Bannatyne Opiniones 7005

I’ve been a new member since Oct last year and wish I had joined sooner. The facilities are perfect for me. I joined primarily for the coached classes as I’d never felt particularly comfortable in the gym. However, the welcoming staff and inclusivity of the centre has helped embrace a gym workout and I’ve come to love it. Keep up the good work!

I booked a deep tissue spa package at Bannatyne, clearly explaining I had a past but fully recovered injury. Despite this, they refused to provide the deep tissue treatment I paid for, pushing me toward a cheaper Swedish massage. When I raised the issue, the manager’s attitude was unacceptable, lacking any sense of customer service. He refused any refund or adjustment. I told them I didn’t want the package at all—no pedicure, no manicure—but he would not listen and refused to cancel or refund the difference. I had already filled the form to cancel my spa package, yet they still refused. The therapist, who did my pedicure, was professional and not at fault, but Bannatyne’s management must learn to honor bookings or offer refunds when they cannot deliver. This behavior is unacceptable for any customer-facing business.

Very mixed experience. I love the classes run by external instructors, the staff are friendly, and they have added new gym equipment. However, and I have repeatedly reported this to the manager, they have a chronic problem with blocked drains. The women's changing rooms smell of drains and there are repeated infestations of drain flies in the showers. I sent the manager a video of a drain fly larva wriggling in water in a crack in the floor in the toilets. I've also sent photos of raw sewage forced out of a drain cover and flooding the pavement in front of the main bike rack, this happens on a regular basis. They do try to stay on top of this but the drains are clearly not up to the volume of users, which seems to be ever increasing, leading me to conclude that Bannatynes are all about profit, not user experience. I recently started swimming more and realised they are making money from the pool 3 times over; members expect to be able to swim, spa day clients also want to use the pool, and they also rent the pool to swimming teachers. The pool is L shaped, so there are only 2 full length lanes for swimming. Swimming lessons take one lane away. Spa day guests usually like to relax in the short bit of the pool, but when there is an aqua class, they will stand around in the swimming lanes. I have given up on expecting to be able to swim and have joined a Better facility which has an 8 lane pool and free swimming for over 60s

The reception team are consistently warm and welcoming, especially Sue. She’s always smiling and genuinely helpful, just the kind of presence that makes a difference. It creates such a pleasant atmosphere, which feels increasingly rare these days. Really well done.

Booked a spa day through spaseekers with treatments booked for 12:15 Bannatyne confirmed my booking for treatments at 15:45. Advised could not make this and would therefore like a refund requested through spaseekers who advised Bannatyne refused.

Attended the York Spa, dissapointing, a red letter voucher given to me as a gift from my son for 2 people, use of the spa, lunch and a choice of three treatments. I'm not too sure what he paid, I have attended many spas in my local area, all of which i would consider to be 5 star and value for money, this was unfortunately not good and not one of those, although the staff were lovely, friendly and helpful, the robes were old grubby and grey with, miss matched belts, that we paid a £10 charge for the privilege of, with a small towel and oversized budget flip flops. the pool area was very busy, and felt like a big public pool and a free for all, very over crowded. The spa session lasted for less than 30 minutes, felt rushed, our lunch consisted of a hot drink and a choice of jacket potatoes or a toastie. This isn't the experience i have had at other spa days, it really is a budget experience. Red Letter Days have mis sold this with luxury images and the impression of a spa day, it isn't, its use of a pool with a few facilities, mingling with a huge amount of other users, a brief pamper and a budget snack, shame as my daughter and i were very much looking forward to it.

Hello, I’m really happy with my experience overall.

From the moment you walk in, the reception team are warm and friendly which always sets a nice tone. The ladies’ changing room is consistently clean and well looked after and the cleaning team do an amazing job especially the lady with short hair who is always so approachable and helpful.

I’ve tried a few classes so far - yoga, Zumba and BodyPump and they’ve been a real highlight. Alice, who teaches on Saturday mornings, is fantastic. She takes the time to walk around correct your form and make sure you’re doing everything properly. Hazel is just as great - full of energy, really motivating and always keeping an eye on everyone to make sure we’re moving safely and confidently.

Peri, the Zumba instructor is brilliant so vibrant and encouraging. I wasn’t sure Zumba was my thing at first but now I actually look forward to going every Wednesday evening which says a lot!

I’ve also tried the sound bath sessions. They’re good, something a bit different and while I’m still getting used to them, I do find them relaxing.

If I had one small point, it’s that the gym floor can sometimes feel a bit crowded, making it slightly tricky to get in and move through when people are already working out.

Also, it would also be really helpful if the class timetable included the instructors’ names and the level (especially for yoga) as that would make choosing classes a bit easier.

All in all, though, I’m really pleased and grateful for the experience. Thank you to the whole team for everything you do.

Hannah’s classes are exceptional. Emma’s Step is fantastic. Other classes are not as good.

Scheduled classes are great!
Staff are always friendly and helpful.
The facility however is showing its age ,with aged paintwork, showers often needing repair, and Aircon that could be better,
The gym area is also behind many of the Newer fitness chains that have popped up in terms of available equipment.

My experience of Ballantyne Broadstairs is a few members give me bad vibes. This was frustrating, annoying and personally intimidating.

The staff are friendly, but since April 1, the gym was unmanned; this would impact Health & Safety.

The gym music was not always audible.

Staff have been brilliant and genuinley friendly, really nice atmosphere and members are same, place is spotless, an army of cleaners constantly scrubbing and cleaning every nook and cranny.
You cant ask for any better than this.

I joined Bannatyne, Luton 3 weeks ago and am delighted with all aspects. Reception staff are helpful, gym staff informative and Christina the Aqua class leader is outstanding. The pool is lovely as are sauna and steam. Changing area great.

Loads better than it was, the new ice baths are a welcome addition. Still get the odd weirdo coming up to you in changing rooms asking you if that's your water on the floor after the shower but it's got better since. Cleaner, and a really nice vibe nowadays. Member for life.

Amazing!!!! I will definitely come back ❤️

Had the most wonderful day at Bannatyne spa from the receptionist Erika to the two ladies Stacey and Jodie who did myself and daughters treatments. They explained everything and made sure we were comfortable and talked through everything they were going to do highly recommended.

I am extremely disappointed with how Bannatyne has handled a membership cancellation for my partner, Gemma Louise Bown, who suffers from severe rheumatoid arthritis and osteoarthritis.

She joined on a 12-month contract in July 2025 but has been physically unable to continue attending the gym, having only managed fewer than 20 visits due to significant pain and deterioration in her condition. Her condition is not in question — we have provided multiple pieces of medical evidence from NHS consultants, including rheumatology and orthopaedic reports supported by MRI imaging. These confirm advanced joint damage, ongoing specialist treatment, and that she is now awaiting surgical consultations for her wrists and knees.

Despite this, Bannatyne have refused to accept this evidence as sufficient for a medical cancellation. Instead, we have repeatedly been asked to provide a very specific type of GP letter explicitly stating that she is unable to use the gym for a period of two months. Her GP has confirmed this is not something they typically provide, meaning we are effectively being pushed towards paying privately for a document simply to meet a wording requirement — despite already supplying detailed specialist evidence.

What makes this situation even more frustrating is that, at the time of joining, Gemma raised concerns about her condition and whether it might affect her ability to attend. She was reassured that this would not be an issue and that, if her health deteriorated, cancellation would be straightforward with medical evidence. This reassurance was a key factor in proceeding with the membership.

In addition, when she previously contacted the gym to deal with this, she was advised over the phone that the membership had been cancelled. This has since been contradicted, adding confusion and prolonging the situation unnecessarily.

Instead of resolving the issue, the membership was placed on hold and then restarted without a proper outcome. The ongoing back-and-forth has been extremely stressful.

During one of the calls, Gemma became upset while trying to explain her situation due to the pain and anxiety she is dealing with. She was then accused of being abusive and the call was ended, which left her extremely distressed and in tears. This has had a serious emotional impact on someone already struggling with both chronic pain and mental health challenges.

I have now taken over communication on her behalf, but the experience so far has been deeply upsetting and has caused unnecessary stress during an already very difficult time.

We are not refusing to pay for services used in good faith. This is a genuine medical situation, supported by strong NHS consultant evidence, where she is physically unable to use the gym. We are simply asking for a fair cancellation and for the account to be closed without further charges.

The current approach — rejecting specialist medical evidence due to the absence of specific wording, and requiring documentation that is not readily available without cost — feels unnecessarily rigid and lacking in reasonable flexibility.

I would strongly urge Bannatyne to review how they handle medical cancellations and consider whether their current approach aligns with their own policy of accepting “reasonable medical evidence,” as well as whether greater understanding and empathy should be applied in cases involving serious health conditions.

I hope this is resolved properly, but based on our experience so far, this situation has been handled very poorly.

They scammed me like daylight robbery. I purchased their 3 month membership but after 3 month they kept forcing me to pay monthly subscription...They will take your money even if you buy for 3 month. Be careful. I will upload all the call record online to show their real face.

I'm a long- standing member at Newcraighall and go mainly for the classes. The staff are friendly and helpful and there’s a pleasant atmosphere especially in the café. But the place could sorely do with a bit more financial investment. The Ladies' toilets and sink area needs upgrading. Currently two toilets are out of order and the smell is not pleasant. The classes are busy and for most you're lucky to get a booking. More external instructors are needed. Long running classes are frequently downgraded to virtual ones because of instructor unavailability. I also share others' dismay at the substitution of AI generic music -no doubt as a further cost cutting exercise. Cleaning of certain areas could also be improved. Having said all that, if you do get into a class, almost all are well instructed and are a good experience.

A certain male instructor has on several occasions on Saturday and Sunday mornings blocked off access to the New Gym Floor area so he can use it for his 30 min class. This is stopping members who are not part of the class from having any access to the floor and the kit within it. This often results in the floor space being unavailable for up to an hour. All other instructors are able to work with members and allow access to at least one of the bays while the class is on, they also allow members to use the space up to a few mins before the class starts. Gym space is very limited and to remove access as this instructor does is very frustrating as all other Studios are being used for classes.

Great gym got everything you need and the pool is fantastic with relaxing areas and room perfect for the muscles after the gym and staff are great