Cake came after date requested as was not amend as promised. Left in rain on step after we left.cake was damaged and flowers broke. Promised me a refund and over two weeks been told differently stori... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
It was easy to order the cake off the website, it was packaged really well. We had a bit of a problem with the delivery and l contacted customer services, and they came back to me really quickly,... Ver más
La empresa ha respondido
Perhaps their cakes are delicious, however I phoned several times but no one ever answered the phone; in fact the call appeared to be cut off each time. I went elsewhere & received excellent service f... Ver más
La empresa ha respondido
We ordered a railway themed fourth birthday cake for our son. It was delivered right on time and was well packaged in perfect condition. We got it two days before his birthday and stored it in our s... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
bakerdays is situated in the heart of Nottingham. We safely deliver great celebration and gift cakes all over the UK, next day! The folks at bakerdays are not just great bakers and innovators. We have developed a truly versatile colour and decorating process to create beautiful cakes that actually taste just as if you made them yourself. Our passion for cakes (mainly eating them) is only exceeded by a knack of creating the perfect cake design for every occasion. We're the cake decorating company from Nottingham! We're like a bakery cake shop, but completely online!
Información de contacto
12 Southglade Food Park , NG5 9RG, Nottingham, Reino Unido
- 03335772559
- support@bakerdays.com
- www.bakerdays.com
3,7
Medio
2 mil opiniones
Ha contestado el 83% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Damaged cake
Cake came after date requested as was not amend as promised. Left in rain on step after we left.cake was damaged and flowers broke.
Promised me a refund and over two weeks been told differently stories ...excuse after excuse..would not use them again
28 de marzo de 2026
Opinión espontánea
Respuesta de bakerdays
We’re very sorry to hear about your experience and sincerely apologise for the disappointment caused — this is not the standard we strive to deliver.
Please be assured that your full refund has already been processed back to your account. Depending on your bank, it may take a short time to appear.
We also apologise for any frustration caused by the communication. We always aim to respond to your emails as promptly as possible and truly appreciate your patience.
Again, we’re very sorry, and we do hope to regain your trust in the future.
very disappointing experience :/
I ordered a bento cake and some cupcakes for Mother’s Day that were meant to come with a cupcake tier stand. When it arrived the stand wasn’t in the box. I only ordered the cupcakes because it came with the stand as I liked the aesthetic and I would not have bought them otherwise. I explained this to bakersdays and even mentioned the fact that I am autistic and it upset me because things didn’t go the way it was planned in my head and it was too late to go out and find a tier stand. I spoke to Marielle who seemed to be really friendly and helpful and offered me a free cake of my choice which was really generous. So I picked a limited edition chocolate Easter bento cake that has a nest on top with mini eggs. She said she would schedule the delivery for 2nd April so that me and my nan could enjoy it over Easter’s. The cake did not come. I therefore had to complain again and she said it didn’t get passed onto production team and I said it was fine. I then received the cake on 8th (yesterday) and it was not at all the cake that I picked and not even one that exists on the site, it had pink and blue buttercream on top and the cake was green and pink inside. it looks sloppy and like the butter cream was just slapped on and inside. I then emailed them about this and I got a reply within a minute and then once I explained who I was and the situation, I have now been ghosted and received no response, even after emailing again this morning. It just feels disheartening as I was looking forward to the cake that I chose and I feel like a beg having to chase it up constantly, when it was something I was offered as a goodwill gesture :( I wish I could include a photo on here it looks like some sort of joke :/
8 de abril de 2026
Opinión espontánea
Respuesta de bakerdays
I am so incredibly sorry to hear about your experience. Thank you for taking the time to explain everything in detail — I can completely understand how disappointing and upsetting this must have been, especially given how much thought and planning went into your Mother’s Day order.
Firstly, I sincerely apologise that your original order arrived without the cupcake tier stand. You are absolutely right — if that was a key part of why you placed the order, then we failed to meet your expectations from the very beginning.
I’m also very sorry that, after speaking with one of our team and being offered a goodwill gesture, the situation continued to go wrong. Not only was your replacement cake not delivered on the agreed date, but when it finally arrived, it was not the cake you had chosen and did not meet the quality or design standards you should expect from us. I completely understand why this would feel disheartening and frustrating, especially after already having to follow up multiple times.
We are particularly sorry that your emails have gone unanswered since — this is not the level of service we aim to provide, and you should never feel like you have to chase us repeatedly or feel like a burden for raising a genuine concern.
We truly want to make this right for you. Could you please contact us directly at sales@bakerdays.com with your order details? We will personally review your case as a priority and ensure you receive a proper resolution — whether that’s a full refund, a replacement made exactly to your original choice, or another solution that works best for you.
Once again, I am very sorry for the disappointment and inconvenience caused. We genuinely appreciate your patience, and we would really value the opportunity to restore your trust in us.
Try answering the phone.
Perhaps their cakes are delicious, however I phoned several times but no one ever answered the phone; in fact the call appeared to be cut off each time. I went elsewhere & received excellent service from people who knew how to answer the phone.
31 de marzo de 2026
Opinión espontánea
Respuesta de bakerdays
We’re very sorry to hear about your experience, and we completely understand how frustrating that must have been. We sincerely apologize if your calls went unanswered or were cut off—that’s certainly not the level of service we aim to provide.
Our team is available from 9:00 AM to 5:00 PM, but we regret that we may have missed you during that time. We truly appreciate you bringing this to our attention.
Please feel free to email us at sales@bakerdays.com with your contact number, and we’ll make it a priority to call you back and make this right. We’d really value the chance to assist you properly.
Thank you again for your feedback, and we hope to serve you better moving forward.
Beautiful 80th Birthday Cake
It was easy to order the cake off the website, it was packaged really well. We had a bit of a problem with the delivery and l contacted customer services, and they came back to me really quickly, thank you Marielle
The cake was for my Step-mom's 80th Birthday she was very pleased with the cake. Every one who was at the party said the cake was beautiful and tasted wonderful.
Thank you Bakerdays.
27 de marzo de 2026
Opinión espontánea
Respuesta de bakerdays
Thank you so much for your lovely review! We’re delighted to hear that ordering was easy and that the cake arrived well packaged.
We’re especially pleased that our customer service team were able to assist you quickly with the delivery issue—your kind words will definitely be passed on to her.
It means a lot to us that your step-mom enjoyed her 80th birthday cake and that it was such a hit with everyone at the party. Knowing that it both looked beautiful and tasted wonderful truly makes our day!
Thank you again for choosing us to be part of such a special celebration. Until your next one! 🎉
Highly recommend
We left getting a birthday cake for my son until the last minute and couldnt believe it was possible to get a personalised cake delivered next day!
The cake was perfect, reasonably priced and yummy. What a great service!
6 de marzo de 2026
Opinión espontánea
Respuesta de bakerdays
Thank you so much for your lovely review!
We’re so glad we could help with a last-minute birthday surprise and that everything arrived in time for your son’s special day. It’s great to hear you were happy with the cake, the price, and of course that it tasted yummy too!
We really appreciate your kind words and hope to be part of your celebrations again in the future 😊
Fantastic - highly recommend
Fantastic service from ordering to delivery - design team helped ensure our request for a photo to be added to a plain cake was supported, with them helping to adjust the picture to centre it more. The cake arrived as stated, beautifully wrapped to protect it during transit to our party. The colours were vibrant and the final product was perfect - thank you to all involved and would definitely recommend
20 de marzo de 2026
Opinión espontánea
Respuesta de bakerdays
Thank you so much for your fantastic review!
We’re delighted to hear that you had a great experience from ordering through to delivery. It’s wonderful to know our design team could help get your photo just right, and that the cake arrived safely and looked perfect for your party.
Your kind words about the colours, presentation, and overall service really mean a lot to the whole team.
Thank you again for your recommendation — we’d love to be part of your celebrations again in the future! 😊
I ordered a cake for my daughter’s…
I ordered a cake for my daughter’s birthday. On receipt of the confirmation of my order I noted that the delivery address was incorrect. I immediately emailed bakerdays to rectify this. I received an email to assure me that the amendment had been made. On the day the cake was due to be delivered to my daughter’s address I received a text message informing me that the cake had been delivered to my local post office! The message informed me that I cannot collect the cake until tomorrow. I will then need to post the cake to my daughter’s address at additional cost to myself. My daughter lives in a different city therefore will not receive the cake on her birthday, in fact she won’t receive it until some considerable days after! This obviously defeats the whole object! I am beyond disappointed with the company, would not consider using bakerdays in the future and would certainly not recommend!!! I feel that I have wasted my money on a company who have proved themselves unreliable despite emails to the contrary!
Update - Bakerdays emailed to apologise and offered to repost my daughter’s birthday cake, which should be received tomorrow. Obviously this would not arrive on her birthday as planned. I accepted the offer and await feedback regarding the arrival of the cake tomorrow. Hopefully there will be no further disappointment.
24 de marzo de 2026
Opinión espontánea
Respuesta de bakerdays
Hi there,
We’re very sorry to hear about your experience and completely understand how upsetting this must have been, especially given the importance of your daughter’s birthday.
We sincerely apologise for the confusion around the delivery address and the inconvenience caused by the parcel being redirected to your local post office. We appreciate how frustrating this situation must have been, particularly after you had already contacted us to correct the details.
We’re glad we were able to arrange for a replacement cake to be sent, and we truly hope it reaches your daughter safely — even though we understand it is later than originally planned.
We’ll be awaiting your feedback once it arrives and hope that the cake brings at least a little joy despite the delay.
Once again, we’re very sorry for the disappointment caused and appreciate you giving us the opportunity to put things right.
I ordered an anniversary cake it was to…
I ordered an anniversary cake it was to be delivered on the day prior 20 March 2026 ( as it was a sponge cake) to the said anniversary. It did not arrive even on the Saturday. I had to make last minute local alternative arrangements. If this company wants to provide cakes by post ( courier) then it must make its promised delivery dates.
I have learned my lesson to go local in future and avoid companies who promise delivery dates that are not kept. This cause disappointment for special occasions.
21 de marzo de 2026
Opinión espontánea
Respuesta de bakerdays
Hi there,
We’re very sorry to hear about your experience and completely understand how disappointing this must have been, especially for such an important occasion.
We always ensure that our cakes are dispatched in advance of the selected delivery date to allow for timely arrival. However, in some instances, courier issues can unfortunately occur, and in this case, it appears the delivery did not reach you as expected.
We sincerely apologise for the inconvenience caused and the need for you to make last-minute alternative arrangements. This is certainly not the level of service we aim to provide.
Please do contact us at sales@bakerdays.com so we can look into this further and make things right for you.
Thank you for your feedback, and we’re very sorry again that this impacted your celebration.
Lied about their listing
I ordered a Valentines Day cake, that was supposed to have an 'amazing hidden heart' made from red velvet. It did not contain this, just a regular cake. The cake was nothing special, but delivered quickly and in one piece. Simply mis-sold though.
12 de febrero de 2026
Opinión espontánea
Respuesta de bakerdays
Hi there,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention.
We always make it a priority to ensure that our cakes match what is advertised, so we’re disappointed to hear that this was not the case for your order.
We’re glad the cake arrived safely, but we completely understand your frustration regarding the design not meeting expectations.
Please do contact us at sales@bakerdays.com so we can look into this further and make things right for you.
Thank you again for your feedback, and we’re very sorry for the disappointment caused.
I am extremely disappointed with Bakerdays.com
I am extremely disappointed with Bakerdays.com due to both their failure to deliver my order as agreed and the unsatisfactory way they handled the issue. We ordered three cakes for a retirement event with 150 guests. We had a clear agreement to receive a refund for one cake and the delivery cost, with the third cake to be delivered the following day. Unfortunately, the third cake was never delivered, and I was informed it was lost.
Bakerdays’ only offer was either a 25% refund on one cake or a £100 goodwill credit. Since my boss, who paid for the order, has relocated to Germany—where Bakerdays does not deliver—the credit was unusable. They refused to provide a monetary refund instead, which was very disappointing and felt inflexible.
The delivery was problematic from the start. One of the cakes arrived damaged and shifted on its base, making it unsuitable for the event. Due to the missing cake, there was not enough cake for all attendees, which caused embarrassment at the retirement celebration.
I spent considerable time and effort communicating with Bakerdays, trying to reach a fair resolution reflecting the stress and inconvenience caused. Despite multiple attempts, their final offer did not adequately address the issues. I ultimately accepted the partial refund to close the matter, which I feel is not a fair or proportionate outcome.
Before ordering, I expressed concerns about delivery based on multiple negative reviews and was reassured that my order would be monitored carefully. Sadly, the problems reported in those reviews proved accurate.
Overall, this experience was far from the smooth and enjoyable service I expected. I cannot recommend Bakerdays.com and will not be using their services again.
23 de febrero de 2026
Opinión espontánea
Respuesta de bakerdays
Hi there,
We’re very sorry to hear that you were disappointed with your experience, and we do understand how important this event was for you.
To provide some context, your order had already been discounted by over 25% at the point of purchase (reduced from £65 to £50 per cake). Following the delivery issue—caused by our courier, DPD, where one cake was unfortunately lost—we offered a further 25% refund as a goodwill gesture.
This means that overall, the resolution provided represents a significant reduction in cost. In effect, the amount paid equates to less than the price of one full-priced large cake for two cakes with pre-12pm delivery, which we believe is a fair and proportionate outcome under the circumstances.
While we completely understand your frustration regarding the courier issue and the condition of one cake, we did work to offer a reasonable resolution in line with our policies. Unfortunately, we are unable to extend this further.
We’re sorry again that this experience did not meet expectations and appreciate you taking the time to share your feedback.
Wonderful tasty cake
Website easy to use. Plenty of choice at competitive prices. Cake arrived in good time. Very well packed. Which was a good job as DPD dumped the box at the front door, box on it's side.
Cake very moist and lovely & tasty. Everyone commented on how moist it was & most people came back for seconds. Will definitely use again and would certainly recommend. Very happy customer.
6 de marzo de 2026
Opinión espontánea
Respuesta de bakerdays
Thank you so much for your lovely review!
We’re really pleased to hear you found the website easy to use and enjoyed the range and pricing. It’s great to know the cake arrived in good time and that it was well protected in transit — even if the delivery handling wasn’t ideal.
Most importantly, we’re delighted that you and your guests enjoyed the cake and that it went down so well (seconds are always a great sign! 😊).
Thank you again for your recommendation — we’d love to create something special for you again in the future!
Disappointed for a few reasons!
I ordered from Bakerdays because the design on the cake was so beautiful and they offered a half and half option, unfortunately the half and half was not actually that, it was layers of different sponges, really disappointed as some of our group can't eat chocolate cake and the rest like it more than vanilla sponge. The cake looked pretty but the sponge was underwhelming and if I'm honest a bit dry and stale feeling! I wouldn't recommend these for celebration cakes I'm afraid!
6 de marzo de 2026
Opinión espontánea
Respuesta de bakerdays
Hi there,
We’re very sorry to hear that you were disappointed with your cake, and we truly appreciate you taking the time to share your feedback.
Just to clarify, our half and half cakes are made with layers — typically 2 layers of vanilla sponge and 1 layer of chocolate sponge, with buttercream between — rather than being split side-by-side. Which can be seen on our website. We understand this may not have been what you were expecting, and we’re sorry for any confusion caused.
We’re also very sorry to hear that the sponge did not meet expectations in terms of taste and texture, as this is certainly not the standard we aim to provide.
Please do contact us at sales@bakerdays.com so we can look into this further and make things right for you.
Thank you again for your feedback, and we’re very sorry for the disappointment caused.
Disgraceful, absolute rip off !
Disgraceful
Pros arrived on time, packaged well..no damage, looked nice
Cons....Absolutely tiny! I ordered 2 cakes. Chocolate £38 and traditional sponge £35 plus delivery. When I saw the boxes I was hopeful as the boxes were massive, lifted them both together and surprised at how light they were. I got them for my brother and his girlfriends birthday and was so disappointed and embarrassed when they opened them. They were so small, not only in diameter but in height. I tried something different to our norm this time. Never again! Absolute rip off, no where near worth the price. Chocolate cake tasted tasted of nothing while the cream in it tasted cheap. I didn't try the traditional sponge. So upset. Do not waste your money
6 de marzo de 2026
Opinión espontánea
Respuesta de bakerdays
Hi there. Thank you for your feedback, and we’re really sorry to hear about your experience.
We’re glad to hear the cakes arrived on time and were well packaged, but we’re very disappointed to learn that you were unhappy with the size and taste. This is certainly not the experience we want our customers to have, especially for such an important occasion.
We would really like the opportunity to look into this further and make things right for you. Could you please email us at sales@bakerdays.com with your order details so our team can investigate this properly and assist you?
We appreciate you bringing this to our attention and hope we can resolve this for you soon.
Photo cake was as expected.
Photo cake was as expected.
Very well packaged for delivery.
I nearly thought that I had ordered the wrong size.
Tasted just right
Reasonably priced
7 de febrero de 2026
Respuesta de bakerdays
Thank you for your review!
We’re glad to hear the photo cake met your expectations and arrived safely packaged. It’s great to know you enjoyed the taste and found it reasonably priced too.
We appreciate your feedback and hope to create another cake for you again soon! 😊
Delicious cake, well packaged
Ordered a birthday cake, football themed, cake arrived in lovely well clean packaging, very well presented! Cake itself was lovely when decorated with football stickers etc, cake was absolutely delicious soft and moist as it should be would definitely recommend this cake company for its outstanding cakes, and lovely and clean well packaged product, there is another cake company I used to use but didn't have high standards like Baker days cakes.
6 de marzo de 2026
Opinión espontánea
Respuesta de bakerdays
Thank you so much for your wonderful review!
We’re delighted to hear that you were happy with both the presentation and taste of the cake. It’s great to know it arrived safely, well packaged, and lived up to expectations — especially for such a special occasion.
Your kind words about our quality and standards truly mean a lot to the whole team.
Thank you again for your recommendation — we’d love to be part of your celebrations again in the future! 😊
Respuesta de bakerdays
Thank you for your review!
We’re so pleased to hear your cake arrived on time and was enjoyed by everyone — that’s exactly what we love to hear 😊
We hope to create something special for you again soon!
The ability to congratulate friends and…
The ability to congratulate friends and family with lovely cakes
3 de febrero de 2026
Respuesta de bakerdays
Thank you for your lovely review!
We’re so glad to be part of helping you celebrate and congratulate your friends and family — it really means a lot to us.
We hope to continue creating special moments with you again in the future! 😊
Quality birthday cake.
Recipient was very pleased with the quality of the cake,it was delivered on time and date,it was a lovely surprise.
14 de febrero de 2026
Respuesta de bakerdays
Thank you for your lovely review!
We’re so pleased to hear the cake was a lovely surprise and that it arrived on time. It’s wonderful to know the recipient was happy with the quality — that’s exactly what we aim for.
We hope to be part of your celebrations again soon! 😊
Excellent service and good value
21 de febrero de 2026
Respuesta de bakerdays
Thank you for your kind review!
We’re really pleased to hear you found our service excellent and good value — that means a lot to us.
We hope to create something special for you again soon! 😊
Birthday cake
The cake arrived on scheduled day and time. It arrived fresh and packaged well. I ordered the medium size, which was plenty for a party of 15 with some still left over.
1 de marzo de 2026
Respuesta de bakerdays
Thank you for your lovely review! We're so pleased to hear that your cake arrived fresh, well packaged, and right on schedule.
It’s great to know the medium size worked perfectly for your party and that everyone had plenty to enjoy. We hope the celebration was wonderful and look forward to being part of your future special occasions!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.