Rank Leisure Holdings Limited Opiniones 

I deposited £20 with Bella Casino and won £39 through their welcome offer having met all wagering requirements. What followed was weeks of frustration trying to withdraw my own money.

Their withdrawal system repeatedly failed despite my card being active, valid and crucially the exact same card used to successfully deposit with them. When I attempted to remove and re-add my card details their own website displayed "Unable to remove at this time, please chat with us", meaning their system is fundamentally broken.

I spoke to multiple agents who all blamed my bank. My bank confirmed there were no restrictions on my end. The complaints team then cited a "Do Not Honour" response...yet somehow this same card was fine for taking my deposit.

I was then told I needed to deposit more money to add PayPal as a withdrawal method — an outrageous suggestion when trying to withdraw existing funds.

Having read other Trustpilot reviews this appears to be a systematic pattern of behaviour designed to prevent customers withdrawing winnings. I will be escalating to the Gibraltar Gambling Commissioner and ADR service and encourage others to do so as well who have had similar experiences.

Deposit at your absolute peril.

I am appalled by how bad this site is considering it is a sister site to Mecca. I have used Mecca and kitty bingo in the past and have never had a single problem. Signed up to this site about a week ago and won £100 off £10 so I withdrew that only to be told that it had failed. I checked with my back and they confirmed there were no problems on there end. So I tried to withdraw it again and shock it failed again. I have sent an email which guessing by these reviews I won’t get a reply or I’ll get my account locked, to see if they will sort it out but so far no luck, thankfully I haven't deposited as much as others but yes stay well away from this site it will happily take your money but you have no chance of getting any back. Lessons learned.

It’s time to close this account.

Endless, long dead spins with no features or bonuses even after hundreds of spins. When features do appear, the payouts are disappointingly low—usually only 4 or 5 times the bet. Take Gates of Olympus as an example: it can take hundreds of spins to trigger a scatter bonus. When you finally get the bonus, you get 15 spins, but 10 of those are dead spins and all multipliers are just 2x. They say it’s random, but how is that possible when this pattern repeats so often during bonuses? What are the actual odds?

My advice: if you’re stuck spinning endless dead spins without hitting features after around 100 spins, you’re wasting your time. Stay away.

I don’t usually spend time writing reviews for anything but felt compelled to on this occasion. Visited Bella casino after the hundreds of adverts you hear on greatest hits radio daily as I thought it must be a reputable brand if it’s been advertised everywhere. I wish I’d read these reviews first.

Sign up and deposit no problem. No ID checks, nothing. Thousands of spins and £250 I haven’t hit a bonus round or feature on five different big bass slots. 50p spins so do the maths how many spins that is without a feature. Managed to land a couple of tidy wins in a row on the endless dead base game spins and got up to about £90. Decided to try to withdraw, guess what… more problems.

Bella emailed me to state ‘withdrawal declined, payment method doesn’t work’. I deposited using my card and they are trying to tell me that my bank won’t accept the withdrawal. Never had any issues before with any other casino site. Lo and behold, the £90 has been spent as it was just sitting in the account and they wouldn’t let me withdraw it.

I have self excluded permanently off this fraudulent site. I have never seen anything like it, the worst casino online slots I’ve ever experienced.

Stay away and SAVE YOUR MONEY.

Rank what can I say... Dishonest cheats Thief's The list just goes on.. Just steer away from all their online casinos and Bingo sites There are all 1010% Fixed

Considering there a sister site of mecca,this site needs reporting literally no bonus rounds on anything, this is a big warning to anyone Considering signing up,you may as well burn your money in the back garden. Please read this I'm really serious.

Bella casino have taken 3 x £10 transactions from my bank on the 7th of jan 2025 3 months after I closed my account with them!! So how do they still have my bank details and why are they taking money from my bank when I don’t even have an account with them anymore?!? They literally took the last of my money which I purposely left there to top up my electric a few days before payday. Bella casino have genuinely put me in a really bad situation. It’s -7 where I live and I’ve not been able to stay warm because they took the last of my fuel money. They told me I would have the money back but I’m still waiting. This isn’t the first time either. Mecca games is a sister site of Bella and they also took 7 unauthorised transactions from my bank last year and I still don’t have the money back from them either. I’ve read other reviews from people saying the same thing so be very careful about saving your bank details on their website. I’ve got all the proof, screenshots, bank statements etc and I am sick to death of this company just randomly taking money from me. It was bad enough when I had an account from them but the fact they’re still doing 3 months after I closed my account is disgusting!! I am not letting this drop. I want my money back Bella casino.

What a of a company never won anything on here and spent thousands the games are rigged doing £50 spins and winning 3.00 to 7.00 on that 9 masks of fire and the reels come out exactly the same with different payouts for the same wins and that Cerberus gold kept getting the bonus for the game to freeze and restart with no bonus I’ve recorded the game play and seeking legal advice take all your money then block you

Please don’t waste money absolute robbers take take take

Do not play anything related to this company. Been on their casino a couple of times over the last few months, and I mean a couple of times. When you play slots you always seem to lose connection just at the right time game or spin jumps. I don’t mind gambling £100 here or a £100 there but this site is a no no. Online casinos are regulated very much apart from this one

Literally just joined Bella casino, didn’t even get as far as putting my card details in (luckily) and it wouldn’t let me log into my new account, saying the details are wrong (which they’re absolutely not). Locked me out of my account (which doesn’t even seem to exist) and put me through tithe help bot Monty who is as much help as a granite football. Then went through to what they call champion advisor and got told I was 1st in the queue but it could take up to 15 minutes . . . 30 minutes later I turned the phone off. I mean seriously one of the most dreadful starts I could imagine with no help what so ever. Think il try betvictor instead!

Do not, I repeat, do not deposit. They will make your life difficult. They will try everything not to pay out, should you win.

Great selection of games. Quick withdrawal

I love Bella casino there’s so many freebies with your deposit and also extra prizes
I have to say I’ve won a lot of prizes in the enter to win 👍🏻

Very slow to resolve any issues, which they themselves caused. Errors on their end result in winnings being held, with no compensation whatsoever. It is fine if they do not want to give winnings that were won due to an error, but they could have at least given a small compensation reward (e.g. free spins) for the inconvenience that they caused. Would not recommend the site to anyone as this was my first experience, where I received no winnings or compensation after having an account locked for an entire week!

Stay away from these disgusting gambling sites. This one in particular. If you are reading this withdraw your spare cash and stick it in your sock draw.

Deposited £20 won £40 and withdrew. A few days later I tried to log in to see why I hadn't got my money yet and they locked my account. Emailed them to see why and never got a reply so theyv essentially just stolen money from me. Very dodgy website, stay away.

Avoid, the slots are rigged, hours of play with no bonus round in sight, with a good luck you'll win the most £1 out of every £50 wagered.

Nah don’t bother! Never ever wrote a review for a gambling site as most do it because they have lost & blame the site. It’s a disastrous site, nothing works it takes a certain amount of money, then fails to load. It has literally the worse selection of games I have ever seen. The games you want to play don’t load. Black jack is like playing a 70’s arcade machine (the more modern one doesn’t load). Shocking site - thankfully didn’t win anymoney to see what there withdrawal process was but I can only imagine. It really is a poor site

Bella Casino actively allow fraud to happen.

My card was fraudulently used, they didn’t bother to investigate and allowed fraud to go ahead. Reported to the fraud department to the UK police. Be warned, do not use.