Armishaws Removals & Storage Opiniones 

Just to update on my review of 8th October. I have still had no satisfaction from Armishaws. Their idea of "reaching a settlement" is to refuse to offer any more than has already been offered. I am told that the evidence I provided of the value of damaged and lost items was unacceptable and it was suggested by their legal department that I use evidence from Facebook Marketplace which in my opinion is no more reliable that the evidence I provided. Furthermore they refuse to consider any form of compensation for the bad service we received despite having admitted that there were faults and having admitted that two members of staff were sacked in consequence. I say again, steer clear of them.
If they had made any attempt to behave more reasonably in the situation I would not feel forced to warn others of their attitude and business practice in this case. They say I have been aggressive, is it any wonder when they have been so obtuse.
I doubt they will like this review any more than my last one.

Excellent service provided by the lads, Mike and Taylor quick and cheerful would highly recommend the company,cheers

We moved one house and put the contents of another house in storage over two days. Toby, Sam, Ben, Aiden, Harry and Rascal were friendly, and made the whole experience stress free. Would recommend Armishaws for their care and attention.

Darin and Rohan, our removal team from the Salisbury Depot were excellent. Very efficient and organised and made our move happen smoothly and without added stress.

Paul & Luke were superb on our house removal. Professional fast & trustworthy. These chaps are highly recommended. A+

We have used Armishaws over a three day period for our move.

We have to say that Craig and Kaden were faultless throughout, despite various challenges and tight time lines they were diligent, professional at all times.

They worked hard to achieve the goal, kept a smile on their faces and were a pleasure to deal with. They are a shining example of what customer service should be and Armishaws should be proud of having men like this working for them.

We cannot say a bad word about them.

Thank you for all your hard work and making our move go as smoothly as it could’ve have done. All the best Craig and Kaden.

Regards

Craig Leah Rory and Foxy

Having not moved for 14 years, we were nervous about moving a family household. Armishaws were fantastic from start to finish.
The crew arrived early and immediately were friendly, efficient and professional. Sam, Aiden and Toby were a great team who dealt with some vintage and awkward furniture smoothly and communicated well throughout. Definitely helped take the stress out of moving, and we felt confident our property was in good hands. Would definitely use again, and happy to recommend.

Armishaws stepped in when our original removal company could not supply us on our date when it had changed, Armishaws were brilliant with their phone support, surveyor and then on the day with the removal team. An extremely professional and friendly team of Craig, Martin and Alac, they kept us calm on such a stressful and busy day and were so efficient and careful with all our belongings, many thanks to the whole team.

A massive thank you to everyone at Armishaws, the move went really well and everyone we dealt with at your business gave fantastic customer service.

From our exchange being delayed making me fret, you guys made me feel like it was all going to be fine right the way through and it really really helped the process.

Craig was great when he quoted and got the amount of time it would all take spot on which meant it could all run smoothly over the move. The guys in accounts and transport for both ensuring it was booked and sorted and reassuring me was also greatly appreciated.

The guys on the day I could not speak more highly of, each and every one of them was a pleasure, they work so hard and are so organised! They ensured it ran like clockwork and they were 100% reliable, nothing was any trouble at all. They really were an absolute pleasure and I am so impressed with your company as a whole.

I would recommend you guys to everyone!

Thank you again, we had a difficult time leading up to the move so for this to have gone as smoothly as it did we were just very happy and grateful.

We were moving and our scheduled removal company let us down a week before. Armishaws came to the rescue and I can honestly say that they are the best removal company that we have had. We have moved a lot, so we can make comparisons - they were superb and I cannot recommend them highly enough!

Mike & Kris were the crew who moved us out and Paul & Luke were the crew who moved us in - the best. Moving is never fun but Armishaws and their staff just made everything so easy. Such nice people and a really good move.

We used Armishaws on Friday for a short distance move of a 4 bed house. Artur, Josh and Morgan worked very hard to get use moved in one day. I was very impressed by their diligence and efficiency. We are unboxing now and very impressed by how carefully everything was packed.

When I had my belongings put into storage it was a new experience but Armishaws made it very easy. See my review on the 31 May. Now my belongings have been returned it was even easier. Big thank you to Berni in the office who made the process very easy and answered any questions I had. And to Alec and Luke who delivered my belongings back to me and worked so hard with great care to make sure they were put in the correct rooms with no scuffs on the walls and they also protected my carpets. And to top it all they also put my table back together again which had to be dismantled to put in storage. I would highly recommend Armishaws based on my experiences.

I wish I could complain about Armishaws Customer Service, except there wasn't any! Starting with Armishaws sales rep. over promising the service provided and quoting 2 days for removing into store, followed by 2 days delivering & unloading to the new house from store. In reality the actual time for removing was 5 hours and 4 hours for delivering & unloading. Not unreasonable to suggest I was overcharged? Armishaws reply was one of complete intransigence!
On the day of delivery it had been raining, I called Armishaws to ensure they would be protecting the new carpet on the stairs & landing,
No! was their answer.
Why not was my reply?
Its not part of your contract, was their answer. Surely that would be part of your service, respect for customers property, was my reply.
No! again was their reply.
So I purchased Floor Protector, plastic adhesive film, from Armishaws at £44.40. What they did not explain the £44.40 was effectively a 'hire charge' and only for the duration of the 4 hour unloading. The delivery team on completion removed the Floor Protector without any consultation with me.
Again complete intransigence from Armishaws to my subsequent complaint.
Finally, I'm feeling free of Armishaws ineptitude, except the free phone number displayed on their packing boxes to arrange collection of the empty boxes, connects directly to Nationwide Bank! YES really, I rang it 3 times thinking I had misdialled.

17/10/2024
Armishaws reply to my Trust Pilot review confirms they are in denial of their poor customer service, always the customer at fault!!
My dates were always flexible due to unknown completion date of my sale & purchase, I was told by you surveyor that was purpose of paying £200 to be on your 'preferential list'.

Amazingly Armishaws management feel vindicated of any poor service based on some tick box survey when the order was placed, before the customer is exposed to the intransigence of your management style.

Floor protection was never offered or discussed by your surveyor, but you choose to stand by the small print of your contract.
When you advised you could protect my new carpets for £44.40 I agreed to the purchase. In our discussions, your lack of customer service experience, failed to mention your company policy was to remove the protector. Instead you blame your customer for not requesting your staff, my recent purchase, should remain, it was now my property, a fact you you choose to ignore.

I read with interest your 5 Star Reviews, its clear they all praise the delivery teams, why? they write across the delivery note there names and tell the customer if they get a mention on trust pilot they receive a bonus! Do you encourage this practice in an attempt to maintain a star rating? I did not read any 5 star reviews extoling the virtues of Head Office customer service, that should be of concern to Armishaws, indicates you are behind the times.

I notice you chose not to comment on why your FREE PHONE NUMBER 0800 917 1015 which you display on your packing boxes still connects with Nationwide Building Society, where the caller is asked to enter their 16 digit debit card number. That does not register as concern for Armishaws, unaware perhaps of the increase in people being exposed to scammed these days.

Armishaws got me out of a hole with only 7 days between quote and move date. Over the days of packing, moving and delivering back my possessions Morgan, Craig, Alan and Lloyd were amazing.

We had Darrel, Rory, Andy, Andrew who did an exceptional job of packing and relocating us. The company bent over backwards to meet our completion date and we are very grateful for this.

I used Armishaws for a recent house move in Wokingham.They were absolutely excellent - so helpful and couldn't do enough to help, on a v stressful 2 days. Thank you Andy Curis Andrew Taylor and Lulac. We have used this team before, and also recommended them to a colleague and they have always been great.

Moved from the south east of England to the North. The team (Mike, Kaden, Kris and Luke) were amazing. Their politeness coupled with their professional work ethic mean the move went without a glitch. They arrived promptly as agreed in immaculate uniforms and packed our 4 bed house in no time at all. At the other end they arrived on time and offloaded the lorry swiftly. Taking care to ensure all carpet protection was laid down before entering. Nothing was too much trouble for them. Outstanding service from such a professional team.

Ben and Jake were absolutely phenomenal! From start to finish, their professionalism and hard work were unmatched. They handled everything with such care, ensuring my belongings were transported safely and efficiently. Their patience, even in the face of challenges, was remarkable. They treated my items as if they were their own, showing the utmost respect for every piece of furniture and box. Their attention to detail and dedication to getting the job done right truly set them apart. What really stood out was their positive attitude and commitment to making the entire moving process stress-free. I've worked with several removal services before, but none come close to the excellence Ben and Jake provided. They went above and beyond in every aspect, leaving me incredibly impressed. If you’re looking for the best removals team, these two are in a league of their own. Highly recommend! Thank you, Ben and Jake, for being so amazing!

Thank you to the company for sending Darin back to complete the move last week from Chicksands. He along with Rory has worked really hard to help us with the move. Everything was packed and moved with care.
Amazing work. Thank you very much

The Removal guys Did a great job from start to finish a few days ago.
Wayne, Martin, Andrew, Andy, Chris
And campervan man 😀

Office team also very good with the administrative and communication side.

Craig the man who initially started all this with coming to the house and quickly answering the odd question