Hi Kya,
I sincerely apologize for the inconvenience you've experienced. However, after thorough investigation, we have not received any correspondence from you at our official email address, Info@allurejewellers.co.uk.
It has come to our attention that there is another entity, "allure jewellery" with the website "https://allurejewellery.co," causing confusion. Please be assured that we, Allure Jewellers (www.allurejewellers.co.uk), are an independent bespoke diamond engagement ring and wedding band jeweller based in London's Hatton Garden specialising in fine jewellery with a physical premises.
We do not have any affiliation with other businesses especially online or on Facebook with similar names.
Upon careful examination, There is no online order under your name in our records. It appears there has been a misunderstanding, and we genuinely regret any frustration this has caused.
We take pride in our commitment to excellent customer service and are genuinely sorry for any inconvenience. Rest assured, we have initiated a formal complaint process and are diligently working to resolve this matter promptly.
Unfortunately you are not the first to get in contact with us about this issue they seem to be an online retailer selling goods from outside the UK which results in goods not being received on time.
I suggest contacting them directly on there website I have attached a link for you https://allurejewellery.co/contact-us/ and truly hope you receive what you have paid for.
Once again, we apologize for any confusion.
Allure Jewellers
Customer Service Team