Entered the showroom and was left to wander around on my own for a bit which was great. Staff member then approached me,told him why I was looking and he directed me to your sleep properly analysis be... Ver más
Localización
Cambiar localización4 East Terrace, Union Square Retail Park, AB11 5RD Aberdeen, Aberdeenshire, GB
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Consulta las opiniones de los clientes
The whole transaction was excellently handled from store purchase to delivery. Instore, the assistant was knowledgeable, pleasant and very friendly. Went out her way to get us to what we wanted.... Ver más
La empresa ha respondido
Nina was amazing. friendly, helpful and very knowledgeable. She answered all my blithering questions, cleared every confusion and it was nothing short of a perfect customer service experience, 10/... Ver más
La empresa ha respondido
Good customer service from the sales team and excellent communication. Great quality of workmanship and finish on our new bed. Paired with a lovely Simba mattress, getting a great sleep. The deliv... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles para dormitorio
- también en la categoría
- Colchonería
- Tienda de colchones
- Tienda de ropa de cama
Sobre Bensons For Beds - Aberdeen
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
4 East Terrace, Union Square Retail Park, AB11 5RD, Aberdeen, Aberdeenshire, Reino Unido
- 1224495862
4,7
Excelente
331 opiniones
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No issues from purchase to delivery
No issues from purchase to delivery. Friendly staff all round
30 de mayo de 2026
Respuesta de Bensons For Beds - Aberdeen
We're so pleased your experience was smooth and our staff friendly. Thank you for your feedback!
Team Bensons
10 out of 10 experience
Great experience from start to finish, helpful friendly staff
20 de mayo de 2026
Respuesta de Bensons For Beds - Aberdeen
We're delighted you had a great experience and found our staff friendly and helpful. Thank you for your feedback!
Team Bensons
The comfort of my bed is great
The comfort of my bed is great. I am enjoying my sleep on the comfort of Benson bed.
29 de mayo de 2026
Respuesta de Bensons For Beds - Aberdeen
We're so pleased you're enjoying the comfort of your bed and sleeping well! Thank you for sharing your positive experience.
Team Bensons
Absolutely amazing from start to…
Absolutely amazing from start to finish!! Order was easy, we were able to track the progress of our delivery- the delivery was very smooth and we had two very kind men that brought our madras’s at the agreed time- the product is top quality- would highly recommend!!
25 de mayo de 2026
Respuesta de Bensons For Beds - Aberdeen
We're so pleased to hear your entire experience was amazing, from easy ordering to a smooth delivery with our kind team. It's wonderful you love the top-quality product!
Team Bensons
Great help and knowledge from Scott.
26 de mayo de 2026
Respuesta de Bensons For Beds - Aberdeen
We're glad you had a great experience.
Team Bensons
Very nice and helpful
The lass who served us was very knowledgable, very nice and so helpful, really made me want to buy a mattress from B for Beds.
23 de mayo de 2026
Respuesta de Bensons For Beds - Aberdeen
We're so pleased our team provided such knowledgeable, kind, and helpful service, making your mattress selection a positive experience!
Team Bensons
Great service
27 de marzo de 2026
Respuesta de Bensons For Beds - Aberdeen
We appreciate your kind words. We are so glad you had a great experience with us.
Team Bensons
Faulty mattress, no compensation
I bought a mattress with a discount but it was defective. I had to buy another one but they didn't apply the discount on the new mattress so I had to pay a lot more money. I was without mattress for 3 months, they charged me for the delivery of the new mattress. The customer service was terrible, they consistently ignored me
16 de mayo de 2026
Respuesta de Bensons For Beds - Aberdeen
We are truly sorry to hear about the issues you faced with your mattress purchase, the lack of discount on the replacement, and the delivery charge. We regret the poor customer service you experienced and the delay in resolving this.
Team Bensons
Very friendly and helpful in person and…
Very friendly and helpful in person and very easy transaction online highly recommend them
15 de mayo de 2026
Respuesta de Bensons For Beds - Aberdeen
We're so glad to hear our team was friendly and helpful! We appreciate you highlighting the easy online transaction.
Team Bensons - Jess
Ordered a new bed and mattress
Ordered a new bed and mattress. Kept updated throughout and on delivery day was giving estimate time for my order to arrive. Bed was assembled quickly and my old bed was taken away for recycling.
10 de febrero de 2026
Respuesta de Bensons For Beds - Aberdeen
We're so glad to hear you had such a positive experience with your new bed and mattress delivery and assembly! We appreciate your kind words.
Team Bensons - Jess
Great staff knowledge of the products…
Great staff knowledge of the products on offer so could quickly identify the best mattress for us
12 de mayo de 2026
Respuesta de Bensons For Beds - Aberdeen
Great to hear! 😊 Our team’s product knowledge really makes the difference—We truly appreciate your feedback.✨
Highly recommend, good quality professional staff.
Took 2 visit for us to decide on which mattress we wanted, these visits was several months apart yet the advisor Daisy from the Aberdeen depot remembered us and important parts of our previous conversation that was important to why we was looking for new mattress.
Very professional and gave us space where required and was very attentive.
Highly recommend the service and understanding.
9 de mayo de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Aberdeen
We're delighted to hear about the wonderful service you received! It's great that the advisor remembered you and your needs from months ago. We appreciate your high recommendation of our service and understanding.
Team Bensons
Fantastic experience
Fantastic experience - staff were welcoming, helpful and very patient as I changed my mind a couple of times but in the end made the right decision and came away happy. Can’t wait to get my new mattress.
Big thanks to Anneliese
6 de mayo de 2026
Respuesta de Bensons For Beds - Aberdeen
We're delighted you had a fantastic experience! It's great to hear our staff were welcoming, helpful, and patient while you made your decision. We hope you enjoy your new mattress!
Team Bensons
Had a great experience at Benson beds
Had a great experience at Benson beds, the sales assistant was so nice, no pressure but there if we needed her. Went through all the Finance options and was just super helpful.
28 de abril de 2026
Respuesta de Bensons For Beds - Aberdeen
Thank you for sharing such a lovely review! 😊 We’re so glad you had a great experience at Bensons Beds and that our sales assistant made you feel comfortable with no pressure, just support when you needed it. It’s great to hear the finance options were clearly explained too. Thanks again for choosing us — enjoy your new bed! 🛏️✨
Respuesta de Bensons For Beds - Aberdeen
Really appreciate your feedback — friendly service, punctual delivery, and quality products are exactly what we aim for.
Until next time, take care,
Megan | Customer Care Specialist💤
Good communication skill
I like the effectiviness communication skill and good customer service. I strongly recommend
9 de enero de 2026
Respuesta de Bensons For Beds - Aberdeen
We appreciate your strong recommendation and are happy to hear that you found our communication skills and customer service effective and helpful!
Team Bensons
Respuesta de Bensons For Beds - Aberdeen
Thank you for your feedback — we’re really pleased to hear you received great customer service. Your kind words are very much appreciated and will be shared with the team.
Buyer beware
2* is for our overall 4-month experience to get a new mattress on our bed. Will not be using again.
Customer services refused to remove the original tempur mattress that had an unpleasant and intolerable chemical smell, even if we paid to have it removed, until our upsold mattress was ready. Left with a product unfit to sleep on ‘off gassing’ in our bedroom. Re-wrapped carefully in its plastic and sealed, there was still a whiff of vomit. Window open, room unusable, during the coldest winter months. Paid additional cost for non-foam mattress which finally arrived end of March. Beware the small print of Benson’s satisfaction guarantee and Benson’s inflexibility towards their customers. A sour and salutary start to our move.
The sales staff were friendly and the delivery drivers great, but this was a super challenging experience to buy an essential household item. Not recommended.
28 de noviembre de 2025
Respuesta de Bensons For Beds - Aberdeen
We appreciate you sharing your experience. We're sorry to hear about the difficulties you faced with the mattress removal, the off-gassing, and the delays. We'll review your feedback regarding our satisfaction guarantee and customer service inflexibility to improve our processes. Thank you for acknowledging our sales staff and delivery drivers.
The girl that helped me was very kind…
The girl that helped me was very kind and helpful
2 de abril de 2026
Respuesta de Bensons For Beds - Aberdeen
Thank you for your feedback! 😊 We’re so pleased to hear she was kind and helpful—our team will really appreciate your kind words,
Megan | Customer Care Specialist⭐
Great technology and a super informed…
Great technology and a super informed and pleasant sales person
26 de marzo de 2026
Respuesta de Bensons For Beds - Aberdeen
Thanks for your great feedback— wonderful to hear our technology and expert advice made a difference!
Sleep well,
Megan | Customer Care Specialist💜
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