apetito UK Opiniones 

280
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

They serve this food at my brother's care home & it's not good, bland & often dry. new potatoes are absolutely disgusting , they are dry and look like they havr been sitting in a bottom cupboard drawe... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Das Essen schmeckt recht gut, sehr gut erhitzt geliefert, nicht zuviel Fett oder Zucker, genaue Angaben und Foto im Menü-Bestell-Formular. Auswahl (sechs Menüs pro Tag) auch tageweise und kurzfrist... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amazing! The support our Care home has received and continues to receive, has been fabulous. Paul O'Hara, Duncan and Diane have been so supportive during what should have been an exceptionally st... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Dear Apetito, I am taking the time to thank you for the fantastic service that you offer. My father, aged 90, is elated. He won’t stop raving about the ‘charming delivery man’ coming ever... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante de alimentos

Escrito por la empresa

apetito UK provides exceptional meals to organisations catering to the young and the elderly in the United Kingdom. Our meals are expertly crafted by our team of dietitians and chefs and then frozen to lock in the goodness. Based in Trowbridge, Wiltshire we produce great-tasting, nutritional food for Hospitals, Care Homes, Nurseries, Independent Schools and Local Authorities. We’re also the parent company of Wiltshire Farm Foods, the UK’s premier home-delivery service for ready-made meals.

Why choose apetito?

Escrito por la empresa

Award-winning & friendly service
We’re the leading food producer for the health and social care sector and we’ve won The Queen’s Award for Enterprise – twice. We take great pride in our pioneering history of innovation within the food and drinks industry.
Safe & sustainable
We operate to the very highest standards, and this includes testing all of food in-house, minimising our impact on our environment, respecting the people we work with and supporting sustainable food producers. We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We operate a successful programme of waste reduction and resource efficiency across our whole business.
High-quality ingredients & nutritious meals
Through our wide range of well-presented, nutritious meals to suit every taste and dietary need, we aim to make a real difference to lives of elderly and vulnerable people in care. We use only quality ingredients in our meals, which are prepped from scratch by our talented chefs and nutritionists, and then frozen within one hour to lock in nutrition, freshness and flavour.

Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

280 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(280)

35 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Apetito

Apetito, at first glace, may seem just like any other meals on wheels company. In fact, they offer so much more than food. Each delivery driver, makes sure that the person receiving their food is OKAY. It's a welfare check. It only takes a few minutes, but it's always done. When they arrive, if there is no answer at the door and entry cannot be gained, they phone the person listed on their paperwork, as the next of kin or person to contact in case of a problem. It's giving you a heads up that there may be a problem. If, as in most cases, the door is answered, they carry the hot food into the kitchen and place it on the side. The food is prepared in a nutritious way and there is no skimping on the size if the portions. A wide and varied menu is available to choose from and if you have any dietary or religious restrictions, these can be easily catered for with just a phone call to the offices where, a team of dedicated helpers are on hand to help you arrange your requirements to your full satisfaction. There are many other meals on wheels services, but having seem Apetito first hand, I recommend their services and am happy to give them a 5 star rating.

1 de mayo de 2021
Opinión espontánea
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Respuesta de apetito UK

Thank you for such a great and detailed review! We are really pleased to hear you would recommend our Meals on Wheels service.
Abi

Valorada con 5 estrellas sobre 5

Very good service

Very good service, customer service advisors are always friendly and helpful. The food is also delicious and there is a huge range of choice. Would highly recommend.

29 de abril de 2021
Valorada con 5 estrellas sobre 5

We had a visit from Apetito and their…

We had a visit from Apetito and their food truck. It was a great day and all who we support were able to attend.
The new products were great and full of flavour and the team were really friendly and helpful.

28 de abril de 2021
Opinión espontánea
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Respuesta de apetito UK

Thank you for the 5* review, Lillie - we're so pleased you enjoyed the visit from our apetiser!

Ashleigh

Valorada con 5 estrellas sobre 5

I work in a Dementia home with 30…

I work in a Dementia home with 30 residents or more, we are pleased with the meals as they are tasty and nutritious and always a good variety, and they have a dedicated support team.

26 de abril de 2021
Opinión espontánea
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Respuesta de apetito UK

Thank you for such a fantastic review, Maria Kelly. We're so pleased to hear how happy you are with our service.

Kind regards
Nakeeta.

Valorada con 5 estrellas sobre 5

Great partner to work with...

Working with Apetito for some years now. Always available to help, always willing to do extra mile for us, nothing is too much for them.

26 de abril de 2021
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Respuesta de apetito UK

Thank you for such a fantastic review, Andrew. We're so pleased to hear how happy you are with our service.

Kind regards
Nakeeta.

Valorada con 5 estrellas sobre 5

Good experience, recommended!

We are an homeless hostel and we have a contract with apetito from few years now.
I am one of the team leaders and I have only recently started working with apetito team and my experience has been very good. Georgia is such a nice lady and always replies to our email straight away, very efficient and problem-solver.

22 de abril de 2021
Opinión espontánea
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Respuesta de apetito UK

Thank you for the great review, Sarah. We're so pleased to hear how happy you are with the service. I'll be sure to pass onto Georgia!

Ashleigh

Valorada con 5 estrellas sobre 5

Yummy food

The children enjoy a wide variety of different foods.
Such tasty and healthy lunches.

21 de abril de 2021
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Respuesta de apetito UK

Thank you for the 5* review, Elizabeth!

Ashleigh

Valorada con 5 estrellas sobre 5

Highly Recommended

The Salvation Army has been working with Apetito for over 10 years supplying meals for residents in our older people's care homes. Their meals are tasty and nutritious and there is also a huge variety to choose from. The dedicated customer support we receive from Apetito is also second to none!

21 de abril de 2021
Opinión espontánea
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Respuesta de apetito UK

Thank you for the fantastic review, Alex!

Ashleigh

Valorada con 1 estrellas sobre 5

Would not recommend

The meals my mum has have either been wrong or burnt to the bottom of the dish. I have phoned on several occasions and they have promised to not charge for them, but this has never happened and the receipt still shows the charge. They just don't do anything to help. Most of mums meals go in the bin, but we have no other choice.

15 de abril de 2021
Opinión espontánea
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Respuesta de apetito UK

Dear Pam,

Thank you for your comments regarding the poor service with our company. I hope you will accept our apologies and allow me to investigate your complaint. If you would like to contact me by email : julie.hill@apetito.co.uk or telephone 01225 759664 then I would be pleased to help you. We strive to provide a good service. However if we fail then we like to have an opportunity to improve so your feedback is invaluable and further specific details would be appreciated by email or telephone.

Regards

Julie
Julie Hill

Valorada con 5 estrellas sobre 5

Our care company has used Apetito for…

Our care company has used Apetito for all our care homes for over 2 years now. The Residents enjoy the food the the choice given. The food is nutritious and tasty and weight loss in residents has reduced.

12 de abril de 2021
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Respuesta de apetito UK

Thank you for the fantastic review, Julie.

Ashleigh

Valorada con 5 estrellas sobre 5

Fantastic company with amazing…

Fantastic company with amazing products.

The IDDSI range is brilliant, its very reassuring to have such excellent well prepared puree meals as well as all the other products.

Everything from the training they provide to the online ordering and to receiving the delivery is the very best.

My CDM Paul Drye is brilliant to work with. His communication is excellent and is always on hand to help with any inquiry I have.

You would do very well to be involved with apetito.

6 de abril de 2021
Opinión espontánea
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Respuesta de apetito UK

Thank you for the fantastic review! We'll be sure to pass onto Paul.

Ashleigh

Valorada con 5 estrellas sobre 5

happy customers

We have been with Apetito for the last few years and they are very good, never fail their customers and go the extra mile if necessary.

1 de abril de 2021
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Respuesta de apetito UK

Thank you for such a fantastic review. We're so pleased to hear how happy you are with our service.

Kind regards
Nakeeta.

Valorada con 5 estrellas sobre 5

would Highley recommend!

apetito have a good variety of meals and desserts to choose from. The residence i care for suffer with dysphasia and diabetes also some have high blood pressure etc.
I don't have time to cook everything from scratch all the time so apetito has been a bit of a god send.

I would highly recommend them.
my client manger Paula is amazing really goes out her way to help.
Thankyou

31 de marzo de 2021
Opinión espontánea
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Respuesta de apetito UK

Thank you so much for the fantastic review! We're so grateful to hear that you're pleased with our service.

Ashleigh

Valorada con 5 estrellas sobre 5

Apetito take the worry away

Apetito with the coordination from Paul Dyer have been an absolute 'God send' since implementation that took place during the pandemic lockdown. Apetito give us reassurance of continuity of high quality provision throughout troubling times. They have taken a huge worry away from us. We have been able to train a wider range of the team to provide support during these unpredictable times.
We definitely recommend Apetito as a partner in providing the high quality service we strive for.

30 de marzo de 2021
Opinión espontánea
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Respuesta de apetito UK

Thank you for the 5* review, we're so pleased to hear how happy you are with our service.

Ashleigh

Valorada con 5 estrellas sobre 5

Excellent Customer Service

We cannot fault the Apetito service in any way. From the account manager, the ordering of food and the delivery - the service is excellent.
There is a great range of foods which also cater for food allergies extremely well. The website is very clear and easy to use, allowing for easy flexibility of order values. We would, and have previously, recommended Apetito to other Day Nurseries who may be looking to source outside caterers.
A fantastic company to deal with.

30 de marzo de 2021
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Respuesta de apetito UK

Thank you for such a fantastic review!

Ashleigh

Valorada con 5 estrellas sobre 5

We have been using Apetito for a short…

We have been using Apetito for a short while now before the pandemic outbreak. We have found their food service most helpful throughout this difficult time. The food has proved cost-effective when managing our monthly outgoings. Apetito have also helped to monitor the cost and have provided us with a spend-cap, should we spend anything over our initial monthly budget. A few months ago we hit a brick wall and due to a lack in kitchen staff, we ended up ordering similar meals repetitively, but our Account Manager, Paul Drye was able to identify this and get in touch with us. Paul is a great trainer and we can contact him at anytime with any concerns we have. We highly recommend him, he is such an affable chap and is very approachable. We have since been given a tasting day and help with updating our menus. On the whole I advocate for Apetito meals and in particular the nutritional value they provide for our Residents.

29 de marzo de 2021
Opinión espontánea
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Respuesta de apetito UK

Thank you for such a fantastic review, Stephanie.

I'll be sure to forward onto Paul.

Ashleigh

Valorada con 5 estrellas sobre 5

Outstanding Service

The customer service is outstanding at Apetito. We enjoy the wonderful food and meals and feel there is a huge choice of meal options. We are delighted with every aspect of the food delivery.

29 de marzo de 2021
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Respuesta de apetito UK

Thank you for the 5* review, Susan!

Ashleigh

Valorada con 5 estrellas sobre 5

FANTASTIC SERVICE

FANTASTIC SERVICE
We have used Apetito for almost 3 years and we cannot say enough about how good their customer service, deliveries and especially their food are. We are a 42 place nursery and we feed children main lunch and pudding Monday to Friday. Apetito provide a varied and highly nutritious menu which our children love. They have solved our problem of the cook having time off or annual leave. Anyone is able to pop their prepared meals into the oven. Their guidelines and record keeping templates make cooking as easy and hassle free as can be. Their teams throughout their company are professional and friendly and solve any problem they may crop up. We are extremely happy and would highly recommend any nursery setting to use them.

26 de marzo de 2021
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Respuesta de apetito UK

Thank you for the fantastic review, Jill. I'll be sure to forward this to our Nursery sales team!

Ashleigh

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