I came across the Trustpilot rating for Berry's by chance recently, and was frankly shocked. I am a fairly recent customer, but have been impressed with the curation/offers of wines emailed and subseq... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Thank you Adrian. My father received his bottle of Brunello in time for his 93rd birthday dinner today - with just a few hours of notice. I'm indebted to you. Grazie di cuore.
Dear Berry Bros. & Rudd, I must express my disbelief at the rudeness and incompetence shown throughout this process. After bombarding me with endless emails due to your new system failing, you now... Ver más
La empresa ha respondido
BBR cut my Sadie Family wines allocation drastically in 2024, with no credible explanation, despite having bought these wines from them for many years. When I complained, they promised to do better... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
With two Royal Warrants and over 300 years of history, we're Britain’s oldest wine and spirits merchant. Family-owned and run, we still trade from No.3 St James’s Street, our home since 1698. Today, we offer a selection of over 4,000 bottles to wine and spirit-lovers in the UK, Hong Kong, Singapore and Japan. We run a range of services, including our Cellar Plan, an extensive programme of virtual events and our Berry Bros. & Rudd At Home fine-dining experience.
Información de contacto
3 St James's Street, SW1A 1EG, London, Reino Unido
- 0800 280 2440
- bbr@bbr.com
- www.bbr.com
3,1
Medio
84 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 60% de las opiniones negativas
Suele responder en menos de 1 mes
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
ignore complaints - just want your money
They don't respond to complaints and seem to think you should feel honoured to spend your money there. Come across as thick, privately educated and not that honest. You'll get a lot of 2nd tier wine offers in your inbox usually dressed up as wines 'to die for'. I've found it easier to get the in-demand wines from other suppliers. Do they take proper care of your reserves? Hmmm.
23 de agosto de 2017
Opinión espontánea
DON'T USE
DON'T USE. Your cellared wine can completely disappear after app update leaving with no trace for claims. Cost of your purchase is understated leading to illusion of gain in your wine portfolio.
19 de mayo de 2017
Opinión espontánea
Surprisingly good investment experience
I am not a wine guy, I know much more about finance. I started an investment account maybe 7 years ago? I'm not completely sure. My account manager was very good and listened to my advice or I suppose constraints more importantly. I have fed into it at a few points but not within 5 years.
They are very upfront with fees. You basically have storage and sales charges but I forget what they are off the top of my head. I have not thought it much after setting it up.
I "liquidated" my portfolio a few weeks ago as I would like to buy a house and I need cash. I thought it would take ages to sell them at values that I was happy with but 90% went within a week and in my account within another 5 days.
Overall extremely happy. Ultimately (ideally?) instead I would have gone with some no frills DIY wine broker. Which BBR is not (I don't know if there is such a broker) but they do an okay job of keeping the costs down.
I am tempted with a 5 star rating. If they had been slightly cheaper or hadn't sent so much junk mail and catalogues then they would have it!
18 de junio de 2014
Opinión espontánea
Terrible
UI placed an order for 205 pounds. next day I received phone call from BBR telling me my name is wrong. I spelled my name..no change. Apparently bank declined transfer .
So I had to call the bank which told me there isn't any transfers declined.
Back to BBR.
Oh yes sir it wasn't declined by bank but our system ( ??? )
Then telling my that they not proceeding over 100 pounds with my order. So they offerer bank transfer. I realized bank transfer takes money form Debit card...
Terrible waste of time and nonsense claim about my credit card.
Steer clear from this company. Bunch of liars.
21 de marzo de 2013
Opinión espontánea
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.