Staff at the Bishop Auckland branch were very helpful. We bought the bed, mattress, duvet and pillows while there was a promotion on and made quite a saving. I had to push the delivery back a little... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 2 Watling Road, Fylands Drive, DL14 9AH Bishop Auckland, County Durham, GB
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Consulta las opiniones de los clientes
The service was brilliant and Gemma was so efficient, informative and pleasant and spent a long time helping us to choose the right mattress. The delivery men were also very pleasant and experienced a... Ver más
La empresa ha respondido
Great purchase from start to finish. Sales assistant was very helpful and informative. Delivery team were excellent with attention to detail on installing and instructions for care. Very respectf... Ver más
Well i do think when buying a bed they tell you that you are paying for the cleaning product instead of us presuming it was with the bed .
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles para dormitorio
- también en la categoría
- Colchonería
- Tienda de colchones
- Tienda de ropa de cama
Sobre Bensons For Beds - Bishop Auckland
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 2 Watling Road, Fylands Drive, DL14 9AH, Bishop Auckland, County Durham, Reino Unido
- 1388606572
4,9
Excelente
353 opiniones
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The bed and delivery were excellent
The bed and delivery were excellent. Although the sales staff were a bit sneaky. They added an installation cost of around £90 to my bill without asking or telling me. I only realised when i read through the paperwork. I told them to remove it, which they did. However they shouldn't have added it without asking if i wanted it.
15 de noviembre de 2025
Respuesta de Bensons For Beds - Bishop Auckland
Thank you for your feedback. We’re glad the bed and delivery met your expectations, and we’re sorry about the installation fee being added without consent. This will be addressed with our sales team.
Your order has since been delivered and we thank you for your patience.
Kind regards,
Lauryn – Customer Care
Absolutely fantastic
Absolutely fantastic, very knowledgeable and courteous staff when ordering. Excellent communication leading up to delivery with very polite and considerate delivery team.
12 de noviembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Bishop Auckland
We appreciate you sharing your feedback. We're happy to hear that you found our staff knowledgeable and courteous, and that our delivery team was polite and considerate.
We’re delighted to have met your expectations. Please don’t hesitate to reach out if we can assist you again,
Megan at Customer Care
helpful and polite in store
helpful and polite in store. communication on delivery was excellent.
9 de noviembre de 2025
Respuesta de Bensons For Beds - Bishop Auckland
Thank you for your kind feedback Ann. We’re pleased to hear that you found our in-store team helpful and polite, and that communication regarding your delivery was excellent. Providing clear updates and great service is always our goal.
Thank you for your positive review – Lauryn at Customer Care 💜
Staff member who served us was very…
Staff member who served us was very nice and informative
7 de noviembre de 2025
Respuesta de Bensons For Beds - Bishop Auckland
We’re delighted to hear our staff member provided such friendly and informative service.
Thank you for your positive review Dave– Lauryn at Customer Care 💜
Visited your Bishop Auckland store to…
Visited your Bishop Auckland store to purchase a divan base. Service was brilliant , very helpful and friendly. Did t feel any pressure at all from the lovely lady who dealt with us.
29 de octubre de 2025
Respuesta de Bensons For Beds - Bishop Auckland
We're happy to hear that you received brilliant service at our Bishop Auckland store while purchasing a divan base. We appreciate your positive feedback regarding our friendly and helpful team.
Megan at Customer Care
Helpful friendly staff
We were given time to look around the store try beds and discuss most appropriate options for our needs.
Steve was very knowledgeable helpful
23 de octubre de 2025
Respuesta de Bensons For Beds - Bishop Auckland
We're happy to hear that you had time to explore options and discuss your needs. We appreciate your kind words about the helpful assistance you received during your visit.
We're always here if you need anything else,
Megan at Customer Care
Respuesta de Bensons For Beds - Bishop Auckland
We appreciate your kind words! We are so glad that you found our service helpful and friendly; it was a pleasure serving you!
Looking forward to welcoming you back soon,
Megan at Customer Care
Gemma gave us the information we needed…
Gemma gave us the information we needed to choose the right beds and mattress'
19 de octubre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Bishop Auckland
We're happy to hear that the information provided helped you choose the right beds and mattresses. Thank you for your positive feedback; we appreciate it. – Lauryn at Customer Care 💜
From buying to delivery the dream team…
From buying to delivery the dream team of Gemma, Jamie and Steven excelled on all levels Thanks
9 de octubre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Bishop Auckland
We're happy to hear that your experience, from purchase to delivery, was excellent. Thank you for your positive feedback; we appreciate it greatly! – Lauryn at Customer Care 💜
The young lady serving us was great …
The young lady serving us was great very very helpful and knew how to treat potential customers
18 de octubre de 2025
Respuesta de Bensons For Beds - Bishop Auckland
We're happy to hear that the staff member was very helpful and knew how to treat potential customers. We appreciate your positive feedback!
Thank you for your review – Lauryn at Customer Care 💜
On entering the shop I was very well…
On entering the shop I was very well looked after and explained the different types of beds. The apperiates used for deciding which beds to select is exceptional. I could not fault the service and also the delivery which was spot on and everything went to plan. Top marks. I give Bensons beds top marks.
18 de octubre de 2025
Respuesta de Bensons For Beds - Bishop Auckland
We're happy to hear that you were well looked after in our shop and found the bed selection process exceptional. It's great to know the delivery went smoothly and according to plan. Thank you for your positive feedback! – Lauryn at Customer Care 💜
Very Friendly
Very Friendly , well informed and knowledgeable staff .
Plenty of choice with many options.
13 de octubre de 2025
Respuesta de Bensons For Beds - Bishop Auckland
We're happy to hear that you found our staff friendly, well-informed, and knowledgeable. We're also glad you appreciated the variety of choices available.
Looking forward to seeing you again!
Megan at Customer Care
Excellent and supportive service.We purchased a new bed a couple of…
We purchased a new bed a couple of months ago and were really impressed with the service and product. I returned to buy some new pillows and received equally great service from different staff. The product range was great and I was given plenty of time to try out the samples before choosing.
12 de octubre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Bishop Auckland
We're happy to hear that you were impressed with our service and products during both of your visits. It's great to know you had plenty of time to explore our range before choosing your new pillows. Thank you for your feedback. – Lauryn at Customer Care 💜
Very helpful and friendly staff.
Very helpful and friendly staff.
Well laid out store
Everything fully explained.
22 de septiembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Bishop Auckland
We appreciate your feedback and are happy to hear that our staff were helpful and friendly, and that you found the store well laid out.
Thank you,
Lauryn at Customer Care
Steve was very helpful and informative…
Steve was very helpful and informative without being pushy which for me is what a good salesperson should be like
13 de septiembre de 2025
Respuesta de Bensons For Beds - Bishop Auckland
Thank you for sharing your positive experience, we strive to provide exceptional customer service without being pushy. We appreciate your support and look forward to serving you again in the future.
I told the lady sales person what I was…
I told the lady sales person what I was looking for, she showed me several options to choose from at various price ranges and I was served quickly and efficiently.
11 de septiembre de 2025
Respuesta de Bensons For Beds - Bishop Auckland
We're happy to hear that you were shown a variety of options and served quickly and efficiently. We appreciate you taking the time to leave us this positive feedback!
Best Wishes,
Megan at Customer Care
Respuesta de Bensons For Beds - Bishop Auckland
We are happy Steph helped you! Thank you so much for your review.
Take care,
Megan at Customer Care
Looking forward to a good nights sleep
I used the bed tester in the branch to establish which mattress was the best for me.
Was quite shocked to see a medium suited me better and was more comfy in comparison to me always purchasing s firm mattress.
Definitely recommend using the mattress tester for any new purchase 👍
6 de septiembre de 2025
Respuesta de Bensons For Beds - Bishop Auckland
We're happy to hear that the mattress tester helped you find the perfect fit! It's great you discovered a medium mattress offered better comfort than your usual firm choice. Thanks for your recommendation; we appreciate your positive feedback. Take care, Megan at Customer Care
Best for Beds
I’ve bought several beds and mattresses from Bensons for Beds now, I wouldn’t go anywhere else. Always good quality and so comfortable. Jasmine always goes out of her way to do her very best for customers, gives good advice and answers any questions I have, she is a credit to the company 😁
31 de agosto de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Bishop Auckland
We're happy to hear that you consistently choose us for your beds and mattresses! It's great to know you find our products comfortable and of good quality. We appreciate your kind words, Megan at Customer Care
Friendly,knowledgeable,and efficient…
Friendly,knowledgeable,and efficient staff.
2 de septiembre de 2025
Respuesta de Bensons For Beds - Bishop Auckland
We appreciate you sharing your experience! We are so glad you found our staff helpful, knowledgeable, and efficient.
Take care,
Megan at Customer Care
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