Anglian Water Opiniones 

Very Disappointed in Anglian Water. I received an email thanking me for filling in a Care Assessment and they are moving me to a new tariff and my direct debit will go up to £21 per mouth. I haven't even filled in an assessment, I rang Anglian Water and they where just not interested and it was just like speaking to robots, they kept telling me you have filled assessment in and that's it, that's your new tariff tough luck. It's absolutely disgraceful so I have emailed the CEO.

Waited 20 minutes for my call to be answered on the number given if urgent assistance is required. No assistance received. I have been waiting over 5 hours for bottled after to be delivered. No water, and no idea when some will arrive. Is this what the vulnerable register is for?

I appreciate the pressure that the water industry is under due to the challenging weather patterns we are experiencing. The public have accepted the hosepipe ban and contributed to water saving. However, it is very difficult to continue to support the water saving initiatives when we see a visible leak that has been there for more than 3 months. The water flow is easily visible and my estimate would be about 1-2 gallons per minute. Based on the higher estimated rate about 250,00 gallons have been lost in this one leak. The location of the leak is on Sleaford Road, Boston, Lincolnshire opposite the recreation ground. Please demonstrate to the public that you are doing something about these leaks or your support from the public may diminish.

We have reported a leak in our area in July, during a period of drout and hosebibe ban. Anglian water have not prioritized fixing this, and have postponed an inspection until the 8th of October as it is not listed as an emergency. However, our shared road is getting ruined by the water flow, and gardens and drives becoming muddy and flooded. We pay so much for water and are receiving such an rubbish service in return, there is a severe lack of urgency with them and it shouldn't take months to fix an issue during a hosepipe ban. They are useless!

Really disappointed with Anglian Water.

My Direct Debit has been increased without me being notified, despite my account being up to date and my actual annual bills being significantly lower than the amount they're now projecting.

After the previous problems I've had with incorrect tariffs and assessments, I'm fed up with having to chase them just to get a straightforward explanation of my own charges.

I'm also increasingly frustrated by rising sewerage and standing charges, particularly given Anglian Water's history of sewage pollution and the regulatory action it has faced over this.

Customers deserve transparency and accountability, especially when water is an essential service.

EARLY AUGUST 2026 WE HAD 3 DAYS OF LOW PRESSURE THEN 4TH DAY A FEW HOURS OF WATER BEFORE LOW PRESSURE AGAIN. THIS MEANS PRESSURE FOR A BATH OR SHOWER IS ZERO BUT BECAUSE I COULD FILL THE KETTLE EVENTUALLY THIS COMPANY IS WITHIN THE RULES FOR NO COMPENSATION PAYMENT
CRAP SERVICE SO WHATS NEW BROKEN BRITAIN IS A UNDER STATEMENT

My 92yr old mothers home suddenly had no cold water. After logging the problem with Anglian water, Andrew came out within a very short time. Andrew was very quick and efficient. Thank you Anglian water

Reported water quality issue, with algae, limescale and black staining issues, they claim all are natural and not down to the quality of supply, so same old, have to spend £300-400 a year on bottled water to overcome issues faced not least on concern over wife's condition (only 1 kidney with only 30% efficiency).
Earlier call today, stated, engineer would be sent to carry out tests, truth, all issues are to be accepted as normal.
Never had any of these issues with previous provider.

Best customer service I’ve had from a large company. Had a leak somewhere on my property which was stressful, but Anglian Water gave good advice, kept in touch and were easily contactable whilst it was sorted. Everyone I spoke to, from the customer service reps to the engineers, was polite, helpful and true to their word. I was impressed.

Had no water at all, and toilets not flushing (no water). Was off for over 12 hours. As an older person on their own I was really worried. Graham a manager from AW was in my area and came round to my address and very soon fixed the problem for me. Thank you Graham for such super service.

I have tried chat bot , absolutely useless ,no one answering phone although it says 24hours and no water or very little pressure for over a day . All we get is emails telling us we might not have any water, oh yes and you can go a collect bottled water 10miles away. Bills have risen dramatically recently but service remains poor.

I just made contact with
GAIL at Anglian water re water bill had not been received and wished to pay it.GAIL was very professional,polite and courteous.
She was a pleasure to speak to and hopefully these comments can be passed on to her

Reported a sewage leak.
Anglian water came out within three hours and sorted out the problem. It was a Sunday. It was a blockage in their pipes.
Follow up call was taken by Debbie G.
Polite, timely and professional service.

Literally most weeks we suffer either low pressure or no water at all due to the state of their crumbling infrastructure. I am paying £64 per month to this joke of a company for a service that is appalling. I now pay more for my water than electricity - at least the electricity generally works.

Beware of this company they changed our meter saying the old one was slow .they fitted a smart meter the next new bill from the smart meter £1800 up a rather large amount from £220 a quarter ,😂They then said we owed them £1800 because we had a leak apparently there doing this to everyone, we had a plumber out no leak found so anglian water offered a 50 percent discount on the £1800 as a goodwill gesture,the money they areactually trying to get back is not from a leak but an actual estimated guess of water there faulty slow meter miscalculatedfor 5 years ,after 4 phone calls to them each call over an hour waiting there operator on every call was stating it was not for the meter it was for a leak a manager emailed back yesterday saying it was actually for the meterand no mention of the leak whatsoever they also while this dispute was on going sent a debt collector letter to my house this is illegal the manager was told not to call until after 5pm he called 4 times all in the morning i have contacted the CFF there regulator who have said they are NOT ALLOWED TO DO ANY OF THIS and are being investigated I suggest to anyone if there doing this to you to contact the CFF the thing is if the old meter was faulty for 5 years how do we not know we was being overcharged i have also demanded from them the test results for the old meter absolute scoundrels

Today i received my water bill. I am absolutely gobsmacked that in nearly 3 months i used £10 of water but the bill was £50. £40 in standing charges!?
Why should i be charged for NOT using any water? At the very least standing charges should be lower on the days you don't use water. So i have been penalised for not using water.
So if i am going to be charged when i don't use water, i might as well use as much water as i can to NOT help the water shortage.
This needs to be looked into bt the government.

Shame have to give a star .they leave water leaks for months then have the cheek to put rates up even use ur water when fixing leaks then still charge u .as long a ceo gets his Xmas bonus the rest have to minimise water usage .......

Unbelievably stressful. With a water leak I was pushed to the point of breakdown with spiralling costs. Horrific.

FAO: Chief Executive
Anglian Water Services Ltd
Lancaster House
Lancaster Way, Ermine Business Park
Huntingdon,
Cambridgeshire
PE29 6XU

Dear Mr Thurston

Formal Complaint – Alleged Breach of Confidentiality and Request for Investigation

I am writing to ask for your personal intervention in what I believe is a very serious breach of confidentiality by Anglian Water.
I reported an environmental incident involving an oil leak from a neighbour’s vehicle that was flowing into a drain. Before making the report, I was assured that my identity would remain confidential.

Following my report, my neighbour came to my home and complained that I had reported them to Anglian Water. This confrontation has caused me considerable distress and has left me concerned for my privacy and personal safety for my wife and myself. I have no reason to believe my identity became known other than through Anglian Water.
If my personal information has been disclosed without lawful justification, I believe this may amount to a breach of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as well as a breach of the assurance of confidentiality given to me when I made the report.

I respectfully request that you arrange for an immediate and independent investigation into this matter and provide me with a written response addressing the following:

Whether my name or any information capable of identifying me was disclosed to my neighbour.


How and why any such disclosure occurred?

Who authorised or made the disclosure?

The legal basis relied upon for disclosing my personal information, if any?

What action Anglian Water intends to take to prevent similar incidents in the future?

I also request that Anglian Water considers appropriate compensation for the distress, anxiety and confrontation that I have experienced as a direct consequence of this apparent breach of confidentiality.
Please treat this as a formal complaint. If I do not receive a satisfactory response within 28 days, I intend to refer the matter to the Information Commissioner’s Office for investigation and will consider seeking independent legal advice regarding my right to compensation.
I have always believed that members of the public should be able to report environmental concerns without fear that their identities will be disclosed. I hope you will recognise the seriousness of this matter and ensure it is investigated thoroughly.

I have contacted your colleagues, but I wanted for you to be aware of this possible breach. (See attached).

I look forward to your prompt response.

Yours

I used extra water to establish a new lawn before the July 2026 hosepipe ban. That water soaked into the ground and did not enter the sewer, yet Anglian Water charged me sewerage costs on it.
I provided photographs and calculated around 14,800 litres of lawn watering. Anglian Water awful customer services eventually accepted only 4,110 litres, offering just £11 reduction, and then hid behind its policy because I could not retrospectively install a sub-meter. Disgraceful.
Add to this higher summer water rates, serious concerns about leakage and infrastructure, and reported executive remuneration of around £1.86 million, and it is difficult to see where the customer comes first.
Water is an essential service, not a luxury. It is time this industry was treated as such.