Beck Evans Opiniones 

We recently bought a BMW 5 series from Beck Evans. We dealt with Jay Drummond. From start to finish, the service was outstanding. Jay provided a high level of customer service, was helpful and nothing was too much trouble. We wouldn't hesitate to buy from them again. A technical issue I had was also dealt with by Billy within 24 hrs. Great service, would highly recommend this company.

I bought a car from Matthew in Beck Evans to export to Ireland & it was a brilliant service from start to finish. I would highly recommend & buy from them again

DISRESPECTFUL DISHONEST & DISGRACEFUL

You may wish to read before engaging with Beck Evans to purchase a car.

Do not be fooled or comforted by the FCA status they claim to hold. They are not part of the Motor Ombudsman as they claim on their website. They have complaints process but did not follow it. They have been reported to Trading Standards for their behaviours.

It has taken me 3 months of pure pain to fight to have my £1000 deposit returned with a final ultimatum of going to Court….

I have engaged with my bank, the Halifax, Citizens Advice, Mastercard, Motor Ombudsman, Financial Ombudsman, who have all been amazing.

I have on the evening of Thursday 6 April 2023 received a refund of my £1,000, exactly three months later.

The deposit was placed against a blue Porsche Macan. The car was damaged while getting a service at Porsche Tonbridge prior to purchasing. I rejected the car immediately giving Beck Evans notice prior to the service being carried out.

Beck Evans admitted it had been hit but refused to return the deposit stating I had entered into a contract verbally and the deposit was non-refundable.

They have accused me of being threatening which is untrue; all communications were made professionally by email. They repeatedly ignored all emails, eventually made an offer of £608 refund stating I needed to pay for the Porsche service.

Still no communication, my bank engaged and assisted with the legal position and refunded the £250 paid on my Mastercard.
Final advice and assistance from the Citizens Advice was to formally log a County Court Judgement against Beck Evans, as all the paperwork clearly evidenced an undoubted position.

With a final letter with a threat of Court, I suddenly get a request for my bank details after multiple emails and THREE months later,

I have attached an email as confirmation of the detail, so one can see the lengths I have to go to to get my deposit back. They evidence a DISRESPECTFUL, DISHONEST & DISGRACEFUL company.

AN EMAIL TO SUPPORT MY STATEMENTS MADE AS FOLLOWS:

Dear Derek,
 
TIME LINE OF EVENTS
* 08/01/23- We have turned up at your Beck Evans site on Sunday 8th January 2023 to speak with someone regarding the vehicle we had put a deposit down on as we noted damage when viewing the car in  the dry.
* 08/01/23- We were told to email by the gentleman in the picture.
* 08/01/23- We emailed whilst on site as requested, as clearly the gentleman was not interested in the issue.
* 08/01/23- We had an email back (see below at 14:19 on the same day (Sunday 8 January 2023) from Sam Evans acknowledging the email suggesting Ben would pick this up on Monday 9 January 2023 in the afternoon.
* 09/01/23- Having not heard we have called Monday and told someone would call back.
* 10/01/23- We called Tuesday and told someone would call back; we were told on the call Beck Evans WOULD be arranging a refund.
* 13/01/23- Your email was a surprise on Friday afternoon, stating we were not entitled to a refund.
* 13/01/23- We called and were told the management team including yourself do not work from the site and no one there to take my call. Your colleagues were unable to transfer the call and we were told to email only.
* 13/01/23- As requested, we responded on the same day (14:24hrs)
* 16/01/23- We called Beck Evans and happen to have the call picked up by the original salesman (Peter Raithby). Once again, we were told the management do not work from the site and we had to liaise via email.
* 16/01/23- We sent another email (17:43hrs) copy attached below. We asked politely for a call.

* TO BE CLEAR WE HAVE NOT HAD ONE CALL FROM BECK EVANS
 
OBSERVATIONS:
 
* We are staggered that we are now 12 days (08 January 2023-19 January 2023) and we have had no returned call or communication (apart from one email from you (Derek Rayner- Company Secretary) stating we are not entitled to a straight refund of our £1,000 deposit)
* Beck Evans (2000) Limited -Co. Reg. No. 05636168
* FCA No. 67982 – Authorised and Regulated by the Financial Conduct Authority
* Credit Consumer License 679282

Complaints Handling Policy- Beck Evans 2000 Limited
 
* We have attached a copy obtained from your website.
* It states that ‘We want to help you, our customer, to resolve your complaint as quickly as possible’.
* It states- Our Standards:
* ‘We treat all complaints seriously, whatever format they are received in’.
* ‘You will be treated with courtesy at all times’.
* ‘We will deal with your complaint promptly’.
* ‘An acknowledgement of your complaint will be sent within 5 working days’.

THERE IS NO EVIDENCE WHATSOEVER OF THE COMPANY ATTEMPTING TO COMMUNICATE AND ADDRESS THE ISSUE.

Highly disappointed with the overall professionalism and underhand approach, hence taking the time to write a review as a warning to others who are considering a purchase from this business.

Recently purchased a Range Rover. I live 160 miles from them and was a bit concerned that should I have any post sale problems then it would not be a simple thing to pop it back to sort out. I needn't have worried because while I did have a couple of niggly issues with the car Beck Evans sorted it out by arranging to pay for rectification. The car is now sorted at no cost to me. Thanks to all at Beck Evans and particularly Matthew for a professional sales experience, Andrew for his supportive approach post sale and for Billy and colleagues for sorting the niggles.

Bought a vw Touareg from beck evans yesterday the service I received from Jay Drummond was the best I’ve had in 35 years of buying cars. The effort he put in to make the purchase easy and to be honest enjoyable was awesome
From picking me up at airport right through to handing me the keys was the best service I have ever had cheersJay Iwould encourage anyone thinking of buying a new car to get in touch with Jay Drummond and hopefully you will have the same experience that I did

I paid for my van and an hour later I realized that several things were quite wrong, also no service has been done whatsoever as I was told!
Not happy!

21-3-2023
The second week we arrange a test drive with one of the mechanics and we arranged an appointment to repair both the driveshaft, faulty horn, and battery charging issues, let's see and hope things will change, and maybe can get 5 Star score !?

I brought a Mercedes A Class from Beck Evans. From start to finish I found everyone to be professional from sales, delivery and after care, great customer service and after care from Rob and Billy, thanks for all your help.

I recently did review this company 5 start for their selling process. However ever since I got my Audi A7 2018 from Beck Evans, i have had nothing but problems with the car. First i had the alternator gone in the first 3 week and Audi kept the car for a month as they had to wait for the part. A week after i got the car back, the air suspension is gone. When you call them, they don’t answer and when they do answer they say ring the warranty company. The warranty company is no help. Absolutely disappointed. I have invoices available to show when I bought the car and all the issues.

I’ve recently changed work and needed to buy a car for the first time in 25yrs maybe even a little longer. I spent weeks looking for cars narrowing down the search and ended on the BMW 5 series tourer. Then the search started properly. Beck Evans ended up having the car I purchased. I called and visited the showroom and meet Jay. Took a test drive, discussed all of the available options open to me from ceramic coatings to warranties and most things in between. I had a limited budget so we worked out what I really needed. Inside my budget limit as well. Picked the car up today…. Apart from the shock of fuel prices as I had been driving an electric car I’m super happy. I’m confident in my purchase and really happy with the level of service and contact from the dealership (Jay). Now time to drive like Miss Daisy to make that diesel last…. Hahaha Cheers Guys, Excellent work.

I recently purchased a 2013 nissan cabstar from Beck Evans. I collected it on a Saturday afternoon. I drove a short way and parked the vehicle for a few hours and returned to drive home. The smoke that came from it was unreal. I've had vans and trucks all my life and was not expecting a brand new truck by any means. People were actually stopping me on the way home.

Monday morning I called and was contacted by someone from the workshop who openly admitted they knew about the smoking issue and still went ahead and sold me the vehicle. They asked me to drive the vehicle for 1000 miles presuming so they could claim of my warranty that I paid for.

I reluctantly agreed as I did not want to cause them any issues and at this point thought it would be plain sailing. By the Wednesday it was evident that the vehicle had a serious problem and after starting the truck outside a local cafe filling it with smoke I called the workshop and arranged to return the truck.

The following Saturday the truck was dropped back to beck evans and they then had the vehicle for 2 weeks to which I had no replacement. After finally having enough and a few stroppy emails I had a call from sales manager Shaun. Admittedly shaun arranged a spare truck for the duration they had mine. They also offered me a poxy free mot and service next year. (Hope it's not from the same mot company as the ones who mot'd my replacement. That came straight from mot allegedly but had no working wipers!)

The truck they delivered me had no working windscreen wipers resulting in after them dropping it to me I was stranded on my way home as it was raining.

Again another vehicle from beck evans stranded outside my house.

4 days later I had a truck that worked, it didn't lock but it drove.

Finally my truck was delivered back and all seemed OK. I left it for a week but all that had changed was the black smoke had slightly stopped and the white smoke hadn't. The engine management light was now on and the truck was missfiring. It then took a further 2 weeks for them to agree to buy the vehicle back from me.

Beck evans could not repair the vehicle, puts a lot of hope into a company that sells vehicles in excess of 200k and can't fix an old cabstar.

My finance agreement with Motonovo needed to be unwound by Beck Evans instead they settled the finance resulting in me losing 2 months payments made for a truck they had longer than I did.

We are now over 3 months on and I'm still trying in contact with shaun who insists he did all that was asked. The only person at Beck Evans that has any decency is Billy in the workshop he is a genuine person.

In a nutshell, beck evans knowingly sold me a vehicle with an issue they couldn't rectify, then supplied another un road worthy vehicle in the mean time. Its now cost me time and money all because In the beginning they didn't do the right thing.

I would not buy another vehicle from them and would strongly advise others the same.

Just had some brake issues resolved on a vehicle I recently purchased from them. Billy the workshop manager resolved all issues with 100% professionalism & courtesy keeping me informed of progress at every stage & getting me back on the road very quickly

All the professionalism of a Main Dealer but much better value. The whole purchasing experience was excellent from my first contact with Ben to driving away in a fantastic car !

Excellent service from start to finish. Clear communication from Ben, who kept me updated on the progress of my purchase. But what impressed me the most was the honesty when it appeared there was a crack on the bumper, I was given the choice of waiting for the repair to be made or having the cost of the repair taken from the overall price of the vehicle. The car I have purchased is immaculate and drives beautifully. I feel very much the Beck Evans strive to provide top quality. Will definitely buy from here again in the future

Just want to say a BIG thank you to all staff at Beck Evans especially to Rob Sharman and Peter very professional and fantastic customer service for the purchase of our Mercedes benz Cla it was such a pleasure to meet both of you cannot fault the service provided updated us clearly of the process until the collection day of the car we would highly recommend Beck Evans and definitely will be returning in future for other cars 🚗 🤗 also thank you Rob for putting a big smile on my 7 year old boy's face for allowing him to get in to the Ferrari his dream car 😊

Outstanding service from start to finish, Rob Charman was amazing very professional and extremely polite and made the transaction super smooth and easy to understand.

I've tried many times to speak to a sales advisor regarding a possible vehicle purchase, using their online chat, WhatsApp messaging and phone and have had no response. Obviously they are too busy. I would have preferred at least a courtesy call back, but have had nothing. I'll move onto another garage

Excellent service from start to finish. Communication along the way was great and the price of the car was very competitive, will buy again.

The car was as described and detailed to a high professional standard, I’ll say again excellent customer service.

The service from the start was shockingly bad, with us wasting vast amounts of time having to chase over and over again by phone and email and eventually contacting the co owner of the company to get any level of service. After then reading the reviews, alarm bells rang, but my wife really liked the car and wanted to give them the benefit of the doubt (she now wishes she hadn't bothered!)
Whilst I totally understand covid restrictions, we were told that the car was at a farm and that the outside of it could be viewed by us as no one else would be there, then it couldn't, then it could but the 14 day cooling off period would be void if we did look at the outside (still no clue why!), then we couldn't.
We were also told they couldn't reduce by £399, bringing it down to £15000 but they had offered customers up to £200 OR SO off a car so could definitely negotiate. I cannot understand why they found it acceptable to tell me that and then offer to take off the admin fee of £150 but nothing more. They would include such things as the brake fluid service (cost at mini £70 which we were advised by mini is already 5 months overdue!!), an mot and a couple of other things like a 6 month warranty, which has been standard with every car I've bought, but they would not budge at all on the price, not even by less than £100, despite having had the car for some time (they told us it had just arrived but not according to the ebay listing!!)
We were told that by delivering it to us it was costing them, fuel, labour costs and wear and tear to the vehicle, not an insignificant cost, but when offering to collect if they would offer some kind of discount, even meeting in the middle as it wouldn't cost us too much but would save them significantly, they flatly refused.
If I'm honest, I felt like I was talking to a bunch of immature youths with something to prove, not professional adults running a company. For me it was actually less about the money and more to do with what level of service we would receive from them if something were to go wrong with the car after purchasing it (judging by the many negative reviews), if they could not or would not negotiate or even acknowledge my point of view and basically told me that they offer others more discount then they have offered us! Unprofessional, unhelpful time wasters who really don't care about their customers.
Please please take your business elsewhere and save yourself a lot of hassle.

**UPDATE** FURTHER TO THE RESPONSE BELOW FROM THIS COMPANY, MY REPLY IS:
AS YOU WELL KNOW THIS REALLY WASN'T THE CASE AT ALL. I ALSO THINK THE VOLUME OF POOR REVIEWS YOU HAVE ON NUMEROUS SITES MORE THAN SPEAKS FOR ITSELF. MY REVIEW HARDLY TAINTS A COMPANY WHO ALREADY HAS SO MUCH NEGATIVE FEEDBACK. MAYBE INSTEAD OF CONSTANTLY MAKING EXCUSES AND BLAMING THE CUSTOMERS FOR THEIR POOR REVIEWS YOU COULD CONSIDER WHY PEOPLE ARE PUT IN A POSITION TO HAVE TO LEAVE SUCH REVIEWS IN THE FIRST PLACE.
FUNNILY ENOUGH THE RESPONSE TO THIS REVIEW IS PROBABLY THE QUICKEST YOU HAVE RESPONDED SINCED I STARTED DEALING WITH YOU.
YOU ALSO AGREED TO LET US SEE THE OUTSIDE OF THE CAR MORE THAN ONCE BUT THE SECOND TIME SAID THAT THE 14 DAY COOLING OFF PERIOD WOULD BE REVOKED..I HAVE TO QUESTION WHY TO BE HONEST AS IT SEEMS A VERY ODD REMARK. IT CERTAINLY HAD NOTHING TO DO WITH COVID AS YOU AGREED IT MORE THAN ONCE OFF YOUR OWN BACK AND THIS ALSO SEEMS TO BE THE CASE IN OTHER REVIEWS I'VE READ ABOUT YOUR COMPANY & POTENTIALLY TEST DRIVING A CAR DURING COVID!! IN ADDITION THE EMAIL I SENT ABOUT A VIDEO CALL WAS ACTUALLY IGNORED SO PLEASE DO CHECK YOUR FACTS.
A MEMBER OF YOUR STAFF TOLD US THEY COULD NEGOTIATE THE PRICE OF THIS VEHICLE AND TOLD US HOW MUCH THEY USUALLY OFFERED OFF YOUR VEHICLES YET WE WERE OFFERED A LESSER AMOUNT WITH NO EXPLANATION. I THINK THE FACT YOU CAN SEE NOTHING WRONG WITH THIS NOR CAN YOU SEE HOW UNPROFESSIONAL THAT REMARK WAS SPEAKS VOLUMES.
TO SUGGEST I DEMANDED MONEY OFF IS A BLATANT LIE AND WITH REGARDS THE SERVICE, GIVEN THAT WE WERE TOLD A FULL SERVICE WOULD BE OFFERED IF IT WAS DUE IN THE NEXT 6 MONTHS OR SO I ASKED IF THIS WAS THE MAJOR SERVICE ALONG WITH THE BRAKE FLUID SERVICE WHICH IS ALREADY 5 MONTHS OVERDUE AS IF IT WAS I WOULD PAY THE FULL AMOUNT OF THE CAR.
YOU ARE WELL AWARE THAT I RAISED A COMPLAINT WITH YOU EARLY ON ABOUT THE APPALLING SERVICE WE WERE GETTING & THE LACK OF COMMUNICATION, (WHICH ONCE AGAIN SEEMS TO BE A COMMON PROBLEM RAISED BY YOUR CUSTOMERS) SO PLEASE DO NOT TRY TO SUGGEST THAT MY REVIEW IS BASED ON ANYTHING OTHER THAN THE ISSUES I HAVE ALREADY RAISED.
IF I HAD RECEIVED ANY DECENT LEVEL OF SERVICE FROM YOUR COMPANY I WOULD HAVE PAID THE FULL ASKING PRICE, MY CONCERNS RUN MUCH DEEPER THAN AN ADDITIONAL £99!!

I WOULD STRONGLY ADVISE ANYONE TO LOOK AT ALL OF THE REVIEW SITES PROR TO BUYING FROM THIS COMPANY. THANKFULLY I HAVE HAD A VERY LUCKY ESCAPE BUT MANY OTHERS OBVIOUSLY HAVE NOT!

After reading the good and bad reviews on Beck Evans I contacted Andrew and eventually bought a car without being able to view or test drive because of the distance between us.
The car was everything i had hoped it would be, well described ( there were extras not in the description as well) and very well presented. Hand over was friendly and not at all rushed.
The only improvement i would suggest is return calls were a little slow at times! emails were always answered fairly swiftly.
Summary- You will always find good and bad reviews when dealing with the general public, My experience was a positive one and i will seriously consider buying from Beck Evans again.
Thanks Andrew

An excellent dealer to purchase a car from! Easy to deal with, accurate and clear as well as being fairly priced.
The car was in 1st rate condition and the only post purchase niggle was dealt with quickly and efficiently.
Bearing in mind we purchased from the other end of the country this couldn't have been a simpler transaction, thanks Karl!