Really good price, an easy-to-use website and simple ordering process. They would have got 5 stars, but they took longer than the website suggested to post the bike. Having said that, the customer ser... Ver más
Localización
Cambiar localizaciónCamino Park, James Watt Way, RH10 9TZ Crawley, Sussex, GB
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Consulta las opiniones de los clientes
Delivery was quick price was good i bought these after reading a review of different brands these were recommended my hands are not big so ordered medium which are ok but a little on the tight side g... Ver más
Now I’m getting into mtb and but lots of new bits, becoming my font on company for good prices, availability and quick delivery time, Thanks Steve triathlete/ mtb xc racer
Good communication, no problems with bike itself apart from it arrived fully built but with the fork on backwards. Easily rectified by someone who knew what they were doing, otherwise I would have pro... Ver más
Información sobre la empresa
- Tienda de bicicletas
- Tienda de ropa deportiva
- Tienda de reparación de bicicletas
- Tienda de accesorios para bicicletas
- Ciclismo en ruta
Sobre Balfe's Bikes - Gatwick Home Delivery
Escrito por la empresa
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Escrito por la empresa
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Información de contacto
Camino Park, James Watt Way, RH10 9TZ, Crawley, Sussex, Reino Unido
- 020 4506 3856
4,6
Excelente
8 mil opiniones
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I have not received the purchased item.
5 de agosto de 2026
Respuesta de Balfe's Bikes - Gatwick Home Delivery
We’re sorry that you have not received your order.
The item was dispatched on time, and Royal Mail made several delivery attempts before returning the parcel to us. We appreciate that this is disappointing, although the non-delivery was outside our control.
My order was delivered promptly and was…
My order was delivered promptly and was very well packaged. Great service. Thanks.
12 de agosto de 2026
How a bike should be delivered…
Bike delivered in timescale expected, fully assembled in well protected packaging.
12 de agosto de 2026
Quick Delivery.
Bike got delivered real quick. Another store wasted my 2 weeks on waiting time but Balfe's delivered in 2 days. The delivery was also nice.
12 de agosto de 2026
Customer facing
Prompt service. Delivery and set up communication was excellently handled.
14 de agosto de 2026
Extremely delayed!
Order was extremely delayed and I was still charged for postage which was supposed to arrive by Royal Mail 48 hour tracked service. I recommend using an alternative company.
12 de agosto de 2026
Respuesta de Balfe's Bikes - Gatwick Home Delivery
We’re sorry that your order took considerably longer to arrive than expected and understand your disappointment.
Royal Mail Tracked 48 refers to the delivery service used once an order has been dispatched, rather than a guaranteed delivery within 48 hours of placing the order. Nevertheless, we appreciate that the overall delay fell short of your expectations and sincerely apologise for the inconvenience caused.
Great customer service
12 de agosto de 2026
Bike never shown up and they never…
Bike never shown up and they never helped make the situation right. Didn’t know it wasn’t coming till my son’s birthday day. Poor customer service
11 de agosto de 2026
Respuesta de Balfe's Bikes - Gatwick Home Delivery
We’re very sorry that the bike did not arrive in time for your son’s birthday. We completely understand how upsetting and disappointing this must have been for you both.
This is certainly not the experience we want for our customers, particularly when a bike has been purchased for such an important occasion. Please accept our sincere apologies for the disappointment caused.
The bike we bought represents fantastic…
The bike we bought represents fantastic value and the process of buying online was made very straightforward by great communication and customer service and speedy delivery.
14 de agosto de 2026
good service and prompt delivery
14 de agosto de 2026
Excellent Service
Online ordering was easy and the order arrived on time. Very good service. I will be using them again.
11 de agosto de 2026
Awful experience from this so called…
Awful experience from this so called bike company. The bikes weren't the right size for my partner or myself despite following their size guide. One bike was faulty and both not as described yet they dug their heels in and made us pay one of the carriage charges to get it returned. Please be aware the bikes are too high even at their lowest point. So disappointed with the service I received and would not recommend using them as their customer service isn't good at all. We are now £50 out of pocket and they are still insisting the bikes were the correct size. We've now ordered some bikes from Amazon. At least I know I will get treated far better there!! Thanks for wasting our time Balfes.
UPDATE:
WITH REGARDS TO BALFES RESPONSE THIS IS NONSENSE AND THEY KNOW IT. THOSE BIKES HAD ISSUES AND THEY WERENT OWNING UP TO IT! BUYERS BEWARE AS THEY WONT PAY YOUR CARRIAGE CHARGE AND THE BIKES ARE SO NOT TRUE TO SIZE.
22 de julio de 2026
Opinión espontánea
Respuesta de Balfe's Bikes - Gatwick Home Delivery
We’re sorry that the bikes were not suitable for you and your partner, and we understand how disappointing the experience has been.
The sizing information provided was correct and based on the manufacturer’s guidance, although individual fit and comfort can vary. We arranged the return of the bike reported as faulty at no cost. The other bike was returned because the selected size was unsuitable, rather than because of a confirmed fault, so our subsidised £50 return charge applied.
We appreciate this was not the outcome you wanted, but we believe the returns were handled fairly and in accordance with the circumstances of each bike.
Excellent price and excellent service
14 de agosto de 2026
Great communication
Great communication. Bike very good quality. Bike ready to go.
14 de agosto de 2026
All good.
All good.
Bike was delivered very quickly, updates and specific time slot for delivery were regulary communicated.
Thanks
14 de agosto de 2026
Only 1 of 2 bikes delivered.
Only 1 of 2 bikes delivered.
Support queries unanswered for days & then apparently only a delaying tactic.
Still no resolution or answer after 9 days.
7 de agosto de 2026
Respuesta de Balfe's Bikes - Gatwick Home Delivery
We’re very sorry that only one of the two bikes arrived and that you did not receive a timely response while trying to resolve this.
Unfortunately, a stock error affected the second bike. We have now spoken with you directly, explained the situation and advised you of the revised expected date. We appreciate the delay and lack of communication have been frustrating, and sincerely apologise for the inconvenience caused.
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