on a rental car from St. Pete). I have emailed them about this issue with no response. I finally got ahold of someone on the phone today who was extremely rude to me and told me I need to "put it in writing" (which I told her I had with no response), and that there was nothing she could do for me then hung up on me. Completely unprofessional and downright appalling behavior. I have been trying for weeks to get this issue resolved and to have that be the response from a customer service representative when I FINALLY get ahold of them was infuriating. I am out over $800 for our original $324 trip. I fully expected to at least get our return flight refunded since this one should have never been cancelled in the first place. I am disgusted by how poorly this situation has been handled. I wish I could leave a 0 star rating.

We booked round trip and rental car through allegiant for a wedding. We have a service animal and were denied boarding even though we carry all of our service animals documentation with us traveling and presented everything at the gate. We were denied because the online DOT form (we also had hard copy) we submitted as extra assurance wasn’t accepted in their system due to “tasks not specific enough”. This is illegal and we had to rebook with a different airline including a new rental car. Allegiant customer service (email) stated we would get a FULL refund but after 4 days of continuous emails asking for our money back, they finally responded that we missed our departure and it’s non refundable so they would only agree to half of our money. We continued to express that we were illegally denied boarding at the gate and did not simply miss our flight. Their response was that their records didn’t show that and therefore we would not be fully reimbursed and ended the email stating that would be their final response to the matter should we continue to communicate. Our service animal has flown three times in three months now and airlines like delta and American had no issue. Delta even sent a welcome letter addressed to our service dog welcoming him on delta flights

We have booked six flights over the past six years with Allegiant and three of the flights have been canceled (two of them as we were to be boarding the plane). This is a 50 percent cancelation which is unacceptable. Absolutely no customer service when it comes to cancelations. If you are fortunate enough for the flight to be on schedule, the pilots and flight attendants on board the plane do an adequate job. If Allegiant would go a bit above and beyond and try to reschedule a flight or pay for your rental car to drive home (we had to drive from Tennessee to Pennsylvania because the next Allegiant flight was not for five days), then maybe they would be a decent airline. I like cheap flights as much as anyone, but the value because of canceled flights has made Allegiant more expensive to me than if I just booked a major airline.

Me and my wife were travelling to LA from Memphis airport and this was the first time we were travelling. We were forced to pay for the carry on bag even though the size was not much. I think they thought I am an international person and tried to rip me off. It was a hazzle and stress to me. Worst and would never reccommend alligiant. C9CY7G And C9CY6D are the confirmation numbers. Lets see if there is any customer service left.

Easily one of the worst buying experiences out of all the airlines.

Let's get this out of the way... the mobile app is horrible it won't let you buy any tickets and even the website itself doesn't let you purchase tickets. You put all your information in and once you get to the email part to press Purchase. It jumps straight back to the email box to enter in an email.

On top of all of that, they don't give you refunds on your tickets or the add-ons like carry on baggage's and more. Remarkable.

Allegiant has really good deals for flights but yet we can't give you money... Whoever designed both the app and website needs to go back to school.

I DON'T KNOW WHO IS WORSE, ALLEGIANT OR ESKY.
I HAD TO CANCEL MY FLIGHT TO FLORIDA DUE TO HURRICANE, THE MESSAGE STATES I WILL GET A FULL REFUND BUT IT LOOKS LIKE ALLEGIANT IS KEEPING $20.00. ALLEGIANT CANCELLED MY PREVIOUS FLIGHT AND ESKY KEPT $64.32 THAT I HAVE YET TO GET BACK. THEY KEEP SAYING IT'S UNDER REVIEW. IT DOESN'T TAKE A ROCKET SCIENTIST TO FIGURE IT OUT. THESE AIRLINES ARE A RIP OFF. I AM FILING A COMPLAINT WITH THE FCC. WE are in a bad economy the way it is without some company always wanting to keep your money. I HATE THE COMPANY AND ESKY!!!!!!!
REFUND MY MONEY. NOW IT'S $84.32
C2QNZH

I book with them a whole vacation package, flight supposed to depart at 7:30 am, I showed at gate at 7:15, beg lady at the counter to let me in, she just said NO and doesn't even speak with me.
This people are just horrible human beings I lost more than 7k dollars.
Never never use this kind of low fare company they're worst on entire work.

This company is the worst airline out there. I used them back in July. Since I wasn’t logged into my account they are not willing to adjust my account with the points from my flight. And after a couple emails I just found this out at the end of September and my flight was in July. The last email response was the 2nd of September when I emailed them and they just responded back on September 29th.

During a trip my suitcase was damaged and after contacting customer service and completing the necessary paperwork I finally received my resolution. I was denied after 4 months of waiting for an answer as normal wear. It's unfortunate that this damage occurred after 4 delays and finally a cancelation. Very disappointing. This was my first time checking luggage with Allegiant and they accepted no responsibility!

I went to Knoxville to fly to Orlando. We got stuck in line to check in, waiting for people trying to make flights for weeks in the future. It should be common sense that you take care of rhe people who have a flight TODAY, before you assist those who do not. Encourage them to have a different line, use the phone, or use the app. Not hard to provide decent customer service, take care of those who have tickets first.

Well Allegiant conveniently cancelled our flight 20 minutes before boarding on a vacation trip. Of course, they gave us options for other flights but they were one to two days out. I ended up booking a flight to a different city and driving to my destination. Allegiant di offer a refund of which I accepted. Here is where the deception comes into play. I was told at the customer service desk that I was being refunded for my departing flight for 8 passengers. I also had a returning flight scheduled with Allegiant. They did not tell me my returning flight was also cancelled. So one week later, on my return to home, we were told that we were not on the flight. I then had to pay them again for that flight. So now, I am fighting for the remaining refund I feel I am entitled to and they are not cooperating. So basically I am currently out $1600 (Aproximately $200/ticket x 8 passengers). I will never use this airline again. Pay the extra money to other airlines and avoid being scammed by this organization. Also do not mention "Should I get a lawyer involved?", they disconnect the call. Even though I did not engage a lawyer. How unprofessional and disrespectful taking advantage and making me possibly take legal action.

Excellent carrier. Cannot best their rates. Staff is friendly. Highly recommended!

I’ve flown Allegiant 6 times now and not once have I had a normal experience. By far the worst airline on the planet. Is it worth saving some money to fly this horrible airline? No it’s not. Always late, or for us this time they ran out of fuel and had to reroute us. Do yourself a favor and fly a different airline. They are all so much better.

So you get what you pay for… Allegiant prides itself on poor customer service and terrible accommodations at a cheap price. Elmira manager was very rude to me and my family as we tried to check bags and stuff for our carry on luggage into their tiny carry on sized measuring devices. As we stuffed a duffel bag in the one staff member who is a female said “Nope that has to be checked, it does not fit”. Even before I finished trying to make it fit- it was tight and I had to force it but it fit. And it did fit as they hovered over me attempting to do that. As I stood up frustrated by her condescending attitude the manager ,Karen, added by telling me to calm down as she saw my frustration and called me rude. All I said was “I can’t believe we are squabbling over a 1/4 inch.” Karen, which it is her real name, then threatened that she would disallow my family to fly if I continued expressing my frustration. That is way beyond her authority and was unwarranted. Which only further got us upset!! So dont fly Allegiant and if you do avoid Karen at all costs.

We made a reservation online, but wanted to cancel due to a health issue. I called Allegiant Air customer service and had to wait 8,(YES 8) hours before I could reach a customer service agent on the phone!!!!

If I could leave a negative score, I would. I have been so disappointed by Allegiant. A recent trip left me waiting an hour and a half to get my luggage. This was after we were an hour late on both legs of the trip. As I’m writing this, I’ve been sitting on the runway for one hour while we wait for the other Allegiant aircraft to move from the gate we need to occupy. The level of incompetence is baffling. I doubt anyone will even read this review but it’s a way to channel the rage I feel as I’m held hostage by this joke of an airline. I’ll gladly pay the higher rate for a better airline in the future.

Allegiant is a total failed business.
I Have flown the same flight Fort Wayne to Punta Gorda more than 20 times.
1. This flight is delayed 75-80% of the time today 4 hrs and still counting
2. This particular flight has been canceled more than any other Allegiant flight according to the
statistics.
3. The new lightning rule 15min for 15miles is a joke this is Florida and in the summertime it storms everyday. Last flight we were held on the plane captive on the tarmac for 1 hr 50 min after the plane left more than 1 hour late and a 2 hour 12 min flight. Total time with typical 1 hr early arrival was over 5.5 hrs.
This company needs a refreshed administration literally fire and replace everyone...

Worst experience. Made us wait for six hours with no updates. When they finally told us we could board, they told us REPEATEDLY to be quick because there was a window to meet. A joke

The most obnoxious employees ever. We only needed a wheelchair and they made us stand in line even though we had boarding passes and no bags. Nothing but attitude. After standing in a line that was wrapped around the same lady said we didn't need to check in because we had no bags and had boarding passes, which I had already told her, then she ordered the wheelchair.

Tickets were paid for in March '21 for September '21 departure which included luggage and seat upgrades. A new job was taken July '21 and thus no vacation time. Flights were cancelled due to new job on August 1 2021.
My thoughts were to plan another trip in '22 and prevent losing the additional $300 (cancel cost $60).
I now am finding out that I have NO CREDIT!

Evidently they manipulate the dates to their advantage and offer nothing in return.
This was my first and last dealing with these crooks.
My frustration is in overpaying for seats and luggage which was NEVER provided which basically doubled the original flight cost.