Poor aftercare experience despite repeated attempts to resolve defects
We purchased a new-build property from Applethwaite Homes. Prior to completion, we identified a number of snagging issues which Applethwaite Homes had the opportunity to address before we moved in. Many of these issues remained unresolved at handover.
Within days of moving into the property, we identified a significant number of further defects, including issues we believe constitute non-compliance with Building Regulations. These included both cosmetic and structural concerns throughout the property.
Despite raising these issues formally and in writing on multiple occasions, we have found the aftercare process extremely disappointing. Some issues raised verbally were not recorded, specific written questions have gone unanswered, and communication has often been inconsistent.
We have also experienced issues with remedial works carried out by contractors appointed by Applethwaite Homes. In several cases, attempted remedial works have either failed to resolve the original defects or have resulted in additional issues requiring further attention. This has led to repeated visits and further disruption.
The driveway also remained incomplete after we moved in, and we were not informed before exchange or completion that it would not be finished.
Update (July 2026):
Unfortunately, our experience has continued to deteriorate.
Following ongoing issues with the outstanding defects and remedial works, we requested that an alternative representative be assigned due to concerns regarding previous interactions and communication with their only single appointed representative.
Applethwaite Homes has now informed us that the outstanding remedial works will not progress unless we allow their only single appointed representative, access to the property. This is despite the fact that their only single appointed representative does not carry out the remedial works; the works are undertaken by tradespeople and contractors.
We have asked Applethwaite Homes to explain why alternative arrangements cannot be made to progress the outstanding defects.
Applethwaite Homes has stated that if we are unhappy we should refer the matter to the NHBC. Given the current position, this is now the route we will need to take to seek an independent assessment of the outstanding defects.
If you are considering purchasing from this developer, do not rely solely on the developer’s own inspection process. Make sure all issues and agreements are clearly recorded in writing and ensure identified issues are addressed before entering into agreements.
Based on our experience, we cannot recommend purchasing from this developer. Our experience has been that defects have remained outstanding, remedial works have required repeated attention, and the aftercare process has been far more difficult than it should have been.
21 de mayo de 2026
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