By far the worst experience
By far the worst experience. One expects a decent bedside manner from medical providers be it for humans or animals and Banfield was a horrid disappointment! The vet tech had the audacity to accuse me, the paying client, of laughing at her when discussing my dog’s cancer. Because cancer is so hilarious? Never in my life have I been so disgusted by a clinic and insulted and I assured her I was doing no such thing nor would I EVER laugh about cancer as I do not find anything funny about it. She then proceeded to threaten me and stated she would send me to collections. Well- we were still in the middle of the appointment so in no way was I delinquent. It was an absurd, baseless statement made to a never delinquent client as I’ve always paid every vet bill for every pet, ever. Then the vet was unable to tell me what the x-rays showed so we waited for nothing only to be further insulted by the office manager for not seeing a cancer specialist. We were in the appointment still waiting on the prognosis and to possibly be referred to a dog oncologist! This insult came after the veterinarian herself told us to come back (this was one week after our first appt) to do x-rays and blood work to get answers about surgery options. I was simply following the vet’s instructions! So given that I am paying on this date and paid in full the week prior there was NO basis for threats or insults. I would not laugh at anyone having cancer, certainly not my beloved dog. These people are vile. I chose them originally because they have Saturday hours and only after this horrible experience do I now see other terrible reviews from patients and former staff. Please STAY AWAY from Banfield unless you wish to pay to be insulted.