Close when suppose to be open
My pets for over 15 years have been going to Banfield, and i have been paying on their pet plans, so you can imagine how much money I have spent. Today March 11th, 2025, I called customer care to inquiry about the Downers Grove, IL., location...I have been trying to reach them for the last couple of days and the recording states it was close at 4pm. The customer care rep told me she don't know why it's close, maybe short staff, but I will have to keep trying or find another location. I explain to her that my pet go to this location and was she able to leave an email with the manager, she stated no and to keep calling. This is freaking ridiculous, but I'm sure if they didn't recieve a payment, they would be contacting me via email, texts and phone calls. I have to find another pet hospital.