I feel like I have been scammed. I ordered a package of three boards at the reduced price, was forced to watch a video under threat of being billed twice, finished the video, clicked the button sayi... Ver más
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I feel like I have been scammed. I ordered a package of three boards at the reduced price, was forced to watch a video under threat of being billed twice, finished the video, clicked the button sayi... Ver más
La empresa ha respondido
The customer service has been very responsive. They responded to my email questions within 30 minutes on a weekend. I am enjoying the knives and cutting boards very much. I love the variety of knife t... Ver más
Ordering was easy! Shipping/receiving the cutting boards was okay…took a little while, the company kept me informed. Once i received and started using the cutting boards, I noticed that they... Ver más
Items bought are amazing I got three cutting boards and a knife set. The cutting boards have been such a help with their durability easy clean and knowing no bacteria is growing like with wood cutting... Ver más
Contact Us : 💌 Email: support@auntierue.com We're here for you and reply in under 12 hours. About Auntie Rue Auntie Rue is a premium kitchenware company dedicated to creating high-quality kitchen tools designed to make home cooking safer, easier, and more enjoyable for families everywhere. Our mission is to provide trusted kitchen essentials made with carefully selected materials, thoughtful design, and high manufacturing standards that home cooks can feel confident using every single day. We offer a growing range of kitchen products including titanium cutting boards, Damascus steel knives, and everyday cooking tools developed to support healthier food preparation and a lifetime of family meals. Auntie Rue products are designed to help home cooks avoid the hidden downsides of plastic and bamboo cutting boards, protect knife edges, keep food prep surfaces cleaner and more hygienic, and bring lasting quality to the heart of the home. Our kitchen tools are built to support real-world cooking while fitting easily into everyday routines. At Auntie Rue, we believe great kitchen tools begin with quality materials, consistent craftsmanship, and a customer-first approach. We focus on materials with proven durability and established demand while maintaining strict standards for purity, food safety, sourcing, and manufacturing quality. Every product is carefully developed with attention to quality, reliability, and long-term everyday use. Our team continuously works to improve our products through ongoing research, quality control, and customer feedback. We are committed to creating kitchen essentials that combine trusted materials with practical everyday performance for men and women who love cooking for the people they care about. Every Auntie Rue product is developed with a focus on material quality, build consistency, and customer satisfaction. Auntie Rue is proud to offer kitchen products designed to support a wide range of cooking and lifestyle goals, including safer food prep, easier cleanup, longer-lasting knife sharpness, more hygienic kitchen surfaces, and beautiful, durable tools that last for years. Our goal is to provide reliable kitchen solutions that help customers cook with confidence, keep their kitchens cleaner, and enjoy preparing meals at home. Whether you are searching for titanium cutting boards, non-toxic cutting boards, plastic-free food prep surfaces, Damascus steel kitchen knives, durable chef knives, hygienic cutting boards, or premium kitchen tools built to last, Auntie Rue is committed to delivering quality kitchenware designed to support everyday cooking, family meals, and a lifetime in the kitchen.
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I love these cutting boards (I have 2, a small and a medium) all of my old wooden and plastic cutting boards are out in my wood working shop now, they can protect my workbench from my tools without getting anyone sick. These titanium boards are las I need in my kitchen.
I like the build quality of the board. The ordering process was easy. I am happy that now i have something i use a lot with no germs and is sanitary
I am so upset I had not read these reviews on here before making the mistake of purchasing from this company. As I read through the 1 star reviews I realized I was not the only one who felt uneasy about the purchase from the beginning. My credit card company said that it denied by purchase but it somehow still went through. When it arrived at my house a week later from China, not Japan, I was not pleased. The boards were smaller than what was stated on the website. I reached out to dispute all of this to be told my claims were false and they could charge me another $100 for making them. That is not customer service it's a scam. The address is from DE, the phone number is from CA. The picture of the Michelin Star Chef of over 20+ years who allegedly uses the boards does not exist. I cannot believe I fell for this. I want my money back, I don't even know if the boards I received are safe to use since everything else on the website appears to be a fabrication. The company will likely respond back to this comment like they have the rest and share more lies about what happened or who they are. If you pull them up on the better business bureau, you won't find any info because it states they only opened less than 6 months ago. Don't make the same mistake I did!!

Respuesta de AuntieRues
Scam -- purchase process gives you a bunch or flashy distracting check boxes, a couple months later I figured that I was charged 25 bucks a month for some email subscription that I didn't even ever read, and allegedly I agreed to it when making a purchase. Asking for a refund didn't work.

Respuesta de AuntieRues
This company has deceptive business practices, to say the least. Read the other reviews about this. I received one of their cutting boards as a gift and the person that purchased it for me was tricked into a membership, that really doesn’t amount to anything. Recipes…there’s a ton of free recipes online. They automatically opt you In without you being aware, unless you read the fine print I guess. It may be “legal” but it’s deceptive for sure. You shouldn’t have to be sure to opt out before you check out because they automatically opt you in. Regardless of the product, the business practices warrant a poor review and never buying from, period. DO NOT BUT FROM THIS DECEPTIVE BUSINESS, unless the change their ways.

Respuesta de AuntieRues
I didn't really like the ordering process. I somehow signed up for a subscription, but they took care of it, no hassle. I did get additional cutting boards and their knives. I have to get used to cutting metal on metal, but I'm glad I'm leaving the microplastics behind. I've already used most of the knives and all the cutting boards. All the products have been great so far and the customer service is very responsive, professional, and helpful.
I didn’t receive my rubber cushion either the titanium cutting boards

Respuesta de AuntieRues
Like the thickness and the fact that it doesn't hold bacteria. Nice. Support kept me informed all the way to my house. Great service.
My daughter-in-law wanted the board for sanitary purposes. She said it is doing exactly that 👏
DO NOT PURCHASE and DO NOT ENTER YOUR CREDIT CARD INFO. Be careful even putting the items in your cart if you aren't sure. I put items in the cart and started the check out process, but I did not submit payment. I felt iffy about the purchase and the website felt scam-ish, so I decided not to hit submit payment / purchase and closed the tab instead. But guess what I got a bill for and appeared at my house a week later? The cutting boards I closed out on. Additionally, I have noticed a monthly recurring 24.95 charge on my credit card for a "warm table circle" subscription I DID NOT put in my cart nor purchase but, clearly, was automatically selected by the website. When I went to the website to look at their FAQs and returns, they have a "60 day promise" that only covers defects and MANY terms about not being able to cancel or change your mind even within seconds because their orders process immediately. These terms and disclaimers very clearly indicate this is a common issue and belies their unethical business practices. And for all of these reasons, my gut to NOT buy the product was correct; too bad their website was so shady that clicking out of the tab still led to purchase. DO NOT enter your credit card info into this website.

Respuesta de AuntieRues
Its been a few months now, so I can provide an honest review
The board and accompanying chefs knife have worked out beautifully
I have two sets of European knives, Henckel and Wusthoff, and I love them The Henckels are over 35 yo and get almost daily use
The chefs knife I purchased with the board does not seem to need honing or sharpening any where near as much as the European style knives, when used with the titanium board
I highly recommend the board and the knife
I may just have to buy another set just to stage next to the grill and BBQ smoker!!
Its exactly as promised, im really satisfied with it, especially with all the microplastic stuff you see online, you have to take care of your heath and get your self one of these cutting boards, I seriously encourage everyone to read about microplastics and invest in one of these titanium cutting boards!
60-day return policy is misleading. It's advertised as returnable if I don't love it. However, returns are only accepted for manufacturing defects-no exceptions. The cutting board is quite a bit thinner than pictures suggest. The fact that they mention items may not look like how represented in pictures is also suspect.

Respuesta de AuntieRues
You have to watch like a hawk. They somehow signed me up for a $24.95 subscription, probably a pre checked box. I NEVER sign up for free trials that I have to cancel later. When I complained the refused a refund and offered $10 as a courtesy. I missed the first charge, so I ended up paying $50 for something I didn't want. But hey, the gave me $10 back.
The titanium cutting boards and knife set were above our expectations. The knives are beautiful and well crafted as stated on your website. Auntie Rue kept us updated with the progress of our order when it shipped which was much appreciated.
We love the cutting board we purchased! It was shipped promptly and packaged well. Thank you!
The Cutting Boards we received do NOT LOOK LIKE the ones on the website.
Also the "Contact customer support" links don't even work.
Starting to wonder if this is a scam.
The customer support link just started working after we were emailing
Also you never admitted that the hanging notch in the handle as shown on the website is missing from what was sent.
The pictures on the home page clearly show the notch in the handle (which i sent multiple pictures of) and you would not acknowledge. You keep telling me what was delivered is exactly what's shown on the web site. It's not. The handle does not have the hanging notch as shown and the pictures are very deceptive on how thick the actual product is.
I would suggest you get rid of those pictures and put up what the customer is actually buying.

Respuesta de AuntieRues
They say you can return item for full refund and free shipping. They lie. I did not even open my package when it arrived because I no longer wanted it. I had read reviews that I did not like. They actually threatened me with an additional cost of $102 if i contacted my credit card. I have the email.

Respuesta de AuntieRues
it is thinner than I thought but I like that no food or germs will be on it after washing. I like how it feels when cutting
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