Bass Pro Shops Opiniones 

Bought a boat and feels like I am closing on a Mortgage! I am on day 7 and they are saying another 3 days before I can pick it up. The boat was in stock when I done the application and put a deposit on the boat. I may get buyers remorse and back out.

I bought a Sig GTO 9mm from them for over $2,500 for the pistol and out of the box 4 things were wrong. I wrote an honest review on the Bass Pro website, received a confirmation email and they decided to NOT post it because it was a negative review. I can tolerate a lot of things but this is lying to the public. If you only post positive reviews to raise the ratings, consumers are given misleading info... Honest companies would post even the reviews that talk about how the product has fallen short. To pay a premium to shop there and get this treatment, is just awful. How can I ever believe their ratings or reviews again? How can anyone?

I was a Cabelas customer and club member before Bass pro shop bought it out. I continued with bass pro for years afterwards. The decline of service, online shopping, club point usage, and products is not Cabelas standard. It took 9 months to recover points earned from a club card never reieved. They kept telling me without the entire card number there was nothing they cold do. I finally talked with a willing supervisor who took the time to work the issue. The gift card replacement however took 5 & a half months to receive. I did not renew my club membership & will not do so. The points were not made readily made available online shopping. Somehow they would not show up on purchase. Most likely due to my technology challenged abilities. The products I purchased from Cabelas most big & tall clothing were deleted. I purchased a large portion of my informal shirts from them. The products Bass pro offered were not comparable (cheap junk) or size limited. I an not exactly a cookie. 6 foot 4 inches tall 270 pounds. Very limited most expensive lines offered in big&tall.Dramaticallydisappointing change from what was a prmere fishing & hunting store. Living in New Mexico makes online shopping a necessity due to limited stocks provided in fishing equipment. Navigation of Bass pro has proved frustrating. In closing the use of other resources available and navigable have become my go to. So long Cabelas certainly wish it did not have to end so miserably. Bass Pro do better.

This review is about Bass Pro Shops and Cabela' websites. I went to do a search for products I might be interested in on these sites. When I landed on their web pages, their sites would not allow me to search for products unless I would consent to allowing them to know my location. Don't get me wrong, I love these stores. But I don't feel they have to know my location to be able to look at their products. I know which store I want to shop at. If I decide to buy, then I will give them my address. Shame on them; they are not the only stores that I can buy sporting equipment at, and until they change their policy, I will not be buying from any of their online stores.

I went to the Hooksett Nh Bass pro shop location. When I arrived at the service department I spoke to the service manager Chad Duquette. I spoke to the service manager about a can of boat spray paint that I had purchased prior. It was not the correct color for my boat that I have purchased many times prior in the ten years of ownership of my Jon boat tracker topper. Fortunately Chad was able to do intensive research to resolve my issue. I just wanted to make it known that he was very professional and courteous resolving my issue. Thank Eric B

Going to Bass Pro is my highlight. I've been to several stores. They get a 5 in my book all day..
But wait there's more to this story.
I'm a vendor that has been trying to get my product in Bass Pro for over 7 months. Even drove to there main office.
I'm just a old country boy with zero computer skills. Been in construction all my life. Heck my phone smarter than me.
After breaking 2 monitors and endless endless calls I'm still at ground zero.
There's got to be a easier process, people build products that stores sells for a profit. But does this only require if your techno savy? I just left a large hunting store. They TALKED to me and purchased my product that day. BASS PRO you got to work on this or you loose up to date products which pays bills.
FYI
Old country boy

I had a very refreshing experience with Bass Pro Shops yesterday. Over the weekend my favorite fishing rod snapped because of some extreme pressure it was put under. A few days later I took the damaged rod to a Bass Pro Shops near me, and with no hesitation, they replaced it with a brand new rod. I was in the store all of 5 minutes and walked out feeling like I just dealt with a company that stands by their product and cares about their customers. Every rod I buy from now on will be from Bass Pro Shops, particularly the Jonny Morris Carbonlite Technique series.

1★ – Very frustrating experience with online order & customer service

I had a really disappointing experience with Bass Pro Shops Canada (basspro.ca) trying to purchase a Mercury 9.9 outboard that was listed on sale.

The website clearly showed the motor as available and allowed me to go through the full checkout process, including entering all my information and selecting ship-to-store. After that, everything fell apart. I was told conflicting information from multiple sources, and no one seemed to take ownership of the issue.

The store told me to contact customer support. Customer support told me to speak with the Abbotsford store manager. I was also told I would receive a callback from the store—which never happened. I just kept getting the runaround with no resolution.

In the end, they would not honour the sale price, even though the listing error was clearly on their website. That’s extremely frustrating as a customer who acted in good faith. Because of all the delays and confusion, it also ended up impacting a fishing trip my son and I had planned. If I had known this would happen, I could have gone to another store from the beginning and avoided the whole situation.

To make matters worse, communication just stopped altogether—my emails eventually went unanswered, and the item was removed from the website shortly after. From my perspective, that only added to the frustration and lack of transparency.

On top of that, email responses felt generic and impersonal, like they were generated by AI, which didn’t help address the actual issue or provide any real support.

Overall, this experience left me feeling like they don’t stand behind their advertised pricing or value their customers’ time. I expected better from a major outdoor retailer.

Very disappointed.

Ordered a pizza oven. It arrived late & it was obviously either returned damaged not in its original box, or was damaged extensively in the warehouse. The box looked like it was taped up via a kindergarten class. The oven was dented up an lot, inside & out. There was no knob, no manual, the lid wouldn’t shut properly, & the gas line wasn’t aligned properly. UC we had used it, it would have blown us up. And because of no knob, no manual, & the way it was packaged, this was not done via shipping. It was done at Bass Pro Shop & shipped this way. Absolutely the worse ordering experience I’ve ever experienced.

I was looking to replace a reel. Julian was my sales representative. I told him what I wanted. He asked me a lot of questions. He showed me many models despite the fact that stock was low. Finally I saw a model I liked. It was a bit more then I wanted to spend but I got what I wanted. Thank you Julian.

I had a very frustrating experience trying to pick up a firearm order at Bass Pro Shops. I recently moved, and my driver’s license still shows my old address. I brought my valid government-issued photo ID along with my current vehicle registration showing my updated physical address.

Bass Pro’s own pickup instructions say that if the address on your photo ID does not match your current residential address, you may be required to provide a second form of government-issued documentation with your current physical address, such as a vehicle registration, voter ID card, concealed carry permit, hunting license, etc.

That is exactly what I brought. My driver’s license was my photo ID, and my vehicle registration was the supplemental proof of current address. However, the employee/manager still turned me away and acted like I was trying to use the registration as a photo ID, which was not the case.

To make it even more frustrating, I contacted several other local firearm shops afterward, and they all said that a valid driver’s license plus current vehicle registration is acceptable for this situation. So it appears this was either a misunderstanding by the store or an overly restrictive store decision that was not clearly explained.

I understand firearm sales require strict compliance, and I respect that. But customers should not be turned away when they bring the exact type of documentation Bass Pro’s own instructions say may be used. The process was confusing, poorly handled, and wasted my time.

Very disappointing experience.

Visited recently. The store felt stale and unwelcoming. Employees didn't seem engaged or happy to be there. I also tried reaching out to the business about an issue and got no response for two weeks – had to call myself to get anywhere. Disappointing all around.

Horrible customer care- after numerous years of having a credit card with this company with excellent credit rating they cancel my card for none use for 22 months. I lose my points - everything. Don’t trust this company.

Ordered a 2300.00 deer stand still waiting to get my order 15 days late and their customer service is the worse customer service ever don’t waste your money go somewhere that appreciates their customers and by all means stay away from muddy deer blinds they use 3 rate shippers like ABF who will drop it off to a fly by night service that can’t seem to get a delivery done

I order some ammo trough website and received package that was open and someone stole ONE BULLET (1) from one package, I am very very much surprised with this , I send them message on Facebook but they did not respond.

I had an outstanding visit to Bass Pro Shops in Atlantic City, and it was made truly special by the service I received from Chuck.
As a veteran myself, it was a profound pleasure to be assisted by a fellow veteran. There is a level of mutual respect and understanding that you only find within the community, and Chuck’s competence and recognition meant a lot to me. He helped me find the perfect pair of binoculars with expert knowledge, and the personal connection we shared made the purchase even more meaningful.
I want to express my sincere appreciation for the way Bass Pro Shops supports the veteran community. Seeing a company that provides veterans with a platform to build a career, grow, and strengthen their professional lives is inspiring. It makes me proud to support a business that genuinely treats those who served with such high regard.
After my experience with Chuck, I spent some time exploring the store and ended up buying several extra items. The atmosphere is incredibly motivating, and knowing that my money goes to a company that values veterans makes me a customer for life.
To the management: Chuck is a phenomenal asset to your team. Give that man the highest praise possible!

I bought a Kool Splash inflatable water slide from them. within a week of use the right sprinkler stopped working. I returned it and they only refunded me $62 of the $128 I paid for it for a restocking fee!

I called the Centerville, Ohio store today, 4/23/26 to check availability for a specific type of trolling motor for my boat. I talked with Kloe in customer service who seemed to be extremely busy at the time. After some back and forth with her checking with the fishing department and the internet with the SKU # ! provided, she took my phone # and said she'd call later with definite info. She did call some time later in the evening & said they had what I was looking for in stock, so I asked her to hold it for me. I drove an hour to the store and when I went in to check at the Customer Service desk, the item was sitting there on a cart waiting for my purchase. Excellent job and service. I thank the little lady for going above and beyond for my need. Thank you very much. Jack J.

Just witnessed a man with an intellectual disability being aggressively upsold on a $10 warranty for his $20 pup tent. He didn’t have a phone number for his warranty so they just asked him “for any phone number”.

I was told by a manager this would be addressed, but it is what it is - had I not brought it to their attention this guy would have been charged an extra 50%, and he even agreed to round up his payment to the next dollar for charity. How about you just give him your crappy $20 tent so you can sleep at night? At least now he’ll be able to.

Edit; I see this store is soliciting good reviews via a QR code given to customers who they have positive interactions with - I would like to commend the older guy in the power chair who chatted me up regarding smoker woods, he was cool. I’d like to condemn the other guy (younger) also in a power chair who was training a new employee in predatory sales practices.

I would appreciate a reply to this review, I wasn’t given a QR code card to leave a kind review, and that’s a major red flag to me that they ask people to leave these, they aren’t unsolicited at the very least… I don’t think I’ll be coming back, they clearly aren’t trained in how to recognize someone who shouldn’t be predated on, let alone sell them a weapon etc.

In the sales pitch, the man was told that the warranty “covers bullet holes” to his tent which is also absolutely incredible to infer to an unhoused person. Check your footage