Alpkit Opiniones 933

Customer service was exceptional in Keswick 10 days ago. I had a failure with the waterproofing of my jacket on a very, very, wet day in Grasmere.
Fortunately, I had registered my jacket online, when I purchased it and as it was within the 3 year guarantee my jacket was replaced without hesitation.
One very happy customer.

Hi Sonder
I just wanted to say that I love my Camino Ti. I have taken this incredible bike on numerous bikepacking trips: West Country/2 Moors; Trans-Cambrian, Badger Divide and it just effortlessly eats up the terrain whether its road, gravel or trail. It is super comfortable and capable: it would pass muster as a mtb trail bike and a road bike. It really is fantastic. On all the trips I have had zero mechanicals and there is not a sign of any bearing wear anywhere after 1000s kms. Thanks very much

Needed to repair my stove, they sold the part I needed very cheaply and customer service talked me though how to install with a handy YouTube video as well

Great service

My love for Alpkit just grows and grows. From your fab stores where you can get kit (inc from other brands) repaired, to clothing you can (try to) wear to death and going the extra mile (finding replacement poles for our tent when our saluki ran full pelt through the guy ropes!) We’ve been on so many adventures with our (Alp)kit! Thank you, you delicious team :)

Nice people who make good products that they stand by.

Just a great 'human scale' organisation with time to care for the smaller things. Thanks to Ash and the team.

When looking at replacing my Paramo waterproof trousers I came across the reviews for Alpkit. We were near the Ilkley store so what better destination on a wet Yorkshire afternoon. The gentleman was extremely helpful and knowledgeable and I was guided to look at the Equinox. Happy with my purchase and looking forward to trying them in the soggy Dales.

Excellent customer service. Regular buyer over the years and if I've had any issues they have always been rectified with no hassle.

Bought a tent from here less than a year ago and it’s not been fit for purpose. They advertise a desire to be sustainable and offer repair services and product warranty but I have been trying to contact them for almost a month now to get help regarding my tent and have never been replied to once. I have tried multiple avenues to contact them and provided order details showing my product is still well within the time of their warranty and am just being completely ignored. I have had to come home from my last camping trip 2 days early as I just wasn’t confident my tent would keep me sheltered and dry as promised in the product description. Hugely disappointed in not only the quality of the product but the level of customer service as well. I always try to buy from local companies with the environment in mind but this company has not met my expectations and hasn’t tried to help rectify the issues either.

At the ripe old age of 60+ l have walked, explored and stopped out all my life, These days they call it wild and stealth camping, back in the day it did not really have a name it was just being out. 'Get on with it you old git' l hear you shout, well my point is I have used various companies over the years, from army surplus through to the bigger companies like Berghaus and Rab, but l must say Alpkit is more than right up there with the best , it is the best. Why? Well the customer service is second to none, fast friendly and very efficient, (Edward sorted everything in a matter of minutes), the aray of kit is amazing and the quality will not let you down. These days we are spoilt for great choice but if you choose Alpkit they will not let you down.

Alpkit offer outstanding quality products at excellent prices. I always recommend Alpkit to people.
I’ve got sleeping bags, clothing and torches. All great and super happy.
Had an issue with a battery in one of the torches and alpkit replaced it without question, far outside the normal warranty period. This is why I always return. Great service and great kit 👍

This is such a shame because I’ve previously had good experiences with Alpkit / Sonder and their customer service has been excellent:

I purchased a titanium Sonder bike frame about 18 months ago. After a fall I bent the sliding dropout and was unable to correct despite the right tooling. I tried to order a new one but they were out of stock, so I registered my email and waited a couple of weeks. Still out of stock, I contacted Alpkit / Sonder, who said they had them in stock but they weren’t listed on their website, for some reason, and that they’d put an order in to the warehouse for me. Four weeks later, still nothing. It’s been nearly two months now since this started, still no sign of new dropouts and zero comms on the issue.

For those who don’t know, dropouts are bespoke to the frame, so if you damage one, and can’t source a new one from the manufacturer (there are no third party manufactured dropouts I can find for this bike), then your £1600 bike frame is essentially useless. If you’re a moderate to serious biker, I’d be very cautious buying a bike / frame from a company that can’t provide spares that are essential for the bike’s operation, unless you want a very expensive bike shaped paperweight in your garage.

I had been using alpkit for years now and had great customer service every time until this past month…
I had returned a bike packing frame bag that had broken - I’d had it for a about a year, emailed alpkit and they got straight back saying it has a 3 year warranty.. so great sent it back for them to have a look /repair/replace.. had confirmation email saying that had received it back on 28/4/26 and since then had zero correspondence I have also sent at least 4 or 5 emails asking for any more information and every single one has been ignored.. incredibly disappointing.

I had another bike packing trip coming up which I have just completed this past weekend and needed to buy another bag from a competitor as a replacement!

Alpkit not only make great kit (everything does exactly what it’s meant to) but their customer service is superb. Not to mention their environmental credentials and all-round ethos. Just a brilliant company.

Great bag and great customer service

Only received half my order. It was only a small order, 2x 3 pack of koala straps, they only sent one pack. No response to my email, can't seem to get through on the phone. I think its a simple error, possibly sent out on next day delivery instead of standard, but this doesn't change the fact, I didn't receive what I ordered

Had an issue with delivery on my order. I called Alpkit (spoke with Ed) and I got a new order setup and a refund on the delivery. Great service.

Came across Alpkit by accident but so impressed by their gear, value for money and customer service, they are now my first point of call if I need something for for adventures

Great customer service, had an issue with a wheel, contacted them to describe fault. No quibble they simply replaced the wheel.

Good company with great ethics, highly recommend.