Desastre total
Desastre total. Que nadie les compre nada es mi consejo más sincero.
Ni me entregaron el paquete, ni me han devuelto el dinero después de más de cuatro meses. No recomendable en absoluto salvo que quieran tirar su dinero. Me han estafado 300€ y siguen mandándome mensajes. Me roban y se cachondean además.
Ustedes vuelven a faltar a la verdad, solo dicen mentiras.
En primer lugar, la etiqueta de UPS se genera el martes 21 de octubre a las 8:25. No se genera el lunes 20 como dicen ustedes. El lunes 20 tuve que mandarles un correo porque no me habían confirmado la recepción del pedido. Después de 8 días sin saber nada me dicen que se ha perdido el paquete y que van a investigar que ha pasado. En ningún momento me ofrecen enviarme el paquete de manera urgente. Solo me piden más tiempo después de casi dos semanas esperando un paquete que no habían enviado.
Por otro lado, a día de hoy( 15 de de febrero de 2026)no he recibido ningún reembolso. Después de 4 meses no me han devuelto mi dinero. No son ni 2 ni 5 son 4 meses y no he recibido nada.
Sus más de 100 reseñas positivas no lo eximen de haber hecho una gestión horrorosa en mi caso.
Atentamente, quiero mi dinero y no volver a hacer negocios con ustedes.
Tengan la total seguridad de que no volverán a tenerme como cliente ni nadie que conozca lo hará.
También, que si no recibo mi dinero emprendere la acciones legales que me correspondan. En ese momento podrán sacar todas esas conversaciones y se vera judicialmente quien dice la verdad.
Por ultimo, yo no tengo que hablar con mi banco para nada. Cumplan ustedes con sus obligaciones como empresarios responsables que deberían ser.
Que nadie olvide que han cambiado totalmente el mensaje. Han rectificado totalmente su primera contestación llena de falsedades para ajustarla a las verdades que yo decía.
Esto no es de recibo. SON UNOS ESTAFADORES. NO LES COMPREN NADA. NO TIREN SU DINERO.
Respuesta de AllPayTV.com
Dear Antonio,
We are sorry that this situation has caused frustration. However, we must clarify several points for accuracy:
Your order was entered in our system on Monday, October 20th, and the UPS shipping label was created the next morning, Tuesday, October 21st, at 08:25. The parcel was collected by UPS later that day. You received both the order confirmation and UPS tracking information by email.
When you contacted us eight days later because the shipment had not moved, we immediately opened a formal case with UPS and informed you of it. You were asked to allow 1–2 days for investigation, and as clearly stated in our message to you:
“If this parcel is lost by UPS, we will re-ship your order at no cost.” - of course, we offered a free re-ship but you refused that.
Instead, you requested a refund, which we processed just 11 minutes later. The refund was completed on October 29th, 2025, via Worldpay. Once a refund is processed, the timing of its appearance in your bank account depends solely on your bank or credit card provider.
We have acted promptly, transparently, and courteously at every step — offering either a free replacement or a full refund.
We regret that your review contains inaccurate claims and personal accusations, but we consider this matter closed from our side. Should you still not see the refund, please contact your bank or card provider directly, as the funds have already left our account. I also do not see anything resembling a "horrible" experience or "disaster", on the contrary, we reacted within hours, offered an immediate solution and when this was refused, paid a refund within minutes.
+++ edit following several updates to customer review ++++ additonal comment:
Since you keep re-writing and re-writing your review every couple of weeks, let me just make something clear:
. we have issued a full refund of your payment the same day, withing minutes of your email requesting it
. seeing your negative review we have sent you a comprehensive email with screenshots showing the refund, confirming the date and time. We also offered further help. But you have never replied. We have paid out many refunds and there are zero complaints here on TrustPilot of this nature. If we were scamming people or keeping money that ought to be refunded, this portal would be flooded of the same kind of rewiews - but: it is just yours. Your way of communication is to send updated rants while ignoring friendly and professional emails from our support team offering all the information you need to investigate with your bank and offering further help when needed.
With that being said, if you need help: reply to our last email.
Further edits of your review will not receive our attention.
Kind regards,
Customer Service
AllPayTV.com