Barclays Bank 

Customer service for business accounts has become a shambles.
Cannot get a response to secure emails and sent in circles on phone calls.
They have removed personal business manager and replaced with ‘dedicated team’ who do not respond.
Awful bank, I will be moving my custom elsewhere.

Absolutely horrendous service from Barclays - had my card swollowed by atm, cannot get hold of Barclays, they dont answer phones & their message service is not working. App says there is no card associated with my account, so I cannot even order another one - they are evil

Tried to set up new payee and make payment. Got taken to a page warning about Scams. It says 'Stop if you have been asked to do one of these' with a selection of what to choose but although none applied to my payment it would not let me proceed??? Stupid design. Ended up paying through Nat West

Shockingly abysmal customer service,extremely long wait times to get through to an unhelpful advisor and the collegue sat next to the unhelpful advisor deals with the complaint the customer is forced to make after the extremely poor unhelpful interaction, therefore the complaint is not upheld and the customer is spoken to in an extremely poor manner. Barclays also have no concern regarding the financial ombudsman involvement as they have stated to me that they are the 'best bank around' which I find extremely hard to believe

Having seen the poor reviews I was already dubious about switching my personal and business banking to Barclays Bank and Barclaycard, but thought I would give them a chance.
Gave up after waiting 25 minutes to speak to a new business adviser during a weekday afternoon.
If that is the way they treat new business what will they be like once I am commited ?
Took my £250k and went elsewhere.....

Lieber Finger weg, ein Kreditkartenantrag wurde ohne ersichtlichen oder sinnvollen Grund abgelehnt, dafür aber schön das Schufa-Ranking angekratzt. Einen Kontakt für Neukunden gibt es natürlich nicht, über den Klärung hergestellt werden könnte. Für mich eine sehr schlechte und ärgerliche Erfahrung.

This is the worst bank on the High Street N12 North Finchley. Full of below untelligent old hags who believe their attractive. You may have been many moons ago but you have all aged pretty bad. Bad energy in this branch. Asian cashier is vile 9manageress is awful and walks around like a mutton all so ungracious in every sence of the word. Customer Service complaints mind your own business why I take out my money you maybe poor and unable to enjoy your boring life people live differently its non of your business.

Barclay sent February 20th post no very good got it last week late. They said they are closing with out any explanation why 3 hours in the bank 2 hours with manager just typing on keyboard I've been under extreme I was told corporate decision they know my condition date says close 20.4.2024 they have all ready closed pension and benefits due this week end i dont think they are trust worthy i had ambulance and police because there so called concerned

its history goes back far that before 1700s its as been involved in its far past to slavery to latter times to rate fixing which it was fined multi millions. i hate this bank so much ,they close accounts and take and steal your money for no reason the only reason they can have is greed its long past its due date and should be out of at least my corner and rid of for good .they have scammed me out of thousands of pounds i spoke with many other who did not want to go into this due to the embarrassment so fourth. they are a scam bank when they get the opportunity i could go on forever ,but not the time to go into it all . all i can say is stay away at all costs ,opportunist scammers. please avoid for your own sake there are much better bank out there ones you can trust to. dangerous left bank. i have always known about this bank and the bad experience goes back to the 1980s.

Yesterday tried logging into my account via the app. System wouldn't let me past app upgrade msg. App upgrade gave error msg. Phone help said uninstall then install again that lead to having to start at beginning of registration again. Spent 2 hours yesterday on phone trying to sort it out unsuccessfully and another hour today. Various issues including passport being "unacceptable" and miniscule writing on a video response screen made impossible to follow instructions. Kept being told I would need to go to nearest branch to sort out. I am reg blind and in wheelchair, as barclays have closed my local branch, that would cost me over £25 in a taxi!! All because a forced upgrade wouldn't work. I also bank with a Scottish bank and have never been asked to go the 500miles to my branch to verify a card so do not understand why barclays are demanding this. Total frustrating, time wasting, wind up. Shame on you barclays and the situation is still not resolved!!!

The international transfer made by my client abroad was stolen by the bank under the pretence of 'compliance risk' and 'protection of my account'. The bank called me to say that they acted in my best interest and blocked the transfer. Then they changed their mind and promised to unblock it within 14 working days. Long story short, the money have never been credited to my account, nor have they been returned to the sender. Two months on and Ombudsmen involved, Barclays is still trying to track down the money. I believe, their compliance staff are given insensitives for blocking international transfers and allowed to keep the money bounced from customers' accounts as bonuses. In my case, the amount is only 380 pounds but every little helps you know.

What a shambles - I have experienced unbelieveable problems with Barclays Bank in relation to registering a Lasting Power of Attorney and subsequently on line 3rd Party access. I had to go into the branch three times and been giving incorrect information by the branch staffon EACH occasion (as well as having been cut off twice today whilst on the phone to Barclays and neither time received the courtesy of a call back). I registered the LPA with another large bank and everything was in place within 2 weeks.... so it CAN be done efficiently.

I live in a very busy seaside town which brings in more visitors than we want, but instead of serving the town for locals more importantly than the visitors etc they have closed the bank down having been on restricted opening hours for years, telling everyone to go to the local library if you need an appointment with the bank then to be told SORRY there will be no one there.
Rubbish bank closing down branches getting rid of staff and making mega profits why do we have to
put up with this

Customer service is TERRIBLE.
Their representatives are not informed. They provide incorrect information. They are not at all helpful. They do not speak English clearly. I've not had any other online bank be so disinterested in really assisting. All they want to do is "open a ticket". I've been with Barclay for several years and they've really done a down hill slide in this regard.

Identical tales of woe are circulating about how Barclays blocks or freezes accounts without explanation or justification. So many fellow customers are coming up with similar stories about how Barclays left them in the lurch after blocking their accounts.

My own interaction with Barclays after they blocked access to my app has resulted in a recurrent nightmare that leaves me terrified.

This Barclays nightmare is always the same. I dream l am in the middle of Gaza reporting the conflict for my London newspaper. Suddenly, a gunman approaches from nowhere and orders me out of the car. Young, thin and dressed in tattered clothes, he identifies himself as Youssef and asks what I’m doing. I tell him I’m from the media. Youssef responds in broken English, “I am hungry, no food for three days, give me money.” I tell him l can spare £200, reach for my mobile and try to set up an immediate payment on my Barclays app. Not possible. The Barclays app has been blocked for an “internal review” that will last seven days. Then the line goes dead.

l try and explain this to Youssef. He doesn't believe me, takes the AK 47 off his shoulder and shoots. When l regain consciousness in a makeshift local hospital, the only reality is a bed dripping with my own thick, gooey blood. The white-coated doctor says, “Sorry, you only have a few hours, give me the contacts for your next of kin.” Before finally passing out, l remember l also had other credit available with Amex and Nationwide, but its too late. The problem was l trusted Barclays ! Meanwhile beware complaining to Barclays staff because many don't speak English and, in any case, customers are always to blame. Their perfect bank never makes any mistakes.

God created Barclays, or didn't you know ?

FINALLY ! ( An online dispute with a merchant that began in September 2023 ) sending 4 DISPUTE FORMS IN WITH ATTACHMENTS OF THE FRAUD TRANSACTIONS , being passed from pillar to post for MONTHS on the phone ,with Barclays , never receiving promised calls back from certain staff members , 1 even not having
made notes of our conversation on 10th January, I took my complaint of the poor customer service, to the Specialist Complaint Handler.
Mr Robert Wallace.
A star !
Listened , agreed on all I said , as he had looked over my case and ALL I sent to the Fraud team, he AGREED the Customer Service I received had " fell short of the standard I should have expected " and apologised !
For the utter inconvenience and distress that was caused to me through this situation, he kindly credited me back all my claim & a further payment for all the Hassle/ Stress I experienced as well.
My faith resumed in this bank , who I've dealt with since 2006 !
Thank you kindly.
Please make the staff aware of their faults in handling my claim.
Hopefully they'll learn by their mistakes.
Well done Mr Wallace !

Genocide loving maniacs.
You fund Israeli military- who are in court for the crime of GENOCIDE.

If it was possible to award zero stars I would. The customer service at Barclays in Northumberland St and their 'hub' at the library in Whitley Bay is appalling.
North Tyneside has over 250,000 residents and not a single branch of Barclays left open.
Tuesday I spent 2 hours trying to speak to Barclays on the phone and never got through. Yesterday, I travelled 15 miles to Newcastle to register a Power of Attorney document. The Northumberland Street branch was utterly chaotic and shambolic. The service was chaotic, shoddy and rude. Short of staff. They can not problem-solve, they can only direct people to ATMs, signage is terrible. Absolutely clueless staff. Wasting the time of customers.
The Whitley Bay 'hub' today was absolutely pointless. The woman told me the opposite of Barclays in Newcastle yesterday and changed her answers 3 times when I challenged her. She appears to be unable to carry out the basic functions of a bank- so what's the point? She wasted most of her time in an office screeching with laughter with a man whilst a queue built up outside.

Tried to transfer some amount from my Barclays account to again my account at a different British bank, it was refused by the system. I contacted the bank they told me all was OK and they walked me step by step through the process it still did not happen. Contacting the bank itself was a test that probably shortens a person's life a few days or weeks.

Ein Finanzierungsrahmen wurde nach 6 Monaten ohne erkennbaren Grund (keine Rückläufer) und ohne Angabe von Gründen einfach einseitig gekündigt - zwar mit 2 Monaten Vorlauf auf dem Kündigungsschreiben, der Restbetrag wurde jedoch ohne Vorwarnung direkt vom Konto abgebucht - noch bevor das Schreiben überhaupt gedruckt wurde. Sehr fragwürdiges Geschäftsgebaren....