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Argos Trade-In Opiniones 

125
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Completed online trade in form. Return packaging received within 2 days. Sent phone of on Friday. Notified that phone received on Tuesday. Trade in paid on Wednesday. Very efficient. Paid what had bee... Ver más

Valorada con 4 estrellas sobre 5

Really simple process. Follow the step by step guide. Use the post paid documents; wrap the old item up well; get PO receipt. 3 days later, phone arrived at destination; one day later, phone accepted... Ver más

Valorada con 4 estrellas sobre 5

A fair price quoted. The packaging arrived in a day or so.My only negatives are that Argos delayed my new phone for about 4 days to collect it. Not trade in’s fault but I only just made the deadline d... Ver más

Valorada con 5 estrellas sobre 5

Very straight forward! Received the postage kit a day after my request, delivered promptly and was kept informed throughout. Very prompt payment too. Highly recommended service!

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4,6

Excelente

TrustScore: 4.5 sobre 5

125 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

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(125)

121 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

My older Samsung Galaxy A13 5G…

My older Samsung Galaxy A13 5G Smartphone was not honestly that bad it was in great working condition the Volume was working well and the Camera's also we're working well and the apps all were working Fantastically well apart from a minor Scratch on the Screen I was offered £15 from a Local Shop as a second hand buying phones. I'm not HQ with your Trade -In service. From Mr Harjinder Singh

15 de junio de 2026
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Respuesta de Argos Trade-In

Hi there,

Thanks for taking the time to leave your feedback.

We’re sorry to hear you’re disappointed with the trade-in value. On inspection, the device was received with a cracked screen, which classifies it as faulty under our grading criteria and impacts the valuation.

If you’d like any further clarification on the assessment, please feel free to get in touch and we’ll be happy to explain this in more detail.

Kind regards,
Argos Trade-In

Valorada con 5 estrellas sobre 5

Excellent

Excellent, bought new phone Sunday instructions easy for trade in, received label and had agreed money in my account on Thursday.

18 de junio de 2026
Valorada con 4 estrellas sobre 5

Great customer service.

Updated: I received a call today from Billy in customer services and several follow ups after he acted upon the feedback — honestly, a credit to the MTR team. I felt genuinely listened to, and he not only understood my concerns but agreed that improvements are needed to the customer journey — specifically around better informing customers about reasons a product may fall below their standards and what that means financially. I’d welcome those changes and hope they improve the overall experience for future customers.

My original review -I think it’s terrible that you lure people in with a favourable price but then offer less than half for any issue. My Mac battery was apparently tested at 76% (bear in mind the battery settings stated normal) and due to it being under 80% you would only give me less than half the stated amount.

It’d be better to be transparent to people about price tiers so that they’re better informed before sending off their electronics to you.

15 de junio de 2026
Valorada con 1 estrellas sobre 5

Not great if I'm honest. Still not great if I'm honest.

Not great if I'm honest.

Update: Just taken a call from your 'customer service' team. Team member was arguementative and did not offer to resolve anything. Just over talked me.

Yes, you're right. Still not resolved.

Still not great...in fact pretty poor service. Won't use again....there are better companies around.

12 de junio de 2026
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Respuesta de Argos Trade-In

Hi, thanks for your feedback.

We’re sorry to hear you’re not satisfied with your experience. We did reach out to try and understand the issue and offer support, but appreciate that the conversation didn’t resolve things for you.

If you’d like to revisit this, please get in touch and we’ll do our best to help.

Kind regards,
Argos Trade-In Team

Valorada con 5 estrellas sobre 5

Easy to do!

Easy to do and was paid the price offered online.
The only snag was the original envelope didn't arrive to return the phone until I asked for a second one!

22 de mayo de 2026

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