I had an issue with placing an order for coffee beans via the website as it would not accept payment. I reported the issue and spoke to customer services who looked into the matter. The issue wasn’t r... Ver más
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Consulta las opiniones de los clientes
Super kulante Reklamation. Ich hatte 2x Bohnen die meine Sage Barista nicht mahlen konnte. Es gehen scheinbar nur dunkel geröstete Bohnen. Die Ware wurde komplett erstattet bzw. Ersatzbohnen nach ei... Ver más
Bought a Sage machine with an offer of 2 bags of free coffee from Beanz.com. There were no choices for decaf so I messaged them. The two free bags arrived quickly and well packaged. Nikeziwe replie... Ver más
...who wait. I bought a new Sage/Breville Barista Exoress and got a free two small bags of coffee via Beanz, wasn't happy with the outcome, wrong flavour profile due to a mix up on the site, an... Ver más
Información sobre la empresa
Escrito por la empresa
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz currently available in
Escrito por la empresa
- United Kingdom
- https://www.beanz.com/en-gb/
- Germany
- https://www.beanz.com/de-de
- United States
- https://www.beanz.com/en-us
- Australia
- https://www.beanz.com/en-au
Información de contacto
Estados Unidos
- www.beanz.com
4,3
Excelente
726 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 81% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Really good service from Beanz
Really good service from Beanz. I reached out to the team regarding one of my orders and Nikeziwe could not have been more helpful in resolving the issue quickly. Keep it up
26 de enero de 2026
Above and beyond
This customer service team has been so helpful and fast, going above and beyond in my opinion.
24 de enero de 2026
you sent me ground coffee not beas
15 de enero de 2026
Respuesta de Beanz
Thank you for your feedback. We’re sorry the complimentary coffee provided during the registration process was not the variety you were hoping for. Once your registration is fully completed, the promotional beans you receive will align with the offer details.
Very responsive and excellent customer…
Very responsive and excellent customer service to resolve my issue. I will absolutely continue to use them for my coffee needs.
21 de enero de 2026
Coffee bean subscription
Been using the subscription for a while now all ok but the last order took 10 working days to even ship so out of coffee for about 2 weeks.
Got a holding message saying it was being looked into and will come back to me but no further messages from them until I get an automatic message saying there closing this support case.
No compensation or gesture of good will offered but asked me to leave feedback...
If no issues service is fine but don't expect much help or support if any issues
22 de enero de 2026
Non existent customer service
I got 2 free bags of beans through Williams Sonoma. I was asked what flavor notes I liked between three options (fruit, caramel or chocolate). I chose caramel. The bags that were shipped had notes of chocolate and fruit. I emailed Beanz and asked why I was given an option if I wasn’t going to receive what I chose. I received no response. Maybe 2 weeks later I received an email saying they haven’t heard back from me and asking if I needed additional help or if the original problem was still an issue. I responded that no one has even reached out to me regarding my initial question. I just received an email that my case has been closed. Customer service is a complete joke. Whether the beans were free with a purchase or not, this will keep me from purchasing from Beanz in the future, or referring anyone.
30 de diciembre de 2025
Respuesta de Beanz
We're so sorry to hear of your experience. An email was sent to you on 12/30/25. We're very sorry to know that it seems you didn't receive it. We'll send it again shortly. We'll be happy to see how we might help from there.
The coffee is consistent and flavorful
The coffee is consistent and flavorful. They deliver on time and always give me the option to change the order before hand.
20 de enero de 2026
Did not respond to my email regarding…
Did not respond to my email regarding the expired coffee.
13 de enero de 2026
Respuesta de Beanz
Thank you for your feedback. We do show that this case was opened for a shipment update, and an update was provided by our specialist on December 22, the same day.
Swift and excellent response to the…
Swift and excellent response to the issue I raised.
20 de enero de 2026
Sehr schnelle Antwort auf meine Fragen
20 de enero de 2026
Polite knowledgeable agent
19 de enero de 2026
Very responsive when a order was wrong
Very responsive when a order was wrong
They fixed it and sent a free bag of coffee due to their mistake
Love everything so far
12 de enero de 2026
Excellent and quick resolution of claim
I was sent a wrong size coffee beans bag by mistake (no big deal). I raised this with the Customer Service team at Beanz and Rick politely and quickly arranged for the correct size bag to be sent out to me at no cost. Very impressed with the quick turnaround and friendly service from the team at Beanz!
19 de enero de 2026
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