Absolutely fantastic customer service, I had a faulty order so I messaged them I got a rely very quickly I was offered a discount on the item or return. I returned it and was given a first time order... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Great company, great products of high quality. Orders have always arrived quickly and beautifully wrapped. Free returns is a bonus. Recently sent a bikini back but only because it didn't fit me proper... Ver más
La empresa ha respondido
Amazing customer service for European shoppers! Shopping online with UK stores can be tricky sometimes due to customs charges etc. Worry not with Beach Cafe however, as they make the whole process ver... Ver más
La empresa ha respondido
Always love shopping with Beach Cafe- can be relied on for having a good selection of beachy things and a good availability of sizes, plus great for a bit of inspiration when you’re not sure what you... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de ropa para playa
- también en la categoría
- Tienda de ropa
- Tienda de ropa para mujeres
- Tienda de trajes de baño
Escrito por la empresa
Shop Designer Swimwear at Beach Cafe for a huge selection of beachwear by Seafolly, Vix & Melissa Odabash. Free Delivery on orders over £100 & Free Returns.
Información de contacto
London, W10 5AD, London, Reino Unido
- 02031764541
- info@beachcafe.com
- www.beachcafe.com
4,9
Excelente
282 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
One of the best Beachwear companies
The website is really easy to use and has a really extensive product and brand range. Deliveries are really fast and customer services are very quick to assist if required. A great company to order from
1 de agosto de 2023
Opinión espontánea
Respuesta de Beach Cafe
Thank you so for your lovely review!
We pride ourselves on our customer service and are so happy to have had a positive experience.
As always if we can help with anything please do let me know.
If you could kindly reply back to the email you have been sent as customer service are unable to find your email under the name Simpson Family.
All the best, The Beach Cafe Team
Respuesta de Beach Cafe
Thank you for your review Louise!
make sure to always keep an eye on the site, we're continuously updating the site with lots of lovely products.
All the best,
The Beach Cafe Team!
Don't trust this company to action your refund or respond to any emails or phone calls
I returned 2 dresses worth over £100 more than 2 weeks ago. Despite it stating on my account that these have been 'refunded' its been more than 2 weeks and no refund has been recieved.
Not only that I have tried to email and call this company, with no avail.
Reading through previous reviews, it seems this is how this company makes a profit. By stating they accept returns for refunds, but when customers send items back, they keep both the product and the money.
Absolutely disgraceful behavior. I'm sure I will get a generic response from the company, a seemingly 'helpful' one with them advising me to get in touch. If only I could attach the screenshots of the emails I have sent and the calls I have made to this company.
The items on this site seem nice, but honestly you can buy them all elsewhere. Don't risk it for this scam company.
Since posting this review and leaving comments on Beach Cafe's social media, someone miraculously got back in contact with me. Seemingly to tell me my refund had been processed 12th August, despite it showing on my account that it had been 'refunded' before that date...
Their returns policy states a refund is actioned within 10 days. I received an email to say they had the items July 31st. Since the refund was supposedly actioned August 12th, a Saturday, this makes it over the 10 working days policy stated.
All I know is that this is a violation of Trading Standards and my right to cancel my order as a consumer. As well as not fulfilling what they have stated on thier website. I have fulfilled my end of thr contract and followed all your requirements for the refund, yet I am still having to chase this as of August 16th.
31 de julio de 2023
Opinión espontánea
Respuesta de Beach Cafe
Hello Vickie,
Thank you for your reviewing Beach Café, we would like to apologies for the lack of communication you received regarding your refund. Please note that a member of staff reached out yesterday to confirm that your refund was in fact processed on 12th August within our 10 working day policy however depending on your form of payment this can occasionally take between 3-5 days to show back in your account.
We believe our customer care is always personal and for this reason do not send out generic auto emails, We always do our best to get back to customers within 48h and keep them as informed as possible, and are very sorry that we ran over this a little during our busy period, I believe management have provided a gesture of goodwill via email as a way of apology and hope that should you choose to shop with us again we hope you have a more positive shopping experience.
All the best, The Beach Café Team
Achtung!
Achtung!! Die Retour klappt nicht wie angekündigt! Ich habe auf meine zahlreichen E-Mails keine Antwort bekommen und erst als ich das ganze über PayPal gemeldet habe, bekam ich eine Reaktion. Die Retour sollte mir erstattet werden, so wurde es mir per E-Mail zugesichert. Darauf warte ich bis heute. Auch die Mehrwertsteuer wurde nicht erstattet. Ich werde dort nicht wieder bestellen!
14 de agosto de 2023
Opinión espontánea
Respuesta de Beach Cafe
Es tut uns leid, dass Sie bei uns kein positives Einkaufserlebnis hatten. Wenn Sie uns bitte eine E-Mail mit Ihrem Namen und Ihrer Bestellnummer senden könnten, können wir dies für Sie prüfen.
EXPRESS YOURSELF 🌞
This company has the most inspiring range of holiday wardrobe. Dream the dream. The sales/support team are the most efficient of all my online shopping experiences.
7 de julio de 2023
Opinión espontánea
Respuesta de Beach Cafe
Hello Colleen,
Thank you for your lovely review! As always our fabulous team are help you choose the perfect items for your holiday wardrobe. Remember to keep an eye on the site going in to summer as new drops are always being added :)
A beautiful dress
A beautiful dress, and excellent service from Beach Cafe. Fast delivery, and great packaging
4 de julio de 2023
Opinión espontánea
Respuesta de Beach Cafe
Hello Leigh,
Thank you for your lovely review! As always our fabulous team are help you choose the perfect items for your holiday wardrobe. Remember to keep an eye on the site going in to summer as new drops are always being added :)
Excellent online shop
Lovely products and many to choose from. Excellent customer service and speedy delivery.
11 de julio de 2023
Opinión espontánea
Respuesta de Beach Cafe
Hello Claire,
Thank you for your lovely review! As always our fabulous team are help you choose the perfect items for your holiday wardrobe. Remember to keep an eye on the site going in to summer as new drops are always being added :)
Always a great pre holiday shopping experience 🌞🧿🦞🌴
Always love shopping with Beach Cafe- can be relied on for having a good selection of beachy things and a good availability of sizes, plus great for a bit of inspiration when you’re not sure what you’re looking for.
Delivery is super speedy and efficient as are returns and exchanges. Thanks Beach Cafe!
1 de julio de 2023
Opinión espontánea
Respuesta de Beach Cafe
Hello Julia,
Thank you for your lovely review! As always our fabulous team are help you choose the perfect items for your holiday wardrobe. Remember to keep an eye on the site going in to summer as new drops are always being added :)
Holiday shopping …
Love it when can get all my holidays essentials in one place!
13 de julio de 2023
Opinión espontánea
Respuesta de Beach Cafe
Hiya,
Thank you for your lovely review! As always our fabulous team are help you choose the perfect items for your holiday wardrobe. Remember to keep an eye on the site going in to summer as new drops are always being added :)
5* products and service
Great website with lots of lovely products.
I was delighted with my Seafolly swimsuit. Customer service was also excellent. Will definitely use again and have already recommended to friends.
15 de junio de 2023
Opinión espontánea
Respuesta de Beach Cafe
Hello Victoria,
Thank you for your lovely review! As always our fabulous team are help you choose the perfect items for your holiday wardrobe. Remember to keep an eye on the site going in to summer as new drops are always being added :)
Best Beachwear edit there is!
Best Beachwear edit there is, wonderful staff who were knowledgeable about their products, highly recommend .
28 de junio de 2023
Opinión espontánea
Respuesta de Beach Cafe
Hello Kira,
Thank you for your lovely review! As always our fabulous team are help you choose the perfect items for your holiday wardrobe. Remember to keep an eye on the site going in to summer as new drops are always being added :)
Excellent
Goods arrived in perfect condition and delivery was speedy. Great service. Thank you.
20 de junio de 2023
Opinión espontánea
Respuesta de Beach Cafe
Hello Alison,
Thank you for your lovely review! As always our fabulous team are help you choose the perfect items for your holiday wardrobe. Remember to keep an eye on the site going in to summer as new drops are always being added :)
Love the range and quality carried by…
Love the range and quality carried by Beach Cafe - add to my summer wardrobe every year !!!!
9 de junio de 2023
Opinión espontánea
Respuesta de Beach Cafe
Hello Mrs Berkshire,
Thank you for your lovely review! As always our fabulous team are help you choose the perfect items for your holiday wardrobe. Remember to keep an eye on the site going in to summer as new drops are always being added :)
The Beach Cafe Team
Lovely customer service
Lovely customer service, prompt delivery & very well presented! Thanks Beach cafe x
9 de junio de 2023
Opinión espontánea
Respuesta de Beach Cafe
Hello Rebecca,
Thank you for your lovely review! As always our fabulous team are help you choose the perfect items for your holiday wardrobe. Remember to keep an eye on the site going in to summer as new drops are always being added :)
The Beach Cafe Team
Superb service
Superb service. Joanna could not have been more helpful. Notified in advance re extra VAT as based in Ireland. Assisted with an exchange promptly & efficiently. All communications friendly & professional.
And the summer dress was fabulous!!
Would not hesitate to recommend
6 de junio de 2023
Opinión espontánea
Respuesta de Beach Cafe
Hello Mary,
Thank you for your lovely review! As always our fabulous team are help you choose the perfect items for your holiday wardrobe. Remember to keep an eye on the site going in to summer as new drops are always being added :)
The Beach Cafe Team
Good descriptions of items on website…
Good descriptions of items on website including useful sizing guides per brand. Ordering was simple and delivery was fast. Items were beautifully wrapped too.
31 de mayo de 2023
Opinión espontánea
Respuesta de Beach Cafe
Hello Ruth,
Thank you for your lovely review! As always our fabulous team are help you choose the perfect items for your holiday wardrobe. Remember to keep an eye on the site going in to summer as new drops are always being added :)
The Beach Cafe Team
SHOCKINGLY SLOW REFUND - I have used your company several times…
I have used your company several times in the past and have always enjoyed excellent customer services and prompt refunds for any returned goods.
I am now waiting almost ONE MONTH for a refund. I have written to your customer services department - they have my email address and my phone number. Please can someone contact me asap and process my refund as a matter of urgency
14 de mayo de 2023
Opinión espontánea
Fantastic website with a huge range of beachwear
Very quick delivery , beautiful packaging .
Website has a huge range of beautiful beachwear . Used this site many times and normally get great discounts
3 de mayo de 2023
Opinión espontánea
Respuesta de Beach Cafe
Hello!
Thank you very much for your lovely feedback, please reply back to the email you received to receive your voucher :)
Best,
The Beach Cafe Team
Excellent service and products on Beach…
Excellent service and products on Beach Cafe. This was my first purchase and I am delighted. The item was delivered quickly and was well packaged. I will be a returning customer.
25 de abril de 2023
Opinión espontánea
Respuesta de Beach Cafe
Hi Suel!
We're delighted to hear you love your first purchase with us and hope you enjoy your new items this summer. Should you need any assistance please do not hesitate to contact our customer care team :)
All the best,
The Beach Cafe Team
Respuesta de Beach Cafe
Thank you for your review Deb!
All the best,
The Beach Cafe Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.