Today George, an engineer from The Basement Sump &Pump Co. visited my property to install 2 new pumps in my lower ground floor. I trust his professionalism as he visited me last month and did an an... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Basement sump and pump fitted our sump pump 18 months ago it fixed the problem we had. Today was the first service visit, the engineer arrived on time and appeared to be very thorough, checking the el... Ver más
La empresa ha respondido
Just had our regular yearly sump pump service performed by Curtis. Arrived promptly, and did a really thorough job. I highly recommend this company. From arranging the appointments via Emma,... Ver más
La empresa ha respondido
Liam turned up on time,was polite and tidy. Did an absolutely thorough job on twin pump system x2 and checked thru all the electrics paying attention to the alarms. He cleaned up afterwords having rec... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
The Basement Sump & Pump Co are specialists in the maintaining, servicing and installing of basement sumps and pumps. Our highly trained technicians are experts in their field and only work on basement sump and pumps so you can be safe in the knowledge that the heart of your dry basement system is in good hands ! Pump failure can often be avoided by having your basement waterproofing system regularly checked over. Having invested in your basement waterproofing system an annual ’Clean & Check’ is a small price to pay for the peace of mind that it will continue to keep your basement dry for many years.
Información de contacto
Gadbrook Park, CW9 7XF, Northwich, Reino Unido
- 0800 019 9949
- info@basementsumpandpump.co.uk
- www.basementsumpandpump.co.uk
4,8
Excelente
68 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Annual Service
Curtis did a great job on my annual service & even put up with my over friendly dog! Very friendly and got the job done.
13 de agosto de 2026
Opinión espontánea
Today George
Today George, an engineer from The Basement Sump &Pump Co. visited my property to install 2 new pumps in my lower ground floor. I trust his professionalism as he visited me last month and did an annual service after which he advised me to replace one pump at first but after further inspection today he recommended I replace both pumps. He told me that I dont have to do anything now except an annual service. This gives me peace of mind as I just moved in.
Thanks George.
Lucy Lush
14 de agosto de 2026
Opinión espontánea
Well Done
Recently had our sump pump serviced by Curtis Hall from Manchester. He is a charming young man and gave the pump a thoroughly good service. We have great confidence in him.
James Parkin
Castle Cary
16 de julio de 2026
Opinión espontánea
Respuesta de The Basement Sump and Pump Co
Thank you for your wonderful review. We're so pleased to hear that Curtis provided such a thorough sump pump service and that his friendly and professional approach gave you great confidence.
We'll be sure to pass your kind comments on to Curtis, who will be delighted to receive your feedback.
Thank you for choosing us. If you ever need any future assistance with your sump pump or basement waterproofing system, please don't hesitate to get in touch.
pump fitted 4 years ago, great ongoing service
BSP fitted a pump for us 4 years ago and service annually. Curtis visited today to complete a service and was right on time (despite travelling a significant distance to get to us) and very polite - continuing the good service we have received from BSP to date.
17 de junio de 2026
Opinión espontánea
Respuesta de The Basement Sump and Pump Co
Thank you for taking the time to leave such a positive review. We're delighted to hear that you've continued to receive the high standard of service you expect since we installed your basement pump system four years ago.
It's great to know that Curtis arrived on time, despite the long journey, and provided the polite and professional service that reflects the standards we aim to deliver. We'll be sure to pass your kind comments on to him, as he'll really appreciate your feedback.
Thank you for choosing BSP and for trusting us with your annual pump servicing. We look forward to continuing to support you in keeping your basement waterproofing system performing reliably for many years to come.
Basement sump and pump fitted our sump…
Basement sump and pump fitted our sump pump 18 months ago it fixed the problem we had. Today was the first service visit, the engineer arrived on time and appeared to be very thorough, checking the electrics back to the ring main, before cleaning the pump and testing it. As we are moving soon we will certainly be leaving your details for the the new occupants.
4 de junio de 2026
Opinión espontánea
Respuesta de The Basement Sump and Pump Co
Thank you for your wonderful review. We're delighted to hear that the basement sump and pump system we installed 18 months ago has successfully resolved the problem you were experiencing.
It's great to know that your first pump service visit met your expectations, with our engineer arriving on time and carrying out a thorough inspection, including checking the electrics, cleaning the pump and fully testing the system. Regular servicing is an important part of keeping basement waterproofing systems working reliably, so we're pleased you were happy with the service.
We're especially grateful that you plan to leave our details for the new occupants of your property. That recommendation means a great deal to us.
Thank you for choosing The Basement Sump and Pump Co. We wish you all the very best with your move, and if we can be of any assistance in the future, we'd be delighted to help.
Pump service
Curtis did my annual pump service. He arrived promptly and was very pleasant and efficient
5 de mayo de 2026
Opinión espontánea
Respuesta de The Basement Sump and Pump Co
Thank you for your kind review. We’re really pleased to hear that Curtis carried out your annual pump service in a prompt, pleasant and efficient manner.
We will be sure to pass your feedback on to him. Thank you again for taking the time to share your experience.
Professional and thorough
Liam came to site to assess how best to replace two under-performing pumps which had been installed by another company. He then sent documentation detailing exactly what work would need to be done, how much it would cost, and also the specs for the new pumps he thought would best meet the case.
He and a colleague carried out the work on the agreed date, were very thorough in carrying out remedial work to ensure that previous installation issues with the failed pumps were corrected, and kept us updated all the way through.
It's also worth mentioning that prior to the installation the office quickly provided answers to any queries and always called back when they said they would.
Overall BSAP were professional and thorough. They were hired based on Trustpilot reviews, did a very good job, and were comptetitively priced.
23 de abril de 2026
Opinión espontánea
Respuesta de The Basement Sump and Pump Co
Thank you for taking the time to leave such a detailed and positive review. We’re really pleased to hear that you had such a good experience with Liam and the team.
It’s great to know that Liam took the time to properly assess the issues with the existing pumps and provided clear documentation outlining the proposed solution, costs and specifications. We’re also glad that the installation work was carried out thoroughly and that the underlying issues from the previous installation were addressed properly.
Keeping customers informed throughout the process is something we place a lot of importance on, so it’s good to hear that both the site team and the office kept communication clear and reliable from start to finish.
We truly appreciate your feedback and are delighted that you found the service professional, thorough and competitively priced. Thank you again for choosing The Basement Sump and Pump Co.
George Bridge a real asset to the great basement sump and pump company
George came to service my sump pump and delivered a level of care and attention that truly stood out. What began as a routine service quickly turned into something much more thoughtful—he took the time to assess the broader setup and went the extra mile to fix an issue with the pipe that could easily have been overlooked.
His approach was both considerate and creative, ensuring the system wasn’t just serviced, but properly improved and left in a fully reliable condition. He didn’t rush the job or settle for the basics; instead, he made sure everything was functioning effectively and not left compromised.
I would highly recommend the company for their professionalism, sense of urgency, and excellent service personnel. George in particular is a credit to the team.
9 de abril de 2026
Opinión espontánea
Respuesta de The Basement Sump and Pump Co
Thank you for leaving a review and the feedback on your experience with George - we will be sure to pass your feedback on to him.
Annual Service
Curtis arrived and did a great job servicing our basement sump pump.
2 de abril de 2026
Opinión espontánea
Respuesta de The Basement Sump and Pump Co
Thank you for taking the time to leave a review - much appreciated.
Just had our regular yearly sump pump…
Just had our regular yearly sump pump service performed by Curtis. Arrived promptly, and did a really thorough job.
I highly recommend this company.
From arranging the appointments via Emma, to the service being carried out, everything is conducted with politeness and professionalism.
The staff really are a credit to the company. We wouldn’t use anyone else.
24 de marzo de 2026
Opinión espontánea
Respuesta de The Basement Sump and Pump Co
Thank you for your kind review. We’re really pleased to hear that you were happy with your annual sump pump service and that Curtis carried out such a thorough job.
It’s great to know that everything ran smoothly from booking with Emma through to the service itself, and that the team’s politeness and professionalism made a positive impression.
Your continued trust in us means a great deal, and we’re delighted to hear you wouldn’t use anyone else. Thank you again for your recommendation.
Brilliant, reliable company
Curtis was absolutely brilliant, thorough, knowledgeable, and professional throughout. He arrived on time, was friendly and polite, and carried out a full service on our sump pump to a very high standard, making sure everything was working perfectly.
After being let down by another company, we were especially grateful for his reliability and expertise. We wouldn’t hesitate to use The Basement Sump Company again, particularly Curtis. Highly recommended.
19 de marzo de 2026
Opinión espontánea
Respuesta de The Basement Sump and Pump Co
Thank you for your kind review. We’re really pleased to hear that Curtis provided such a thorough and professional service when carrying out your sump pump maintenance.
It’s great to know that his reliability, knowledge and attention to detail made a positive impression, especially after your previous experience. Ensuring everything is working correctly and giving you confidence in your system is exactly what we aim for.
We’ll be sure to pass your feedback on to Curtis. Thank you for your recommendation, it’s very much appreciated.
Excellent service
Curtis
On time and thorough job and left clean and tidy
5 de marzo de 2026
Opinión espontánea
Respuesta de The Basement Sump and Pump Co
Thank you for your review. We’re really pleased to hear that Curtis carried out a thorough job and left everything clean and tidy.
It’s great to know he arrived on time and delivered the level of service we aim to provide. We will be sure to pass your feedback on to him.
Thank you again for taking the time to share your experience.
Shout out to Connor
An incomplete service was rectified and great work with a great helpful attitude carried out by Connor. Here is a shout out to Connor (well assisted by Curtis today) for excellent work for the second time in a row.
5 de febrero de 2026
Opinión espontánea
Respuesta de The Basement Sump and Pump Co
Thank you for your review. We’re really pleased to hear that Connor was able to put things right and deliver a great service, supported by Curtis.
It’s especially good to know that this is the second time you’ve had such a positive experience. We will be sure to pass your kind feedback on to both Connor and Curtis.
Thank you again for taking the time to share your experience.
Great communication from James
James attended my client's property to carry out an agreed job. However, some previously unidentified issues were uncovered which required further insight from a drain specialist. James made it very clear what the issues was and what the drain specialist needed to do to resolve issues and allow James to finalise his work - which in turn makes my job easier. James kept both myself and my client updated.
24 de noviembre de 2025
Opinión espontánea
Respuesta de The Basement Sump and Pump Co
Thank you for your kind review Michelle. We’re really pleased to hear that James handled the situation so well.
It’s great to know that he clearly explained the additional issues and what was required from the drain specialist, helping to keep everything moving in the right direction. Keeping both you and your client informed throughout is something we place a lot of importance on, so it’s good to hear this made your job easier.
We will be sure to pass your feedback on to James. Thank you again for taking the time to share your experience.
Certainly
Certainly! Please provide the original review that you would like me to rephrase.
22 de noviembre de 2025
Opinión espontánea
Respuesta de The Basement Sump and Pump Co
Left in error by the customer.
George who attended to do our pump…
George who attended to do our pump service was excellent, however the company added on extra costs for a pump replacement which weren't specified at the start of the job - amounting to an over 20% increase on what was quoted for. Disappointing. We also haven't been provided with details or copies of any guarantees for the new pump installed. This pump has limited usage and this company have serviced it for the last 4 years so its been a disappointing experience.
4 de noviembre de 2025
Opinión espontánea
Respuesta de The Basement Sump and Pump Co
Thank you for your feedback. We’re really pleased to hear that George provided an excellent service during his visit.
However, we’re very sorry to hear about your concerns regarding the additional costs and the lack of documentation for the new pump. We understand how important clear communication and transparency are, especially when it comes to pricing and guarantees, and we appreciate you bringing this to our attention.
Thank you again for your feedback.
Thank you George!! 😊
I had an emergency at my property a few weeks back. George was amazing, he went above and beyond to fix the pump issue, having to return a few times and work with different companies to find solutions. He really made, what was a horrible situation, so much easier. Thank you so much George.
2 de octubre de 2025
Opinión espontánea
Respuesta de The Basement Sump and Pump Co
Thank you for taking the time to share your experience. We’re really pleased to hear that George was able to support you during what sounds like a very stressful situation.
It’s great to know that his dedication, persistence and willingness to go the extra mile helped resolve the issue and made things easier for you. Working through complex problems and coordinating with others when needed is exactly the level of service we aim to provide.
We will be sure to pass your kind feedback on to George. Thank you again for your review.
Liam has really helped us over the last…
Liam has really helped us over the last few years maintaining and replacing the pumps in our house. He has extensive knowledge and provides practical solutions where applicable. He has always been polite and dedicated to solving whatever problems he encounters. He's a credit to your company.
16 de junio de 2025
Opinión espontánea
Respuesta de The Basement Sump and Pump Co
Thank you for taking the time to leave a review Conal. We’re delighted to hear that Liam has been such a great support over the years with maintaining and replacing your pumps. His knowledge, practical approach and dedication clearly made a difference, and we’ll be sure to share your feedback with him.
Highly recommended
George went above & beyond to find solutions and get the job done in a timely manner. He was calm, informative, friendly and very customer centric. Stellar job George keep doing what you do best and thank you once again
14 de agosto de 2025
Opinión espontánea
Respuesta de The Basement Sump and Pump Co
Thank you for your feedback. We’re so pleased to hear that George went above and beyond to provide solutions and complete the work efficiently. It’s great to know you found him calm, informative and friendly throughout. We’ll make sure your kind words are passed on to him.
Connor did a good workmanlike job
Connor did a good workmanlike job. He was also very helpful to me personally: I was not well and had not been able to clear access to the pump. He did it himself and even put all the stuff back again afterwards, which he did not need to do.
4 de junio de 2025
Opinión espontánea
Respuesta de The Basement Sump and Pump Co
Thank you for your review. We’re glad to hear that Connor not only did a good job with the work but also went the extra mile to help you personally. His thoughtful approach in making things easier for you is much appreciated, and we’ll be sure to pass on your kind words to him.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.